They sent pricing and responded right away. Their pricing was much higher than others…read more They sent pricing and responded right away. Their pricing was much higher than others.

Called desperate for help for my cat that had been covered by some unknown substance. I have a dog…read morethat is very ill and I could not get the cat the help he needed until I found Furry Land online and they groom cats too! Shannon got back with me immediately after I filled out online form. It was her day off and she came out here immediately to take care of my cat HOOT. She did this on her day off and would not let me pay a penny! I am so stressed and broke from vet bills for the dog. She MADE MY DAY. The cat is white and looks so clean. He had some wounds too that she cleaned up for me. I CANNOT SAY ENOUGH GOOD ABOUT THIS COMPANY!

They're so friendly! Bonus: local pet grooming shop. Their price is reasonable and easy to book…read moreappointment online! They did my 4 months golden doodle puppy well! I'm satisfied with their service!

Everything. From Very friendly budget friendly dogs seem ok here overall very happy with themread more

A great place for any type of pet. Clean and well stocked. Had my two Goldendoodle's groomed, very…read morehappy. I will be back!

I have been shopping at this store for some time, but my latest visit may be my last. The issue…read moreappears to have been an honest mistake by the cashier, and I was simply asking for the mistake to be corrected. I purchased a bag of dog food and one other item, handed the cashier a $10 coupon, paid with my card, and drove home. When I reviewed my receipt at home, I realized the $10 coupon had not been applied. I called the store and spoke with Madeline, who was apologetic and helpful. She asked me to bring the receipt back, request a manager, and explain that I had already spoken with her. When I returned to the store, I asked for the manager and explained what had happened. Madeline also confirmed the situation. I expected a straightforward correction, such as refunding the $10 difference to my card or issuing a $10 store credit, but that was not offered. Instead, I was told the entire order, which was approximately $75, would need to be refunded and then re-rung with the coupon applied. Because the refund could take about three days to appear, I would temporarily have roughly twice the amount tied up for a mistake that was not mine. I am requesting a simpler and more customer-focused resolution, such as reimbursement of the $10 coupon value or an equivalent courtesy credit, along with follow-up from store management. I hope this can be addressed appropriately, because the lack of a clear apology or practical solution has made me reconsider shopping at this location again.

I cannot understand the five star reviews for this place, I can only think the reviewers do not…read moreunderstand that there are much better boarding options out there upon which to set their standards. This is a GLORIFIED SHELTER. It wasn't at all what we were expecting and we actually feel pretty guilty for leaving our two puppers here. We definitely won't be bringing them back. We got the "Luxury Suite" and requested they be given toys for their stay (you click the options when you use their obligatory curbside pick up. You are not allowed inside to see where your dog is staying. This was a RED FLAG I wish I'd paid more attention to). We used the Live Webcam sporadically through their stay and saw they were never given any toys! None! Not for nearly two days! They just laid there, bored out of their minds. I'm not sure how they are selling the "luxury" part of this scam, either; your dog is staying in a shelter-like kennel, surrounded by other dogs. Potty breaks are very spaced out (5 hours apart) and minimal--they weren't let out after 4:00 PM!! I am completely flabbergasted at the services offered, their stay in no way reflected what we were led to believe our pups would experience. We got our pups back and it was clear they'd also had minimal human contact the entire time we were gone; we watched on camera during pick up as they went crazy for attention when someone came to pick them up (not at all characteristic of them). They stank like a shelter and have diarrhea and are exhausted from not sleeping (surrounded by constant barking the whole time, just like in a shelter). It's as if we took them to the Animal Shelter for the weekend, not the resort-style experience we thought we were purchasing for our fur babies. Our dogs were there for less than 48 hours and it cost us almost $250!!! We were quoted a price MUCH lower when we dropped them off and they didn't apply our veteran discount, even though we discussed it on the phone. USE ROVER.

I've been taking my pup here for day camp, boarding and grooming since April 2019. I found it to be…read moreone of the nicest pet facilities in Knoxville -- it's very clean, there's decent outdoor space for the dogs and it looks nothing like a shelter. For day camp, the dogs get two, hour and half play periods (separated by size) which might not be enough if you have a young dog with a lot of energy, but of course it's better than nothing. Camp spaces can fill up really fast; one of my biggest gripes with this place is that you really need to book in advance - especially for Friday spots. If your schedule stays the same and you know it in advance, then it shouldn't be a problem for you. However, that isn't the case for my husband and I. Because we need to book week by week, we are often unable to use Petsafe for day camp and have to use a different place. As for boarding, there's no where else I'd rather leave my dog for a weekend or long trip. Again, the rooms are really nice and they offer lots of different options, with add-ons like special treats. I love the webcam for checking in on my pup too. One thing I don't like is that there is no camp on the weekend, so no interaction or play time with other dogs. I usually pay extra for my dog to have a VIP season aka one on one time with the attendant so he doesn't get too bored. I also don't like that you can't call on the weekends to see how your dog is doing. In general, the phone system is so bad there that often you have to call multiple times before you get through. It is easily my biggest frustration with the place. Finally, the groomer is great. She's given my dog the best hair cuts he's ever gotten. So overall, you can expect to have a good experience here. I know my dog loves it and I know he's in good hands whether I'm at work for the day or traveling for the week.

"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!

I was able to get a quick appointment, unusual for any business…read more Though I had some 'sticker shock' from what I had been paying for our former mobile groomer. I was very please with the service. Our 2 dogs seemed to really enjoy the groomer (Erin?,) so sorry I'm bad on names. She seemed to have a quick rapport with the dogs and loved talking & petting them in the beginning & at the end. I would have liked a closer shave on our younger dog, though overall she did a good job on both 4 leggeds.

Our Belgian Malinois just full-service groom by Haylie for the first-time Absolutely…read moredelivered--blew-out undercoat, brushed out, fluffed dry and amazing nail trim.

Roy is truly one of a kind and always my first call because he's simply the right person for any…read morejob. His professionalism, kindness, and prompt service consistently go above and beyond. He treats you like family, and his genuine passion for helping others shines through every interaction! Highly recommend Roy for the job, and if he is not able to accommodate your needs, he will be sure to find you the right person who is!

I am sooooo glad Yelp brought Roy to my universe! We live on the west coast and recently bought a…read morehome outside of Knoxville near Norris Lake. I found it necessary to get creative with some logistical plans and unfortunately sending a clone of myself to get things done wasn't an option. That's where Roy came in! We are excited to host thanksgiving dinner in our TN home, however, we are going to be arriving the night before . The thought of flying across the country with our dog and my mom, having a 2.5 hour drive from Nashville to Knoxville AND then doing all the shopping for the meal, the food prep ect....just really sounded like ALOT! I discussed my idea for a plan with Roy about 2 weeks in advance. I placed an online pick up order for groceries and the Sunday before Thanksgiving Roy picked up the order , drove it 45 min away to our home , put the perishables in the fridge and arranged the pantry items on the counter. It feels so good to know we are going to arrive with that big task already taken care of. Roy and I chatted on the phone as well as text and through those communication I felt really good about him being a nice, intelligent and dependable guy. The cost of his service was IMO reasonable and fair. I've always been a fan of creative entrepreneurs and I hope this review helps send Roy some more business. If I could give him 6 stars I would!

The staff was amazing and made me and my puppy feel so well taken care of. We are so thankful…read more Would 1000% recommend.

Does a great job with Scooby clipping his nails. Just walkin in the mornings and they will take…read morecare of you.