I had been a customer with Coastal for over 5 years now and they've always been fantastic. When the…read moreownership turnover happened I did expect a price increase and after doing my research, the amount we were paying originally was quite the steal. The new ownership discounted our rate for a limited time to help the adjustment and we were happy to continue to support a small business. Even as we end our business relationship, the went above and beyond. We had to leave town unexpectedly and the crazy snow storm delayed us. They helped us out and extended us until we were able to get it all removed in a reasonable. Thank you Autumn and management and good luck!

Very clean facility and staff is very friendly and helpful! Trey and Autumn are spectacular people…read moreand very helpful. Highly recommend using them if in need of a storage unit.

Highly recommend to store your belongings somewhere else. We stored out furniture and belongings…read morehere while our house is being built. We started off paying $115 every month and by the time we left we were paying $188. Our place is still not finished but we went to retrieve something and found out there was a leak somewhere in our unit. We lost all of our furniture and belongings to mold. Not only that we pulled everything out and found mice droppings and that our stuff had been chewed on by mice. Not to mention we found German Roaches in our unit that infested our belongings. Some of our stuff even smelled like a dead animal. We had to get rid of over half of our stuff and they charged us another $75 to rent a U-Haul to move our stuff that was damaged in their facility. They are over priced and uncaring, don't waste your time here.

We have been customers for about six months. The staff is always friendly and helpful. The property…read moreis very clean and very secure. We would highly recommend and we will continue to give them our business now and in the future when needed.

"Manager" was very rude. I drove into the lot knocked on the door no one answered which was fine…read more Then the "manager" came up and said something along the lines of "can't you see manager on deck" pointing at a sign next to the door. I've never been there before and was just trying to get a quote but then when me and the manager step inside he asked why didn't I just call instead of wasting gas this and that. I tried explaining the amount of misinformation I see online then he interrupts and said "that's why you just call instead of wasting gas" was very rude despite the amount of times I was trying to ignore him telling me I should have called before coming. I would not recommend going you'll just waste your time with him berating you as to why didn't you just call.

Not much needs to be said. The place is clean, pretty easy to access, and the prices are very fair…read more I deducted 1 star because there is supposed to be a secure gate but it's under maintenance right now, which does make me a little uneasy, hopefully they won't take too long to fix it. *UPDATE* the gate is replaced and works perfectly! 5 stars!

I recently moved back to NC from CO. I found this location…read moreon line and booked a unit. I came into the location in person and Lari has been so helpful. She assisted me resolve an issue with my automatic monthly payment. She also helped get my into the perfect storage unit for my needs. I have enjoyed working with her and would highly recommend this facility and ask for Lari to assist you for anything you need assistance with.

I used your Swansboro location when I moved to NC about 7 yrs ago. Everyone was so nice and easy to…read moredeal with that I called again when we were moving May 2021. I got the largest you unit you had and added another one several months later. Both of my units have gone up in price since being in here. I understand staying competitive but that should be for new people coming in. I really appreciate Betty and Sean and how organized and clean everything is but I am getting a bit frustrated with the prices going up.

Called the company and the guy who answered was a complete asshole and hung up on us.read more

Let me first day both my uncle have owned moving companies in Fayetteville longer than I have been…read morealive. I am now 40. I used these guys to move a few months ago and they did an amazing job. Life threw many curve balls and required me to move back from Richlands to new bern. They moved me again. Amazing service per the usual. everything went into a large shipping container for most part while my new house is being built. James, Melvin and Kenan were so wonderful. Even cracking jokes when I was getting overwhelmed to take my mind off my stress prior to this move, I stopped in office to get more moving supplies. Mr David knew just what I needed. so did Kristen. I can't say enough how thankful I am for these guys. how wonderful they are. they will be coming back to empty my shipping container in a few months into the new house.

There storage is always clean smells good a great customer service don't like rates always increase…read morefor loyal a long time customers ..

I found that Nick was very helpful and courteous at all times . Very professional and always…read morewelling to assist me . Nick got off work at 4:00 and because I was running late he stayed until I arrived that s awesome customer service . Thanks Nick for a seamless experience

So far so great, the asst manager was very helpful as was the manager. Highly recommend.read more

Tina is so kind and thoughtful. I couldnt stress how amazing this place is…read more 1. Storage units + value I shopped around for non climate controlled place and this place had the best value. I visited before signing the lease and the space is clean and not rusty. We ended up renting 2 units bc of our complicated moving situation. 2. Access + security Personalized codes and cameras everywhere. I was glad to hear that they have cameras everywhere (I'm sure this is standard) and the fact that they track who comes in and out. 3. Tina She deserves her own category. She was very kind and assuring on the phone. Then, in person, she warmed us with her genuinely good heart. On the day of our move, she was there to offer us water and other equipment just in case we needed it. She stood by to see if we needed another unit because we just wasn't sure how space we would need. Excellent location, if you're stationed at camp lejeune.

The ladies that work here are super helpful.. took us for tour of what space we needed.. had…read morepromotions for new clients too.. whole process to get unit is fairly easy.. just a little paperwork.. it's also climate controlled and inside building which we like. It's worth money to secure your valuables.. they are great and easy to work with

The best storage facility hands down! The storage units are clean, fair price and excellent staff…read more Highly recommend