BMV on Monroe St. in Toledo, OH 43623: The manager SHERRY…read moretold me to "go fk myself." 0 out of 10, do not recommend. The entire staff working there including Candy I believe is her name, wearing the adolescent, child-like earrings and attitude to match. No understanding of customer service.

I can not imagine how mentally exhausting it is to work here. Half the people are in their pj's…read moreunbathed, 95% do not have whatever paperwork they need to do what they want to do. On top of that the lighting is just terrible. I do think they are doing the best they can with what they have to work with.

in and out fast. people are very friendly and helpfu!! I like the set up. Walk in, sign in, sit and…read moreas soon as you sit they call your number!!

From the owner: Complete Licensing Service…read more The Ohio Bureau of Motor Vehicles, which oversees driver and motor vehicle licensing and registration, continues to make services more convenient, efficient and cost-effective.

Fast friendly service!! I always have great service here and the staff is great to work with.read more

Today I had April wait on me. She did great service. It was very pleasant. I came up to the window…read moreand I in my license or my money or anything except the license plate number. She started doing the work as a coworker of mine went out to grab my ID and money. I appreciate the patience that the staff has thank you sincerely Brad

I could have went and I want you there but I have made an appointment and I suggest other people do…read moreit as well

Cheryl and the entire staff were very patient and helpful in resolving my driver's license renewal…read moreeven though I've been out of state for over 20 years! They really took the time with me and I didn't feel rushed at all ! Great energy and service! Good job!

I recommend getting there early and register online for one of the first appointment slots. I…read morechose one a little later at 9:20 and there wasn't that many people, but it still took about 30 minutes due to how long each person needed. Demetria was helpful and got my application in order. Tucked in at the far end of Plum Market strip mall.

William is very kind, patient and respectful…read more He helped me with an issue that I thought it would take much longer to solve. I was very impressed with his hard work and his dedication. It took me just less than ten minutes to have the whole thing done. Excellent experience

For the first time in my 50 years of being licensed to drive, I've never had a positive experience…read moreat the Secretary of State until today, March 16, 2026. Located at the secondary complex, 7064 Crowner Dr. in Lansing, a gentleman named Mr. Marco was my assistant. He went above and beyond to help me resolve a matter. For once, someone at the Secretary of State office showed intelligence, empathy, and compassion toward customers. He was patient, didn't get irritated, and listened to my explanation. He considered my reasoning, found a solution, and resolved the matter simply because he wasn't afraid to do his job. He wanted to help, and he's definitely the type of employee who deserves recognition for outstanding service. If only the Secretary of State had more dedicated employees like Mr. Marco, the office would be a much more pleasant place for business. Thanks again, Marco.

Back again this year! Like last year, I arrived on the 2nd of the month, only this time, I arrived…read moreat 1:30pm, hoping the crowds would be less. Ever try to fool-proof something? Yep, the fools continue to get thru. Same here today. Just like last year and the years before that, lots of non-English speaking customers who don't have a clue. The staff is pleasant and courteous to all.

Service wasn't bad. The young ladies were very nice within. I got all the way here to update to…read morethe real ID only to be told the passport verification is down. Isn't the passport THE VERIFICATION? Make that make sense. It's good for me to leave the country but not to get a state real ID. So needless to say something's need to be addressed and updated.

There isn't a rating low enough. Horrible, unhelpful, mean people everywhere. I walked in 20…read moreminutes after they opened, and the "clerk" told me they were all booked up for the day. There was two people in the lobby. How is this possible? I asked if I could wait and they could fit me in somewhere, she said no. I asked if I could register the new car online--she said, maybe, you'll have to just check online. Horrible service. They only will see you by appointment!!!!

I really love being able to make appointments to get what you need here. The wait time and entire…read moreprocess is a lot smoother than. It used to be, which I think makes everyone's energy better in my opinion. My suggestions would be on the screens to have people see while they wait is HOW TO USE A DAGGONE ROUNDABOUT!!! I think some folks who have licenses now didn't have that in the tests back when they got their license because they weren't around the city then. Did you know folks on the LEFT have the right of way? Probably one of the main reasons there are so many accidents at roundabouts is that people don't use them correctly.

They were very thorough and helpful with their job very kind.They made sure they explained…read moreeverything to me.So I could understand it for my next visit and it was also very , very clean in there

Horrible service like when they were on Vandkye and 8 Mile. You speak with one person and get one…read moreanswer and talk with another and get something different. I believe they are incompetent and I am calling the state on them to get clarity on what they lied about. Speaking nice doesn't make it right if the system hasn't changed and you been processing the same deals for years. Horrible service, but I really want to say they racist.

I don't know who's bright idea it was at the sos to make the only ways to replace ids and enhanced…read morelicenses is via an online appt when the nearest ones are months in advance and you can't call anyone I have to drive around without my license as a black man. This is terrible why in 2021 can I not replace my enhanced driver license over the internet It's LITERALLY the same document minus some stupid star. PLEASE OPEN THE OFFICES THIS APPOINTMENT SHIT IS RIDICULOUS!!!!!