Absolute incompetence from start to finish. I should have looked at the reviews first. After waiting weeks for an appointment for my child, this office called to say they couldn't even find the authorization form that had been faxed the day before. That alone shows a shocking level of disorganization. Then, as if that wasn't enough, I received another call from a physical therapist saying they had "reviewed the chart" and decided my daughter wasn't a good fit and should see a pediatric specialist instead. So why was the appointment scheduled in the first place? Why was our time wasted for weeks only for them to figure out something so basic at the last minute? This isn't just a minor oversight--it's a complete failure in communication, intake procedures, and basic professionalism. It shows a lack of training, lack of accountability, and a total disregard for patients and their families. If you value your time, your sanity, or your child's care, do not bother with this office. Go somewhere that knows what they're doing. read more

Horrible experience here I could not even get an appointment after receiving a call from them to schedule an appointment saying that they had received my doctors referral. They then proceeded to tell me that they were several months booked out and that I could be put on a waiting list, the waiting list was a year long. The woman at the phone was horribly rude, bad attitude, no phone etiquette, and had zero compassion. She did not offer any solution and when I ask her what should I do, was there a different place to go, she became extremely agitated and told me she had other people to call and hung up on me. In all honesty I think I dodged a bullet with this place. Don't go here. read more

Therapist was very nice and personable but I didn't get much instruction about how to heal from the problem I was there to address. My main reason for the poor review is that the administration or therapist did not forward any notes to my doctor about why the therapy did not improve my condition or her impressions about my treatment that was unsuccessful. This severely impacted my next appointment with the doctor [who is a 2 hour drive for me to see and is booked 6 months out so obviously important for him to have all the info during my long waited appointment with him] Having that information would have been important for him to decide on further treatment for me. The other reason for my poor review is that the treatment room was very shabby with no hot water in the (cracked) sink in treatment room or in the bathroom. Washing my hands was important because of the type of treatment I was receiving. Many of the rest of the supplies in the treatment room were also old and shabby. In all, treatment room seemed unsanitary. This is obviously not the responsibility of the employees but rather the responsibility of the corporation. For such a large, successful company the facility was abysmal. Front desk employee was fine. Would absolutely not recommend this facility. I'm seeking further treatment elsewhere. read more

Cannot comment on there service as their appointment management horrible. Referred by my Dr called early January, "Sorry we are booked through February and March and April not open for booking, no suggestion of a wait list. Called early February, now booked through March. "maybe we could put you on the wait list!" Called late February to see if there had been change or openings now booked through May. Maybe I should be thankful. read more

I am so thankful for all the excellent care I have received over the years from Karen for my ankle, knees, wrist and shoulder, etc... You really made a difference! read more

So...I wanted to update my review. You know what people say, "If I could give zero stars...". When I was there for the fiasco below, I was told there was an appointment at the end of the month, as in the last day. I declined it and said I'd call back. Of course I didn't and ended up at Koda because they are amazing and competent as all hell. Just got a call that I missed my appointment today?! The one I never scheduled, but someone did. Geezus. I swear I better not get billed for this or there will be an uproar. read more

This place is abysmal. From the worn out building, to the worn out furniture and carpet to the frayed towel I was presented. I have rags in better shape than this, it was frayed on all four corners. Then the therapist asked me if I "really needed to have a clean sheet on the table." The therapist was OK but I will never go back, it's the worst medical facility I've ever been in. read more

Don't bother, this place has a billing dept that will steal your first born. No matter what you pay them, they will bill you for more. Every month. They tell you your balance is paid in full, then bill you for more. Disgusting. We will loose their phone number. Tired of these agencies ripping patients off. read more

My physical therapist was amazing!! She went on vacation and her replacement for a couple weeks was also amazing and very informative. I love this place. I love the staff. They helped me recover from my busted up ankle and showed me some great strengthening exercises for home use as well. I won't be going anywhere else if I have to do PT again, which with my conditions are extremely likely. Would highly recommend. read more

Very great and caring physical therapy establishment. The staff was very knowledgable with my injury and helped with my recovery. Highly recommended. read more

My physical therapist Kim was fantastic. Very patient and really challenged me in a good way. Gave me good feedback and helpful exercises to do at home. read more

This physical therapy location is outdated. The front office staff are about the only good thing this place has to offer. They are very expensive and tried to double bill my insurance. They billed my health insurance, then tired to bill my car insurance the amount adjusted. I was shocked when I got he letter from my car insurance company. I found that several times I would be waiting for the physical therapist while she was on the phone, this would cut into my allotted time. Doesn't seem right in my opinion. I will not be returning and would not recommend this place. read more

I'm very unhappy with the treatment I am receiving. Unfortunately this is the only location in the area for the type of therapy I need. There is another provider in or near San Francisco. If I had it to do over I would elect for the weekly 3-hour commute to use the provider in San Francisco. read more

This is a very professionally run center. It is always clean and the therapists are on time for their appointments. This is the only therapy center with a warm water swimming pool which helped me in recovering from back surgery. Allyson was a wonderful person to work with. Now I am getting physical therapy with Karen and she is very knowledgeable, caring and professional. I would not hesitate to recommend this office to anyone. These therapists are really great and can help you feel better. read more

Had my PT here. I found everyone helpful. The exercises recommended were very supportive of correcting my hip. After I finished my regimen I went skiing with great comfort and success. Thank you all. read more

Do not go here. They told me the charge for an initial appointment was 124.00 and I would get a discount if I used my insurance. When I got the charge for the first appointment it was 200.70. Not only did I not get a "discount", I was charged more. When I challenged the charge, Regina said they told me that the 124.00 was only for self pay. That was not true, I have a large deductible, why would I have agreed to that if they were upfront about the charges. Even Cigna was confused by this charge and called them to try and resolve the charge. They refused to do anything. This appointment was certainly not worth the money and the deceitful charges are unethical. read more

This was my first time doing physical therapy and I was very disappointed with the service. Especially when the bill came! I was in shock at the amount they charged my insurance company and what I had to pay out of pocket. For the services I had, it was definitely NOT worth it! And the office itself was old and needed a good cleaning! Needless to say, I will NOT be recommending them to a friend. read more

I was dubious at first about the efficacy of the procedure and training I was to receive but it turned out to be very beneficial and long lasting. The physical therapist who worked with me was gentle, respectful and understanding. She could have been a little more clear about how the biofeedback worked, but ultimately I DID work and I have had long term benefits. read more

My doctor referred me to this facility and I was impressed with the warm welcome and careful record-keeping before I even started my treatments. My therapist, Jennie is well-experienced, careful but gentle, and very understanding since I am a senior citizen and not as ambitious about exercise as I know I should be. Their facility seems well-cared-for and efficiently managed. read more

I highly recommend using Physiotherapy Associates in Rohnert Park. I was fortunate to be paired with Allyson Yeo for 30 visits after foot surgery. Allyson is a miracle worker. She is extremely professional and knowledgeable. Thank you for everything. Kim read more