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    Sedona Pet Supply

    5.0 (4 reviews)
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    Perfect Pooches - Lucy Reynolds

    Perfect Pooches - Lucy Reynolds

    (5 reviews)

    Lucy made some poor choices that led to the loss of my dog's eye and a broken jaw while under her…read morecare. She took my 7 lb puppy to the dog park where he was attacked. Instead of calling me right away and/or getting him prompt medical attention, she waited approximately 18 hours. My vet says she may have been able to save his eye had Lucy taken him in right away. While she finally paid for the vet expenses, it was a fight and I endured her use of unprofessional, foul language in my direction while I remained calm and professional towards her. To my shock and disbelief, she thought that I should be grateful to her for resolving the payment issue! I felt no compassion from her. Instead, she called me names. In hindsight, I should have known it wasn't going to work out. I was desperate to get my puppies trained and overlooked red flags. She talked endlessly about herself and could not stay focused. It seemed I couldn't ask a single question without her getting sidetracked on some story about how great she is. She often spoke about how the other trainers in town were horrible. Lots of bragging and very little action. Please think twice about using this "dog trainer." I wish I had.

    My mom brought her two puppies to Ms. Reynolds for potty training. One of the dogs was returned…read morewith a broken jaw, a huge gash in the back of his head, and a missing eye. She told my mom that she brought the dogs to the dog park and while the injured dog was attacked. Instead of bringing the attacked dog immediately to the vet, she brought him home and did not seek medical attention for approximately 18-20 hours. Our vet told us she could have likely saved the eye if Ms. Reynolds had sought medical attention right away. Following the attack it felt like Ms. Reynolds was doing anything and everything to avoid taking responsibility. She insisted she was an amazing dog trainer, that she would not give the full amount back for training because my mom had gotten "some benefits" from the 24 hours of training prior to the attack. She cursed my mom out, and acted very unprofessional. It took weeks to finally settle the matter.

    Sedona Pet Supply - petstore - Updated September 2026

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