As for Comcast/Xfinity overall... their customer service is probably the worst I have ever…read moreexperienced outside of the companies that out-source their customer service to India. I feel reasonably sure that I am not the only one that has experienced their hoo-doo. It is a constant battle to understand their "Channel Line-Up" sheets for your particular locale (all 6 pages in my locale) in combination with their "Services and Pricing" list (all four sheets for my locale). You need a WWII Navaho Code Talker to even start to interpret this pile of mumbo-jumbo... which means you're out of luck because I believe most, if not all, of them have passed. Chester Nez, the last known of the original Code Talkers, passed away June 4th, 2014. In my area we are severely limited as to the choices available for TV & Internet services and for what reason I do not know. Brings back memories of why Ma-Bell was blown apart in 1982 for Anti-trust violations by monopolizing their area of service. Where are the Feds when you need them? We have "ONE" choice in cable TV & internet... isn't that considered monopolizing any longer? Sad state of affairs in my opinion and yet we allow them to get away with this travesty.

I had xfinity for 6 years and the service was mediocre at the beginning but has blossomed into…read morenonexistent. At first, for maybe 4 to 5 years, my programming hadn't changed, internet and cable, but now I no longer get local programming. I called and went online trying to get it back but everything is automated with automated answers and if you are looking for anything that isn't the standard question you're are totally out of luck. There's a bright spot coming....there is new service provider and as soon as they're hooked-up to our building it's goodby xfinity.

Setup service Monday, canceled them Wed. Technician never showed up nor did I receive a call…read moreinforming me that there was a delay. Customer service was not only inept but rude and apathetic. Absolutely terrible.

Verizon salesman Zach Napier did a fantastic job adding a new phone and additional line.read more

If I was able to give zero stars I would. Terrible customer service, the guy who was helping me…read morelied to me about how they do contracts instead of admitting they messed up my paperwork. Absolutely disgraceful

I am so Happy with the personal, friendly service I have received from…read more New Era Broadband! To be able to call and talk to someone local who really cares about my service means alot these days. I tell anyone who is needing Internet service New Era is the way to go. Thank you to the Great people at New Era for your dedication to keeping your customers Happy! Thanks Again, Heather Rathburn

From the owner: Broadband Internet, Digital (VoIP) Phone, TV (DIRECTV and AT&T TV), Home Security, Business…read moreSecurity and Video Surveillance, Access Control, Business Phone Systems.

We left Frontier for Arx so damn near anything was better. At first it was like a dream come true,…read morebut over the last couple of months the honeymoon is over. Connection to the internet had become sketchy and not reliable. I don't know what's going on there but it's becoming an issue that needs dealt with. I hate that this is happening because the people are so nice but, you kinda want what you pay for.

Gift card promo was a bait and switch! I paid all three…read moremonths on time and was now told that the 100$ gift card isn't showing in my account notes. They had no clue how to honor the promo gift card! This is fraud! Also, the online technician took over an hour to link my old account info to my new information and still no resolution.

This is just a new name for Suddenlink. Same problems. Service goes out all the time. No local…read moreoffice. Can't speak to a real person when you call customer service. Quality goes down and prices go up.

Suddenlink is unreliable as an internet provider. The service suffers from frequent…read moreinterruptions. When you need their help, you had best be prepared to be placed on hold for a very long time. So far, I have been on hold for 20 minutes. I even tried calling at an off time. It does not seem to have helped. The fees charged are high and are not warranted by the poor service. It's not like I need the internet to work, or to run my security system.

For a real kick in your butt, sign up for Altice Mobile ! After signup with a live agent, you will…read moreNEVER talk to anyone again! Suddenlink agents sell it. They mislead me, omitted critical information and deliberately lied! I'm still trying to get untangled from them. I NEVER used them. I NEVER installed the SIM card yet they've been billing and lying since October!! I cannot overstate how much I hate them !

Jessica Fair is an angel! I haven't experienced this level of customer service in forever!! She was…read moresuper sweet, QUICK, attentive, honest and very polite. My mom passed and I had to get off her plan and she handled everything for us and had my step dad and I set up on new accounts within 20-30 minutes. She literally brightened my day and took a huge load off us. Thank you, Jessica!

From the owner: Cellular Sales is South Charleston's go-to Verizon Authorized Retailer for the latest devices,…read moreincluding iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep South Charleston connected with top technology and expert guidance. Visit us today at 40 R H L Blvd for the newest smartphones, tablets, and accessories.