The absolute WORST customer service. I had an AVIS car renter hit my vehicle and attempted to navigate the claim process to get reimbursed for the damage repair through their insurance coverage, managed by Sedgwick. I'm not joking when I say that I tried calling over 15 times over several weeks to my assigned claims manager, her superior, and their coworker to get an update on the claim status without a single response back. Each time you call, there will not be an answer, and the voice message of any person you reach will promise a call back within 24 hours. You will NEVER get a call back. I'd like to specifically mention Mia Tilson and Jade Neal. I never once got any return correspondence from Jade (email or phone) and only got one a very short, defensive correspondence with Mia on the phone, who promised a follow up from Jade. Save yourself a ton of time and hassle and go through your insurance. I ended up giving the Sedgwick claim number to my insurance. While it took a few months, my insurance ended up issuing them a demand, and I was able to get reimbursed. Zero stars. read more

One of your representatives, Karen Hayes accused me of lying about a technician from Duke Energy breaking moulding in my home and then ghosted me when I called her out on her wrong assumption on the series of events. To be so confident and wrong in the same breath is truly astounding. Way to live up to the name, Karen! read more

Sedgwick Claims Management Services - Home & Rental Insurance Near Me

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Update as of 12/30/25. Still no resolution and the last update from Sedgwick was on 12/29/25. The claims adjuster let me know the file was still under review. This is the 3rd time I was told that the file was under review and that I would have an answer very soon. This is so frustrating since my condos interior dwelling, contents, and appliances are still damaged. The busy season is right around the corner so I will need to block out around 2-3 weeks to do the repairs so I will lose even more rental income. The property is a beach front condo at NC beach which does a lot of business during all seasons besides winter. I have explained this to Sedgwick many times but they are deliberately delaying this claim. I have given them everything they asked for within 30 days of the claim being filed from the signed contract, photos, excel spreadsheet for all the damages and the cost. I even gave them photos of what the property looked like before the renovations when I first purchased, production photos of the renovation, after the condo was completed and then all of the damages the insured caused to my brand new renovation from cracked tile, damaged contents, loss of rental income, spray paint everywhere and more. The damage list was updated after finding more damages and is now close to $60,000 in loses. I think they are trying to find every way possible not to help me and not pay a penny. It's a general liability claim. The contractor was hired to handle installing custom kitchen cabinets that he ended up painting the cabinets inside my condo (see photos) and had no containment, negative air, or covered anything. He also messed up the custom cabinets that he was hired to installed so I had to have them removed for the 2nd time and hire another contractor to install new cabinets. The insured does not have workmanship coverage so I'm out that money as well. The contractor was deported so I can't even take him to small claims court for the cabinets but I hope Sedgwick does what's right and covers the loss of damages to my condo and property. I will update again once they respond with their determination of coverage. I have been holding off with hiring my attorney which will drag the claim out even more on top of the additional expenses which I doubt Sedgwick would pay for but it may need to happen depending on how much longer they take and if they deny coverage. read more

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angela Horrell gets paid to deny claims and threaten with IME doctors to close claims. They do not care for employees and are the worst to work with. BBB have so many complaints about Angela Horrell. They will always end up getting sued. These are not humans that work for this company read more

The worst company bar none. You cannot get a hold of anybody and they have a very large turnover, which says a lot about management phone numbers and people are top-secret. Even their paperwork has no information other than a name. Lots of luck trying to reach them. read more

Customer service. No one has returned a call email or fax that I have sent. I have left 5 voicemail, 3 emails and 2 faxes. No response.

A corrupt, negligent, soulless excuse for a company Sedgwick Claims Management is the most infuriating, incompetent, and morally bankrupt company I have ever had the misfortune of dealing with. If you're here reading reviews, let me save you some time: run. Run far, run fast, and pray you never have to deal with these useless, deceitful, and shameless frauds. In November, one of the professional drivers insured under a company Sedgwick manages slammed into me and totaled my car. I was lucky--lucky--to walk away with my life. And you would think, after something that severe, that Sedgwick would at least do the bare minimum and handle my claim with some level of urgency and human decency. Nope. For six months, I have called, left messages, sent emails--nothing. Radio silence. They have not returned a single call. Not one. Instead of doing their damn job, they have been twiddling their thumbs, ignoring me, and hoping I'll just go away. And then--brace yourself for this--they had the audacity to close my claim due to "non-response." Are you kidding me?! You were the ones not responding. You ignored me for half a year. Now, because of your blatant incompetence, I'm left to deal with the wreckage of my life while you all sit around cashing paychecks for doing absolutely nothing. Let's be clear: Sedgwick doesn't care about victims. They don't care about fairness, responsibility, or doing what's right. They care about protecting their bottom line and screwing over people like me who were hurt by their negligence. This isn't just incompetence. This is deliberate, calculated negligence. This is Sedgwick knowingly and willfully denying victims their rightful claims while hiding behind bureaucracy, ignoring calls, and closing claims on a technicality they themselves manufactured. If you are considering working with Sedgwick, don't. If you're already dealing with them, document everything. Lawyer up. Go after them like your life depends on it--because they clearly don't care if you live or die. Sedgwick, you are shameless, corrupt, and an absolute disgrace. I hope every single person reading this review takes their business elsewhere, exposes you for what you are, and holds you accountable. Do your job. read more

I mean, like any organization you probably have to escalate to the management a few times to accomplish things if you're proactive and need to accomplish something because it is an insurance company after all, they're not in the business of going above and beyond however, the individual people working there, several of them of their own personal character do go, above and beyond read more

Sedgwick (Boise office) has been handling my claim for 7 years of "HELL" these people are worse than the State Farm rep I started with... my claims rep quit at the beginning of December 23' no one took over my Claim so they stopped sending my check for a 3 month adventure, now my claims rep has decided that they have completed their obligation and are terminating my PPD claim, something that can only be done in Labor Commission Court ... Never the less I will be a Homeless Veteran waiting for the court to reinstate my claim... the most ruthless people I have ever delt with (State Farm Mafia)... (BBB Rating F Reasons for rating Failure to respond to 17 complaint(s) filed against business 19 complaint(s) filed against business Last year) read more

Sedgewick shouldn't be allowed to conduct business as they are not helpful in any way. You can't ever get your adjuster on the phone. They never call you back when you leave a message. It takes between 2 days to a week for them to call you back if they do. You and your work both send the documents they need three to four times yet they always tell you they never received the documents. So you send them again and again. When your dr sends a return to work date to them they will not release you till they are good and ready. I'm going on ten days now and they still haven't released me to go back to work. And left 10 messages for them to call me back because they never are available an I have yet to get a call back. I could go on but I would be here forever. They are horrible and I would rate them from 1-10 a minus ten. read more

After I fell in front of Harris Teeter in Potomac. I get a letter from SEDGWICK CLAIMS MANAGMENT, Lexington KY with a claim No. How Nice, I thought. But it was too soon. for over 2 months I called, as instructed, and was promised a call back from the examiner STEVE RIZZO, and his supervisor Mathew MORSE, and today I was "transferred" to his supervisor TANYA via a non-existent number. I waited I am still waiting. I cant go on, I cant place my claim. I dont hear back. There is no public email for Customer Service on their site, I wander why. I "fall between the chairs" since my claim is not 'workmen's comp' - so there is no place to call. Real friendly - NOT Sedgwick! read more

Yes, really 1 star. This company manages the disability claims for my employer. So, they totally dragged ass on all fronts from receiving faxed doctor's notes to calculations of benefits to payments of said benefits. And, I did all the right stuff on my end along the way. This was planned time off from work for hernia repair surgery, and I expedited all the forms the same day I received them. Craploads of paperwork. All this time I thought we were trying to save paper these days... and I jumped through all kinds of hoops, almost thought I was in a circus. I followed up with them every few days, wasting time and.. my breath. Only for them to sit on those forms for close to 5 weeks and hold up the benefits until my last doctor visit, which was the day before I returned to work. So I eventually got paid, but it took almost 6 weeks. They do really suck, and not in a good way. read more

Worst follow thru I have ever experienced. It's been over 3 months and still not resolved, won't answer phone, email and supervisors are horrible. President email is fake and can't get anyone to help me. Damage done by Best Buy and Sedgwick responsible for resolving. I would give a zero if I could. So frustrating, not sure how large corporations use this company. read more

Well- 7 months nothing. No decision, no update, even the president has a fake email.., I filed, waited, pictures, claim agent came took pictures of damage... months go by -nothing. Agent claims she doesn't have time, then she doesn't have a supervisor, then she claims I didn't follow up., now president has no email to be reached. They should be ashamed ... read more

Terrible. I would give them 0 stars if that was an option. Filed a claim back in April they have all the information they need so where is my check? So frustrating and then they won't even call you back after dozens of calls. The claim handler interrogated me like I was lying. I got liability insurance through a new company now. I pay more but well worth it. read more

I wish I could give ZERO stars for this company. Our storage unit was broken into in March, we have filled out the info on line, left several messages and two months later we received a letter from Sedgwick, asking us to manually fill out the form w/ all of the details that we already emailed them about when we filed our claim. We have left several messages and no return calls. By the reviews, it appears we will be waiting much longer than just a few months for a response from this garbage of a company. I will not give up on calling them...I will end up leaving voicemails several times a day until they reply. I will also report them to the BBB. I refuse to allow this company to get away w/ scamming me! read more

I would give 0 stars if it let me. We have been waiting almost a YEAR for them to process our property damage claim. We call, email, create account on portal, provide all documentation and they haven't processed our claim. Sad thing is the emails we have sent have had SEVERAL of their employee on them and NO ONE responds. read more

If I could give negative stars. I would. The lack of customer service, medical knowledge, and just plain common sense runs rampant throughout the organization. Not to mention straight lies they tell you. I am disgusted that this company handles our FMLA. They have no business handling something like this when they have no sense. Worst company since AT &T that I have ever dealt with. read more

Absolutely horrible company. Impossible company to reach by phone or mail. Letters are ignored, phone messages are never returned, emails are never replied to. My only recourse now is a legal one against their insured. read more

I have contacted Sedgwick this insurer who insured my storage unit at Public Storage off Bernice Rd, Lansing,IL. I have submitted pictures and break down sheet of property damage from water. I have had two people contact me one being (Paige) Paige.Viebrock@sedgwick.com and a Merissa, Johnson letting me know they are responsible and it would take ten days to notify me. I am way past ten days and there has been no response to e-mails nor has their been any returned calls. I think it is really sad that we buy into this insurance and when it is time to make a claim, there is total silence from those who have to handle the claim. Why run an insurance company if you are going to disregard the claims that people are submitting. I am very disheartened by this NO Response behavior. The Holidays are over and still there is NO Answer. They give you an answering service voicemail and absolutely no one answers their phones. You would think with everything going on in the world people losing jobs, family members and just chaos every where, we would show compassion. Of course I am the one left with water damage to my personal belongings and no one seem to think this is a priority. Very Sad! read more

When I read the complaints about Sedgwick I wasn't surprised Than I had a robbery and had to file a claim. For the first 2 months no one not even executives at Sedgwick would return any of my calls including. 60 days after filing my claim examiner told me they had everything and my claim was ready to be finalized in 3 days. On that third day nothing was finalized and the process was just beginning. I spoke to the department that evaluated the claims and the bottom line is they are not looking to pay any claims they are looking for excuses to disqualify your claims. Sedgwick even found fault with the officer that wrote the police report. You can look at all the negative reviews This company is unethical and I am starting a class action lawsuit if anyone is interested please email me. Gar1@usa.com read more

This place is just awful. You will barely speak to your adjuster they take 6-12 months to approve or deny your claim all while not paying your weekly checks and of course you can't go back to work until you are released by the Doctor. I've spent total of three weeks in hospitals now going to PT get epidural and steroid shots in my back after having MRI done. All these things they approve/ pay for but yet they won't approve my claim? Get a lawyer ASAP when dealing with these people. My lawyer told me had I contacted then when the accident happened and not 2 months after (didn't know to get a lawyer) I would have received something by now read more

The worse service ever. Lied about the sale of an insured rental car (11/12/2020) and tried to bill me direct for $10,411.87 . I filed an action with Ca. Dept of Insurance. Recovery manager Gage Young 60 days later still has not returned calls. 1-19-202. I have retained lawyer read more

Sedgwick Claims Management Services - Home & Rental Insurance Near Me

Home Depot uses this company to pretend it is actually insured for damages to your home when you have home depot install a door, window or anything else. Sadly, home depot is "self insured" which means they are not insured. They hire Sedgewick to make sure they pay as little (or nothing) when a customers home is damaged during a botched door install. Home depots installers dragged a 300lb door across our custom concrete floor and scratched the heck out of it. They all agreed it was their fault but then referred me to sedgewick to try to get the money to fix the floor. Sedgwick ignored me and "glad-handed" me but never actually agreed to make anyone pay for the damage. I finally had to go through my homeowners insurance. I ended up[ having to eat the $1000 deductible for the $3500 floor repairs. Allstate subrogation dept is currently trying to get sedgewick to pay us the $1000 deductible. I am sure that isn't going to happen but I will hope it does since I don't have $1000 to spend on something that was not my fault. NEVER USE HOME DEPOT TO INSTALL ANYTHING IN YOUR HOME. Find a local company that has good reviews and use them. Home depot is really really bad. They hire the worst contractors who do not care about your biggest investment... your home. read more

Best Buy installed a defective washer dryer unit in my house which flooded and damaged my kitchen. They passed on the issue onto Sedgwick. Mind you this happened early 2019 and it is now almost October 2019. They have never picked up any of my phone calls nor respond to any emails or voicemails. Earlier this year they claimed the problem was LG's responsibility so it was passed on to LG. I am getting sick and tired of Sedgwick ducking and dodging this issue. read more

I can't say anything good about this company because there is nothing good to say. Never calls back, arrogant and just plain bad.

This company is handling my claim . An Amazon prime truck hit my car while on vacation in New York during Christmas of 2020. My one year old son and elderly father were in the car . It has been an entire head ache back and forth calling multiple times . My car is a 2021 brand new and purchased at the end of 2020. I had to contact the BBB and reach out to Amazon . Amazon got back to me wayyy quicker than the entire process with this company. Ian Heinz is my adjuster and he always calls me from unknown numbers and leave low mysterious voicemails. This is the shadiest thing I have ever been through with any business . Each call is a different story . I finally received a partial payment but 983 is still owed to finish the work on my car. They are a shady company that needs to be investigated . read more

Still waiting on my settlement check to come through that they supposedly mailed like 3 months ago

These people are awful. They represent Best Buy. I had my gate damaged and this company has done absolutely nothing. They are useless. I don't understand it. Best Buy has insurance for these things, but these people clearly just act as a stop gap. Also, the guy helping me is a complete numbskull. He called me a man (Hollie is a woman's name). He is slow and skirts all attempts of working with me. Probably is a mouth breather from listening to him talk. Note: escalating things to management means they do nothing, which is the same as not escalating it to management and doing NOTHING! read more

This TPA certainly falls below the standard of care when adjusting their claims. Very sad to watch this company fail in all areas of claims management. Such a shame! read more

What is the actual problem? I have been trying to resolve a claim since August 1, 2019. STILL WAITING!!!!! My trailer is completely damaged... $18,000 in damage... still not repaired, because Sedgewick won't bother to answer calls or return emails... I would literally NEVER EVER choose to deal with this company on a voluntary basis. Brandy should definitelyh get a new career. Thumbs down. read more

This is the worse claims administration for someone who needs care for their injury. The claims management service does not care about your health needs. Delay delay delay your treatment and mindless adjudication of my WC case. Be sure to include this in your wil/estate; because you may die before they get a clue or before they get the appropriate needed treatment. There should be a rating for ZERO stars for " complete failure" failing to provide service. read more

I cannot in good conscience even give one star! My experience with Sedgwick has been an absolute nightmare! I don't think their employees are capable of doing their job, unless the company does not permit them to do their job. I was in an accident and hurt my back, and for a couple months they would not even answer me as to whether I was on Workmen's Comp. It took over four months just to get my first Workmen's Comp. payment. And an endless amount of begging and pleading and threatening, and the person handling my plane kept promising that a check had been sent... Which was a blatant lie every time. I finally got paid up after nearly half a year. But this is ongoing, and now she is just ignoring me regarding my final paystub. I have gone through absolute hell dealing with this company! read more

This company works with sears Home Warranty. We have been 6 weeks without a working dishwasher. One of the assigned technicians broke a copper pipe. Another technician came and said the other technician broke it. No one will take responsibility for the damage. I am switched from person to person while listening to annoying music, only to get put on hold again. Sears and Sedgwick pass this back and forth and nothing is done. No one seems to know how to resolve our issue. The lack of ability to get anything done is astonishing. I find it ironic that their tag line is Caring Counts. read more

This company is useless. I Contacted 5-19-19 and I'm still waiting for a reply, and it's now 7-8-19. The CMS Person is always out of the office. My dream job read more

Always had numerous issues with either forms not completed properly, only because they never sent the form... Or sent the wrong forms to my doctor. No communication to me or my doctor. They have given me a runaround evey time. Always a frustrating experience! read more

If there was an option for zero stars I'd select that. This has got to be one of the worst experiences I've ever had dealing with an insurance company. A valet at a hospital I was visiting backed my car into something and thus started the claims process. This was back in mid-November 11/15. I am writing this review on January 3rd and it is still not resolved nor have I received payment for the work that has already been completed and paid for out of my own pocket. Cassaundra is my examiner and she is the worst employee I've ever worked with. Extremely rude, slow to respond, lazy, and has a ton of attitude when on the phone. This process has been a ton of bs and when I tried to ask for a manager/supervisor contact (just to speed things up and see if we can get this done and taken care of with someone with a bit more power) she simply replied: "I cannot give out that information due to security concerns but they will call you." I'm still waiting for that call. Overall this has been a horrible experience and I sincerely hope I never have to deal with them again. read more

Public Storage uses Sedgwick Management Services as their insurance company to cover property stored at any Public Storage location. However, in the case of non-forcible entries, they will deny your claim. How clever of them to evade and find loop holes of not compensating renters for their loss. This makes inside jobs a lot easier, don't you think? read more

This company was handling insurance and investigations Their client Hilton After submitting information , witnesses , police report The company still decided in pro of Hilton ( their client ) They should b taking responsibility and reimbursing guests for Hilton security malpractice and not ripping off the guests My wallets was removed and stolen or lost from my room safe ( with a password protected ) by hotel Personal , I have 2 witnesses and a police report And they are still ignoring the facts Representative Candice Landreneau Claim 301661541910001 I will updated depending on resolution read more

I like to take this opportunity to thank Spencer in Claims for the speedy and excellent service that he provided to me recently.