Awful ISP! inconsistent and has a constant Washington DC ip monitoring the traffic. Never had this…read moreissue with comcast or optimum

Fiber is the way to go! No service issues going on 2-3 years. Salesman was effective and honest. .read more

I would like to add a 0 instead of a 1. My husband passed away unexpectedly and I tried to cancel…read morethe cable and internet. I can not afford it on my salary alone. They would not let me cancel it!!! They kept wNting to take to him. I explained that he passed away ND then they wanted to have a copy of the death certificate and I had to fill out a form online. Which I did. Still won't turn it off. I guess the only way to get your service shut off is to just not pay the bill.

I went to local spectrum to see if I could get internet…read moreclint and jack were the two guys who helped me get my service to where I could afford it they were awesome in every way and went above and beyond of what was expected of them I just wanted to share my experience about these two guys they are the best in the business and if you need help they are on it immediately I highly recommend seeing these guys they rock and get a 5 star rating on my side of things all day long!

I call dish network to cancel my mother's account. She has terminal cancer and is no longer able to…read morelive at home. She is living with me. They are the only company that is giving me trouble cancelling my mother's service. They told me I have to get a "note from her Dr "stating she has terminal cancer and is no longer able to live at home. I explained I live 45 minutes one way from her dr. And they are asking me to leave my terminally ill mother to get their "dr excuse" . WE DO NOT RECOMMEND DISH. They are very insensitive to our mother in the last stage of her life and make things very difficult!

This company will screw you out of money owed to you, as well as charge you for things you did not…read morepurchase. Very disappointed in such a popular company.

Internet goes out all the time. We depend on it for cell phone service. We have dropped calls or…read moreglitches with work. It's to the point I can't count on working at home instead of the office.

Worst company ever to have you TV service from. The store only has 1 employee available anytime…read moreI've been there who can't do anything except sign you up for a service or take your money. When something breaks its always a 1-800 number to call which takes 2 hours and then they finally say "looks like we'll need to schedule you a service apt". Duh I knew that before I called! Then they don't show up but charge you a missed apt. Fee when they didn't show up!! I hate Suddenlink

Finally called to cancel because we switched providers two weeks ago and we have been on the phone…read morefor over 30 minutes and it took 25 of those minutes to actually speak the cancellation department. They asked us every question they could and kept giving us different options and discounts to keep us from closing our account. Had to be stern to get it over with.

They were bad under the name Suddenlink and still just as bad now after changing their name,…read moreService is slow when its up, downtime is almost all of the time, Why Pikeville doesnt run them out is beyond me, They should not be allowed to take peoples money for the horrible so called service they provide.

This is the worst company EVER!!!! Talk about gouging..... they wouldn't even offer us a promotion…read morepackage, they didn't even try. We've been a customer for 16 long years, anytime we had a problem with Directv, we'd call them up, and it was immediately resolved. There was never any issues about the bill, if we were going to be late, they gave us time without question. DirecTV were very fair people, unlike At&t who are just out to RIP everyone off for as much as they can. At&t are the LOWEST of the low. They don't offer discounts to elderly people, and they are unwilling to help anyone, especially in a pandemic. There was never a long term contract after the initial setup, just month to month. WE HAVE VOWED, to never use directv or at&t ever again. WE STRONGLY URGE EVERYONE WHO HAS AT&T OR DIRECTV, TO DROP THEM FASTER THAN A RABBIT CAN RUN!!!!!!!

Everytime I called att about directv or internet , when they gave me promotion price. They always…read morealso gave me one year contract. But within contract period , att always raised the monthly price. So I had to call again , then they extend one year contract again. Even I asked whether there was contract, the customer service always answered 'there is no contract'. But when I received the bill , the contract was showing. This time I called on 2/6, and talked to Kiynan ID KS982T, I asked to cancel directv. She offered me $25 discount and no contract. I asked couple of times whether there was contract with $25. She said 'no'. Again when I received the bill, there was contract for another year. I called again on 2/8 and 2/9 finally reached the manager. I was told that $25 can be removed, and I can cancel on the old contract date of 4/1/2018. So I called 3/20/2018 to cancel directv, then I was told that att had listened the recording and I agreed that one more year contract. The customer service is Jacob JH0504 had very bad attitude. Such big company has tried to cheated on the customer who had been with att for more than 40 years. Amazing such high tech company can not change small things immediately. Every time just raise the price without notice.

Stay Away!!!!!!!!!!! LIES LIES LIES Stay Away!!!!!!!!!!!…read moreFrom the first day, it's been a lie, and another lie then another lie. I agreed to the sale in the middle of May 2025. Saturday was the installation day 8-11, showed up at 1pm. He didn't have all the correct tools to finish the job and said he'd be back on Thursday. No show, finally came on Saturday but the Garage Camera was never installed properly. It hasn't worked ever! I contacted my salesman Don Williams who told me to contact him and not Vivint. I did and have been lied to since. He said they would be back and has never been back. He originally stated I had 30 days to decide if we were happy or not and we could cancel. I contacted him to cancel but he ghosted me. Customer service lied as well. I tried to cancel but they said that we should allow them to make it right. The agreement was Saturday June 21 at 8-11. They never showed or called. I called them today on Monday, June 23 to be told I cannot cancel now because it's past the 30 days. More lies came because they said there's no agreement that they would come on Saturday. I was told not to cuss because I was getting more angry by the second. Now I'm stuck with a 60 month contract because of all the lies. I reminded them, it's all on a recorded line per Vivint and that I'm going to have to contact a lawyer, yet that didn't work. I'm stuck with a panel that doesn't work correctly and app that continues to crash and 1 of the 3 cameras that doesn't work at all. I also was told we'd get a sign for our yard and that never happened either. If you read this, I'd really think twice before accepting this crooked outfit unless you like getting screwed in every way possible.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.