Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.

Very personal and friendly. They know you by name and explain the process very simply.read more

I have been having Physical therapy for the majority of my life with all my musculoskeletal…read moreproblems and these people are very qualified and have treated me as part of the family I would recommend them to anyone who needs therapy you can also continue using the facility to exercise after your therapy is over for a small monthly fee I have been going since 2017 and have been more than pleased.

Personable. Works one on one unlike other businesses who work on 2-3 clients at once. Very…read morefriendly and gentle unlike the other drill Sargent therapists. I look forward to going.

I have been dealing with a shoulder injury for a long time. Jody "PT" was recommended to me by many…read morepeople who I trusted. I notice results after my first visit! She's very educational and is very detailed with her work. I've been other alternatives for help, but this is by far the best decision I made for my shoulder. I highly recommend her!

I had a great experience at CORA Ft Myers. The atmosphere was welcoming. The ladies at the front…read moredesk are fun and friendly and the therapists are skilled and helpful. They work together to make awesome team. I would definitely go back. Thank you.

The therapist are good, knowledgeable and friendly. That said all their positive attributes do not…read moremake up for the ridiculousness of their billing practices and attempted thievery. I had several therapy sessions at CORA Ft Myers, October 2020 through mid November 2020. They insisted I pay upfront, which was ok at first. But CORA did not submit claims to my insurance, even though I asked about it, repeatedly. They insisted they submitted the claims and blamed the insurance company of not processing them. After a couple of visits I knew I had met my deductible, if you included the money I paid them. But since they were not submitting my claims it looked as if my deductible was not met so they continued to over charge me at each visit. I knew I had over paid CORA and when I continually asked the receptionist at FT Myers about the over payments she said it would be ok and a credit would be automatically issued. This was a lie. I called CORA billing several times in November and talked to a Lisa (or Isa, she would not clarify her name). She repeatedly told me that claims were sent to insurance, this was a lie. When I questioned how am I going to get a credit because I knew I had overpaid, she said she could not issue a credit until everything was processed through insurance, even though she had not submitted anything yet. My last session was November 19, 2020. Per my insurance company the only claim was received on December 12, 2020 for all visits. Insurance issued a check to CORA on December 19, 2020, that check was cashed on December 22, 2020. Late December and on January 11, 2021 I talked to CORA billing again; same woman. She stated they had not received payment from insurance and couldn't issue a credit. This too was a lie, because payment was received on December 19 and cashed on December 22, 2020. January 26, 2020 talked to CORA again. Once again they claimed payment was not received. So I called my insurance company, who called CORA and it's a miracle CORA suddenly said they had received payment. I called CORA back, again talked to the same woman, with several questions: 1. You received and cashed insurance payment on December 22, 2020. Why did you claim it wasn't received, even on January 11, 2012? Answer: there is a process and I didn't see payment. 2. When did you see payment? Answer: After January 11, 2021. 3. Then why did no one contact me or process my credit? Answer: We do not issue credit to patients until they contact us and request them. 4. So you steal peoples money and don't issue a credit until they complain? Answer: No 5. How do I get my money back that you have been sitting on since October and November? Answer: it will take 8 to 10 weeks to process a check or we can put it back on your credit card that will take 8 to 10 days. Supposedly they're giving me a credit to my credit card, which I feel very uncomfortable giving to such a unethical company. Overcharging customers intentionally and then not issuing voluntary credit should be illegal!!! How many people who don't watch their payments and insurance EOB's closely has CORA taken advantage of? How many people have overpaid and they kept their money??

This was the only provider that would provide the type of therapy that I needed. I've called them…read morefive times left messages each time. And no one calls back. So now I have to go out of work and pay upfront. Just answer your phone.

MISSED DIAGNOSIS:( I was experiencing episodes of positional vertigo, and my diagnosis was NOT…read morecaught at the Bonita Springs office. I tested negative for BPPV in the POSTERIOR canal, which is common 90% of the time, told I didn't have BPPV and sent home. The vertigo continued and I followed up with a neurologist who tested me positive and told me the PT didn't know what he/she was doing. I visited another PT who tested me for both horizontal AND posterior BPPV (which is less common) and I tested positive for posterior. He then treated the posterior vertigo successfully. The Fyzical therapist was lovely, but perhaps inexperienced causing me two additional appointments (and co-pays) and an additional two weeks of dizziness. The receptionist who called for a follow-up was NOT sympathetic or apologetic and would not consider refunding my co-pay. Frustrating:(

The care here is wonderful You are allowed your phone in…read morethe evening to stay connected to family The food is ok, gym is ok Staff is friendly

If you're struggling with alcohol or substance abuse and you're ready for a fresh start, I can't…read morerecommend White Sands enough. From the moment I reached out, everyone was welcoming, professional, and genuinely cared about helping me. A special thank you to Genny, who took the time to answer every question I had and made the entire admission process smooth and stress-free. If you're ready to change your life, White Sands is a great place to begin.

I started going for Physical Therapy especially for balance the end of January 2017. My Dr gave me…read morea prescription. At first I went once a week but soon started going 2-3 X wk. There was very significant progress and I gained confidence. Everyone I worked with was very pleasant, fun and helpful. After about two months - I was "graduated" from the Physical Therapy Balance Center part of the gym - I was very sad not to go anymore. I then did the "BODY Q" evaluation in the regular part of the gym. After having a BODY Q Evaluated - I started "working" in the gym with one of their "Trainers". Again, after a couple of weeks I increased from 1X wk to 3X wk as I could tell that it worked much better to have someone there to be sure I was doing the activity correctly for me and also he was constantly adjusting my workout and encouraging me to push safely way beyond what I would have done by myself. I have made wonderful progress! I enthusiastically recommend FYZICAL and also recommend using a trainer - at least for a little while. I see others not always using the equipment in the best possible way. They have a number of highly trained people on staff to help you individually and many classes as well.

my therapist was excellent but I was misled about the cost and my insurance coverage. i ended up…read morepaying $100 per session when I was quoted $4 per session.

I have only had three visits but have noticed great improvement in my lower back QL pain. The…read moretherapists are knowledgeable, helpful and friendly. They gave me exercises to do at home too. They are busy but efficient and get me in right on time. I look forward to my appointments!

These people are so kind and knowledgeable I am there for…read moreshoulder rehab and I'm in so much pain. They are patient and truly know what they are doing. I trust them totally thanking them is just not enough!!