My belongings that I stored here were stolen. I found them on eBay. The management staff didn't seem to believe it, since they think their cylinder locks are impenetrable unless the thieves have drills. Just so you guys know - if you store things here, it could be stolen. It's not a secure facility and they completely dismiss any concerns about their security practices. Contacting their customer service email does very little as well - it's been a month since I reached out to their customer care address and they haven't provided any substantive response. It's not worth the rent you're paying. read more

Jacque was very helpful in reserving the right RV spot and online lease creation was great.

The elevator has been out for months and they do nothing to fix it. A terrible place to store your stuff

Manager Kenny was great. Prices were half of others in the area. Kenny took us on a tour showed us the unit, answered all our questioins and we were out of there in 15 minutes. Very nice experience. read more

do NOT get a unit here. elevators are out, they have given no notice or any update. won't compensate. they've been out for over a month. I've emailed and they keep saying they are passing the message to upper management and nothing. absolutely absurd read more

What can I say. I reserved a parking space for a trailer online, but was told that I could not rent the space unless the trailer's registration was made out in my name (plus many more complications whcih made it impractical/impossible, but I'll keep it simple). The trailer belongs to an organization I volunteer for. They went ahead and charged me. Then told me they would not refund the reservation fee (which included a pro-rata partial charge for the balance of that month) despite refusing me service. This is deceitful. Beware. read more

while its decent pricing, the elevators are not working and there has been multiple power outages. no communication from secure space. Also rent increases are drastic! read more

The facility is spotless and the staff professional and knowledgeable. Both Bianca and Kenny are both a "pro's pro". They explained everything in a simple format but covered all details. A very enjoyable business experience and I felt like I made two new friends. A great onsite Managment team, highly recommend them for your local storage needs. read more

Doug was great. Very patient and professional. Excellent demeanor and very polite. Got the spot I requested and he went so far as to check his computer system for any applicable discounts. Got me half off the first two months. Great service!! read more

Very professional and met my needs in a timely manner. Would definitely recommend this company to everyone.

The place is very clean and the office mgr, Kenny is the ideal company representative; kind, friendly, professional and knowledgeable. Since I believe that one cannot judge a book by its cover, I'll wait a few months to give an actual and truthful review. read more

Absolutely, the best experience I ever had in renting a storage unit. Doug was simply amazing. He patiently took the time and went out of his way to find me the perfect unit to my liking. Some people deserve more than a five-star rating, and Doug is definitely one of them. read more

Kenny was super helpful and informative. He answered all our questions clearly and explained everything to us in a very descriptive manor. The facility was very maintained, which we loved. Secure space has the best introductory rates around. I requested the total of what I was paying and Kenny wrote everything down for me including my next payment and for how much. I Would definitely recommend Kenny to all my family and friends because he is truly a professional. read more

This company is pure sleaze. We rented a unit as one of their first ever customers in the brand new facility with a rate of $289 a month with 50% off for the first two months. After comparing prices, we made the decision to rent a unit here based on the new appearance (new building), location, and rates. The company insisted we put the account on autopay as they threatened to slap a lock on our unit if we were even a day late on rent, so we obliged. That's where the problems began. A few months after we moved in, we opened the door to our unit on a hot summer day and found tons of jackets, clothes, suitcases, etc. covered in mold. We investigated the hallways and found water dripping from the a/c ducts and pooling up on the floor. We then went to the office to complain about the issue and were told that it was not the company's problem because we had not taken their in-house insurance. Fine. So, we went to our own insurance company and made the claim and they covered everything, but no attempt was made by SecureSpace to remedy the problem or offer us some sort of discounted rent for the massive inconvenience caused. This was particularly shocking given that it was directly caused by their faulty HVAC system regardless of who paid the claim. You see, rather than try to remedy the problem, SecureSpace decided to "fix" my concerns by raising our rent 20.7% without any notice. Thanks to their convenient pressuring for us to join autopay, they were able to just start charging our account more money without us noticing. Now the rent being charged was $349/month and we had yet to physically be in the unit for even 6 months! This is basically entrapment, as they watch you hire a moving truck to move literally thousands of pounds of stuff into the unit and know it is not easy for you to move out or do anything about it. The audacity of the greed is beyond words. Only when reviewing bank records for taxes do we notice a few months later that this has been happening. So we called corporate customer service to address this and were connected to a foreign call center where no one could understand what we were saying, no supervisor was available, and were told to contact the local store. When contacting the store, we were told we had to put our concerns in writing, so we did. In our letter, we specifically addressed how we felt cheated, lied to, and that the company was acting solely in the interest of profits with no concern for it's customers' budgets or the advertising/promises made. We were told the company does not increase rent often, but that was a lie. They seem to do it every couple of months and by enormous amounts. We specifically addressed how this felt like we were being needlessly squeezed so some district manager could high five his VP on a corporate earnings report and nothing more. In fact, I can confirm throughout these ordeals that the local staff are kind, friendly people who genuinely want to help as best they can but their hands are tied by the greed of their corporate backers, who are really nothing more than a California-based tech company with a small number of employees who are focused entirely on profits with little concern to the real people they rent to. We even went to them before writing this review to plead a final time for a reality check on their sleazy behavior but were told quite literally, "no, we don't care." It seems we were not alone here either. After our ordeals and deciding that something was truly morally bankrupt with SecureSpace as a company, we began researching alternative storage facilities in the area and quickly discovered more than one other company who recalled tales from other former SecureSpace renters who had experienced the same sort of predatory rent increases that we had, as well as folks who had experienced rodents coming in to their external units. Clearly, a pattern began to emerge. SecureSpace seems to be a tech company that operates like a rob-o-landlord. They neither properly design nor build their facilities correctly. They do not care when you have problems when renting from them. They do not care when they raise your rent by 20.7% in less than 6 months without notice AND when you call them out on it, they say because you didn't notice fast enough it's justified and fair. Simply put, they don't care about you. They care about profits. Let that sink in before you make the mistake of renting from them. I know I never will ever again and I hope to warn others of the same. With all of our efforts, this company can go out of business and the world will be a better place for it. Behind the shiny new building is a world of problems and a corporate-level management team that views customers like numbers to be exploited. Don't say I didn't warn you- THIS IS ABSOLUTELY NOT THE PLACE FOR LONG-TERM RENTING! read more

The experience has been beyond exceptional. Kenny has gone above and beyond for me on the rental experience. He gave me the best Rates, He literally has helped with anything that has come my way. Kenny is the example of a an amazing employee and Secure Space is lucky to have such a hardworking employee with a great work ethic. Everything was so easy to do from securing the unit to renting to auto payments. Kenny walked me through everything. Thank you again! read more

Kenny was very helpful. This is our first storage unit. I feel our stuff is gonna be beyond safe here.

Went to see the facility and was amazingly clean and organized. Kenny was very thoughtful and response to all my questions about the terms. Is a new facility and seems to be doing well albeit that still I'm have not done my move in. Have a good sense that the service will be awesome but stay tuned for more updates read more

Doug was very helpful and detailed in insuring that we got a storage unit that fit our needs and budget. He also went above and beyond to secure a unit that was easily accessible. If your in the market for a storage unit, Doug at Secure Space in Livingston is the person to talk to. read more