Beware of the promotional rates. This company will offer promotional rates to get you in and will…read moreliterally double or more the monthly rate in a just a few months. I just got another notice in the mail with another almost 73% increase. I have not even had this unit a year yet. I have had many storage units over years in my life and never experienced 2 rates increases over 60% in less than 10 months. The storage is very nice, but the rate increases are ridiculous! I will never use Extra Space again!

Price gougers. Within 10 months, they raised the rent over $150 A MONTH for a 10x10. When I…read morecalled, they said they can legally charge whatever they want and they sent out a mailer that there would be a slight price increase. $150 a month isn't slight. It's bad business. It's worth every penny and the inconvenience to come back to town and load all my belongings and to store it with another company that isn't so corrupt.

HORRIBLE! DO NOT USE! The movers showed up unprepared and…read moreimmediately had an attitude when they realized I used a few moving bags -- something that was never communicated as an issue beforehand. During the move, they damaged my washer that was in great condition, making it unusable. I was forced to completely replace it out of pocket. I filed a damage claim and they reimbursed less than 10% of the replacement cost, which is unacceptable. They also broke my treadmill. On top of the damages, the crew was unprofessional with poor attitudes throughout the move, which added unnecessary stress. To make matters worse, the final cost was more than DOUBLE the original quote with no reasonable explanation. Between the damaged property, inadequate claims handling, unprofessional behavior, and extreme price increase, this was an awful experience. I strongly recommend looking elsewhere.

We have used them twice and both times have been extremely impressed. They called us and went over…read morewhat they would be able to move vs not. It's a bit pricy but for us it's well worth the money. These guys worked their butt off hauling heavy furniture and totes and nothing was damaged. They work quickly and efficiently. They allowed me to tell them exactly where I wanted the items and they put everything where I wanted. Took the furniture apart and put it back together correctly. We didn't catch all the guys names but the leads name was Dee. All in all we are very happy with the guys and this company and Lord forbid we ever have to move again we will use them a third time.

If I could give zero stars I would! They don't use technology, so their books are messed up! We…read morepaid monthly draft payments, so have a good record. I arrived with my movers to get my stuff and was told I couldn't get it without paying another month. We gave over 45 days notice and 30 days is required. I was at the storage 3 weeks before to verify payments were all up to date for move out. I was told I was good to go, yet had to pay cash on the day of the move out in order to get my stuff. Do not use them. It's not worth the small amount you save monthly when you get screwed at the end!

Don't waste your money on this place if you want full access to your storage unit. Most people do…read moretheir moving on the weekends and their weekend hours are extremely limited. The bookkeeping is a joke--they have constantly had our account messed up and keep putting a lock on our unit when we're paid up. Everything in our unit has a horrible mildew smell. We most likely will have to throw out a nice mattress set and a decent couch, and possibly other things. We have also noticed mouse poop and something chewing on boxes. Needless to say, we are moving our things to a 24 hour access storage facility.

Good move, only a few minor breaks and we are very confident that will be taken care of.read more

Our moving experience couldn't have been any better! Malik, Darrius, and Austin were so nice and…read moreefficient. Multiple flights of stairs were no match for them! Communication was great, and the pricing was even better. Couldn't recommend Gouffon any more!!

Mark with 321 storage was unbelievable. We were in a bind. Our truck broke down and was in the shop…read morefor repairs and desperately needed a place to temporarily store our fifth wheel camper. Mark offered me a short term reduced price. Not only that, Mark was kind enough to not only warn me of cold temperatures coming but also turned my camper heat on to prevent plumbing issues. Not only that he also filled my near empty propane tank!!!! Unbelievable. So kind and considerate. Highly appreciated!

Mark is amazing. Super helpful through the entire process. I will definitely recommend this place…read moreto everyone. Easy to talk to and really understanding. Will use again for all my storage needs!

They lied and told us they would have amish builders come out to our property however, they…read morecontract out work to people that have never built a shed before! Don't waste your time with this company, go some place else! Also the people that work in their office are not the smartest, they are also very demeaning, disrespectful and RUDE!!

Delivery drivers that deliver sheds from Secure Storage Sheds lie about deliveries then destroy…read moreyards when they said they wouldn't, shed doesn't get delivered and they laugh as they walk away. The delivery driver visited the site prior to delivery on the day they were delivering. They checked the ground conditions since it had previously rained 2 days prior. The delivery driver then stated that the ground is good to deliver the shed. They came back with the shed, dragged it across the road, leaving marks on the road then proceeded to destroy my yard and my lawn. I even questioned the driver prior to his attempt, as I was very concerned about the yard and about it possibly still being too wet. The driver assured me he could do it, the driver also stated that it had to be done that day or it would be 2 months until he could attempt again. When the driver was using his "mule" as they call the power equipment to drag the shed, I asked him to use the wheels on the back of the shed so it would not drag and would not leave damage. He said it would be fine, which surprised me since to their delivery driver damage is "fine." After telling him to stop and just leave with the shed after he destroyed our lawn we called the secure shed in Knoxville and they assured me the corporate office would have someone take care of the damages, instead they told us it was "our problem" and sent us a refund check minus $150 for their delivery drivers lies. Do not buy a shed from Secure Storage Sheds or one of their locations. They will damage your property and lie to you. They are dishonest and deceitful.