I'm extremely happy with the result. From the beginning Gen…read morehad very good communication with me and she understood exactly what I wanted. During the whole process she was showing and explaining everything she was doing making me feel comfortable and calm. My eyebrows look very natural and beautiful.

Genesis, is reliable, timely and professional! I was extremely pleased with her services and my…read morebrows look amazing. I look forward to going back to see her soon for other services she provides. Ivory K

I went here 3 times, and each time was less and less thrilled with the experience. I started out…read moreshowing my stylist a picture of what I wanted, and asked if this was do*able. (Going from dark red to platinum blonde) She said yes, and even pointed out someone in the salon who had the shade I wanted to get too. We discussed how this would take some time, and I said I was ok with that. AFter 5 treatments we were no where near what I had showed on the photo, and when I showed her it again she said that she couldn't get me there. On the last visit I asked her to do my roots, and she said no that it would be too much upkeep. It's upkeep for me, not her! and if I'm willing to pay, what does she care? After these three visits I left $600 poorer and no where close to what I wanted. Always pressured me to buy a new shampoo they happened to have on special, and never recognized me or remembered what we were doing until well into the appointment. I didn't feel listened to, cared about or appreciated.

0 stars wasn't an option. I came in for a color and was…read morequoted over a hundred dollars less than I paid. They try to pile on costs without telling you about them and don't even give you what you ask for. When I confronted them about the cost they told me they didn't know how it got racked on that high and would give me credit for the extra I paid. So I agreed to stay so my hair wouldn't remain half way done. They proceeded to not even finish my hair it is now 3 colors and looks awful, it's embarrassing. I now have to pay even more money to get it fixed elsewhere. I will never come back. I will say the woman in charge of skin care and waxing was very sweet and offered discounted services even though the mistakes had nothing to do with her.

Kylie is incredible!…read more I had not gotten facials in the past, but now I am a repeat client. Kylie has been patient from the start, explaining what she's doing and how helps your skin. She uses high quality products and is very knowledgeable about her craft. Her space is in a shared salon plaza in Matthews. She meets you at the door, so you don't have to worry about getting lost! Her room is very cozy, which helps you feel relaxed. Kylie is kind and will talk you through the process, though if you want to simply listen to music or have a quieter moment, you can let her know when you book your appointment. She is, by the way, appointment only, so check her out online! Her social media is active (@kylieanneesthetics) with photos of her work and tips for your skin. Each time I leave, my skin is glowing and I feel so refreshed. I'll definitely be back!

10/10 experience, she really takes the time to understand my skin type, and the results are amazing!read more

I found Best Impressions of Charlotte by accident and, WOW!, how glad I am to have found Brenda…read more She is professional, knowledgeable and compassionate - everything I would want or need in someone to do cosmetic and/or aesthetic treatments. Her kindness, experience and talent allow her to make suggestions without just pushing product; which is very refreshing and welcoming, to say the least. I naturally have "chicken lips" - most unattractive. So, I have needed to have a little work done, occasionally, for many years. That to say, I am not new to the procedures she does and the products she uses. I could tell Brenda was more than run-of-the-mill capable after spending just five minutes with her. I think you will agree when you visit Best Impressions of Charlotte.

I moved to charlotte in February and since ,I have had 2 of my friends independently Refered me to…read moreBrenda for injectables. So I finally went to her new location in the Ballantyne area. I am so glad I did, she is caring and did the best Botox on me. So glad I found her. Definitely recommend her !

Beware!! This business owner is completely unprofessional and rude. I called to cancel my…read moreappointment (yes it was short notice) today due to being sick with a contagious airborne virus - strep throat. She has the audacity to ask me if I knew I was sick yesterday and why I didn't cancel sooner. I get that ideally she would want a longer notice. However, I felt fine yesterday and went to urgent care on my lunch today for the sore throat and got the diagnosis. She got snotty with me on the phone, even after explaining all of this (when she should be thanking me for not spreading my germs) and completely lost my business. Bottom line - She *might* be good at skincare, but she IS NOT professional. *Edited to add... Terri sent me a text at 9:45pm to let me know that she would try to rebut this review. This further solidifies just how unprofessional she is. She had my email and could have reached out to me there. Again, there is NO defense for her unprofessionalism in the way she handled my situation. As previously stated, she jumped down my throat when I told her why I cancelled. She admitted, THERE IS NO CANCELLATION POILCY. I told her I could still show up, but figured she did not want my germs, and she agreed. Have a nice life, Terri.

I just moved to Charlotte and I was looking for a reputable, professional med spa. I have had…read moreseveral VI peels over the years from others. After receiving the same peel from Terri, I received burns on my face, This had NEVER happened to me before. When I finally got a hold of her, her response after yelling at me that I ruined her day off was that I was neurotic because my husband is much younger than me??? Unprofessional Kind ? There was nothing kind about Terri's response. On Saturday, I called her for advice at 8:45am. She did not return my call until 1pm. At that point, I had already been to the doctor who informed me that I had a chemical burn that needed to be treated. I did not return Terri's call because her voicemail did not voice any concern for me what so ever (even after I sent her the pictures), and in fact she told me to "stop googling things on the internet" that I had superficial burns. Again, I have had this procedure done many times in the past with NO burns on my skin, just peeling. Now, I have to hope that these burns heal and do not leave a scar. As for unkind words, I finally called Terri back and I was appauled when I was told that I "ruined her day off" and now her Sunday, and proceeded to tell me I was overreacting because I married younger man and I am insecure ? really? Look at the pictures, I was burned and she could not take a step back beyond her own ego to even apologize or offer any help. I really do not want this to happen to anyone else, and that is why I am taking the time out to respond.

It had been a few years since I got a wax done because my laser hair removal didn't fully work. I…read morewanted to give it another try since it was close to the house. Kendra was very nice and the space was clean. I signed up for the membership for the summer. Pro Tip: I exfoliated and took Tylenol and applied lidocaine gel about an hour before and it was virtually pain-free!

This was the worst wax that I have ever received and I will certainly never return to this…read morelocation. Kensley, my wax technician, was very dismissive and had an awful bedside manner. She told me there was lifting of my skin (a significant problem) and tried to continue without letting me see. The overall experience was very rushed and unpleasant.

Nancy can't do no wrong! She was the 2nd esthetician I went to when I moved to Charlotte in 2018…read moreand I haven't looked back! Her vibe is always laid back, she makes me feel at ease, and she's quick. As long as she's here, I'm going to her lol

This is the lady to go to!!!! Nancy is WONDERFUL! I have never met a more spirited human!…read more I have gone to European Wax Center (bad experience) and other one-person owned shops - Nancy is great at her job in every aspect. I recently moved from being around the corner and am willing to make the almost hour drive to see her now. Who doesn't get a little shy going to get a Brazilian? She made it comfortable and painless. You have to go to someone you trust for things like this, you can trust you'll have a great experience here!

Lily does great job with her Brazilian and Leg waxing. She is very personable and professional.read more

Went after yeard of not getting a professional wax since moving to the CLT area due to a bad amd…read morepainful experience. I can honestly say, I was so at ease and she was so patient and professional. Will definitely be back