Easy to make an appointment over the phone, and my vehicle was repaired rather quickly (done within…read morethe same day). Great value for labor preformed. Alan was very accommodating with my pick up time because I was running late (horrible on my part!) Outstanding customer service and integrity. I will continue to spread the word to friends and family about your shop, thank you!

I'm writing this as a repeat customer, which is why this experience was so disappointing…read more We recently decided to hold off on a repair for our van. Earlier that day, my husband was on the phone with the mechanic and asked whether he could text that same number to follow up. The mechanic answered, "You're talking to me, right?" so my husband texted to let him know we were holding off on the work. We had no way of knowing it was the shop's landline, and it was never mentioned. A week later, the mechanic called asking if we were still bringing the van in. When I explained that we had already texted to cancel, he became short and dismissive, told me he had blocked off the entire day, and waved off the fact that we had reached out by saying, "Yeah, you texted the shop phone." When I pointed out that he had told my husband to use that number, he said "yeah, yeah" and hung up on me. I understand that a last-minute change can be frustrating for a business, and if there was a mix-up about which number to use, that is worth clarifying for future customers. But responding to a paying customer by talking over them and hanging up is not professional. We won't be returning. Good mechanics are worth keeping, but basic respect for your customers should come standard.

Came same day to replace a couple bad smoke alarms in Kihei that wouldn't stop chirping. Saved the…read moreday. Did the job quickly with no drama or troubles. Very good to do business with. Will use again in the future.

Quality service, performed efficiently and knowledgeably. Great job. I would recommend.read more

Kevin is the best appliance repair person I have ever worked with.He is gifted at diagnosing the…read moreproblem and is honest in his assessment of the problem.My refridgerator was broken and the fix was expensive.Kevin suggested we try a simpler,less expensive solution first and if that didn't work,we would have to do the more expensive solution.I was so impressed with his level of expertise and his high integrity.As it turned out,his less expensive solution worked and I was so grateful Kevin was who he is...GREAT!!!

OK- so on Maui I feel like our standards are altered. And I shouldn't be suprised but:…read more 1) My phone call was promptly returned 2) I was able to get the parts ordered before the service call- based on the "error messages" on our oven. 3) The technician called when the parts came in. 4) Kevin made an appointment based on our availability 5) The tech came when he said he would 6) He charged what he said he would. (not to mention, affable, polite and helpful) It is extraordinarily difficult to get these 6 efficient steps in one transaction. And then the cookies baked...

Prompt, respectful, efficient. A pleasure to do business with. Will go back there again and again.read more

Great service! Came to do a safety inspection. Upon arriving turned off engine and waited for staff…read moreto help me. Tried to start up the engine but the battery was dead, she helped boost my battery and car started right up and continued with the safety inspection. Thank goodness they had a battery booster. Fast and easy service and they take cash or card. Thank you!

This man is so kind. My engine light came on as I was driving from one job to another. On Maui,…read moreit's hard to find a mechanic who can see you unless it's weeks in advance. Given his reputation, he was already fully booked. Yet, since it was an engine light notification, he let me come in as soon as I called him. He ran the diagnostic screen, found that it was nothing to be concerned about (probably a faulty sensor code issue), and sent me on my way. He brought me peace of mind without having to wait weeks for a mechanic to check out my car. I'm so grateful. Mahalo nui John!

Elite Auto is solid! John is an honest mechanic and stand up guy. Quality work and attention to…read moredetail. Will be back if I ever need anything worked on my car.

I found out I had a water leak through the EyeOnWater app and reached out to John at Good Guy…read morePlumbing. After doing some troubleshooting on my own--changing toilet parts, checking the irrigation system, and investigating other possible causes--we narrowed the issue down to the main water line. John responded immediately, told me he could send someone out the same day, and even gave me a one-hour arrival window. Based on the information I provided, he was able to give me a quote before anyone even came out, which I really appreciated. As promised, Jonathan arrived right on time. He was incredibly friendly, professional, and knowledgeable. He located the leak surprisingly quickly, and I was shocked at how deep the pipe was buried. At one point, Jonathan was upside down in the hole working to access it! Throughout the process, he clearly explained what needed to be done. He let me know he was going to the store to get a part and would be right back--and he was. He returned quickly and got right back to work. Once the repair was completed, he showed me the damaged section of pipe and explained the fix before covering everything back up. I was especially impressed with the care he took when refilling the hole. He carefully put the soil back in place, and by the end of the job, he was covered from head to toe in mud. It was obvious he worked incredibly hard to get the repair done right. It's been a few days since the repair, and so far everything is working perfectly. The owner of this company is responsive, kind, and most importantly, honest. I highly recommend Good Guys Plumbing for any plumbing needs. They truly live up to their name--they really are "The Good Guys"! Mahalo, John (and Jonathan) for your help. We appreciate you so much!!!

First day in my new condo in Kīhei. No hot water and this very senior woman has no clue how to get…read moreit. It's Sunday. I left a text with Good Guy. He called and walked me through how to turn on the breaker. Then he had me send him pics of the water heater and he told me how to turn it on. No charge. He truly is a good guy. Little did he know that an hour later, a fire truck and ambulance would be at my door to transport my sick sister to hospital (Flu A). We needed hot water and the Good Guy was here to provide it. Thank you, sir. As you told me, "Sometimes people just need a little help."

This company is the very Best on Maui! Franco arrived promptly and spent 1 full hour treating my…read moreroach infestation. He used various treatments to address the bug problem. He educated me as to the cycle of roaches and other suggestions i should consider to mitigate the infestation. I am extremely pleased with his services. Highly recommended!

Marvin did an excellent job! Professional, thorough, knowledgeable! Friendly and thoughtful!…read more Highly recommend!