Select Health has made several policy changes this year which limit access to Mental Health Care in Utah. Select Health us d to be Utahs premier go to health insurance and now I am unfortunately seeing many providers leave their panels due to policy changes limiting access to Mental Health. I have tried multiple time to reach out to Select Health over the past 8 months with absolutely no solution to the problem. See Select Health January 2026 Policy Update Bulletin, under "Select Health Coding Updates" "Psychotherapy Codes 90832-90838." The archived/indexed PDF identifies itself as January 2026 | page 2, document number 4392064 01/26. It states: "Select Health has realigned our policy for time-based individual psychotherapy codes 90832-90838 to follow guidelines from the American Medical Association (AMA). Effective January 1, 2026, only one unit per date of service will be allowed for these codes..." As well as the Fox News article on the "Incident To" policy change. https://www.fox13now.com/news/consumer-rules/select-health-policy-change-raises-concerns-over-delays-in-mental-health-care-access?fbclid=IwZnRzaAUmu1VleHRuA2FlbQIxMQBwZG9mBWZkaWQWUPTive0aaRISewK9NoaPaNsSJmnrvXNydGMGYXBwX2lkCjY2Mjg1NjgzNzkAAR4-uDxHUe2t_KwX6MV-kb8aU2gaBIMdNGWHtoi_5nOafdSyyyuSncFKH6_9DQ_aem__Aa_q3Wrpbt7s6c2l_MdgA read more

1 star... enough said! I called customer service to find an in network urgent care which is $75 under my plan. They told me to go to a specific facility and represented that it was in network and would be billed at the $75 plan rate. When I got the bill it was $314. I filed an appeal and it was denied a day later with a response that indicated they didn't even review it. Total bs! I'll be looking for a new health insurance company during open enrollment!! read more

When I first signed up with Select Health it went well for the first year. I don't recall having any issues with my grocery/OTC benefits at checkout and it has happened several times resulting in the grocery clerk(s) having to remove food items until the total is the approved covered amount. This year, I don't buy any grocery/food totalling over $20 each time to avoid being declined at the grocery checkout. Also this year, my benefits were lowered with nothing left for OTC even though I have qualifying health issues I live & deal with daily. My monthly premiums went up which is why I gave the 3 stars, if anyone cares. The medical care I receive is good however; the fact that when I need a treatment related procedure done, the referral process is not handled with urgency. You will have to do the work as the patient to get your necessary procedure appointment scheduled yourself and make the call to make sure it's covered by Select Health. **What Select Health could improve on with their Health Insurance coverage plus extra help is instead of giving a Grocery delivery benefit -"Kroger Boost", make it so I could use that amount towards my Grocery/OTC benefit monthly so I can continue remaining healthy enough in my life to do my own grocery shopping! That is what my Health Insurance I pay for monthly should do. read more

SelectHealth - Health Insurance Offices Near Me - Murray, Utah

Terrible! They deny alot of stuff, even oxygen. This company possibly could puts your life in danger

I switched from Blue Cross of Idaho to Select Health, thinking the benefits, monthly premium, coverage for prescriptions, etc. would be better quality and save me money, but it has not. When receiving an approval denial in the mail, SH says to call them to appeal. When you call, you get an employee who, instead of doing an appeal with you, will just redirect you to the website. When you try to communicate a grievance, management will gaslight, dismiss, and make veiled threats. All in all, when Select Health does not save me money, their basic levels of member customer service are incompetent, and their managers are just as dismissive and lazy, it's not worth it. I'll be going back to Blue Cross during the next open enrollment. read more

One word for this site: Vomit Every time I try logging it, it gives cryptic error messages saying something like: 'You are not authorized to access this content', even after resetting password credential. Sometimes, clearing the Chrome cache seems to help, but not always. Unbelievable that a company like Intermountain can have such an amateurish web portal. read more

Looking for irrefutable proof that America desperately needs universal healthcare? Enter Select Health Insurance. They are Utah's premier example of healthcare at its absolute WORST! If your employer proudly offers this coverage, take it as a not-so-subtle hint that it's time to dust off that resume and RUN! This bargain-basement insurance offers the bare legal minimum coverage, which is like bragging that your car has wheels. How impressive! The sheer audacity of calling this "health insurance" when it's really just a permission slip to maybe, possibly see a doctor someday after you've sold a kidney to cover your deductible read more

I've had Select Health for 2 years. Pros: Cheap plan for the two years I had them. Copays also very affordable. Cons: depending on location you'll have to travel 30+ miles to see the doctor you want/need. (Especially specialists) Backstory: Was told originally as long as it's a UCHealth doctor I see, I should have no problem and it'll be covered. Not true, and especially for specialists. If you want to have your care in the city you reside I don't recommend this insurance company. I will say they have top customer service and are very nice on the phone, but it would be great if I didn't have to travel 30+ miles for eye appointments and specialists. read more

So frustrating. When you use Select Health's website to find a doctor who's in network. They aren't actually in network. It's literally EVERY doctor...? Weaponized incompetence? I call the number for help finding a doctor only to have the other person on the line start breaking up and go silent. I could go on with previous negative experiences. It's too bad these reviews don't effect the bottom line of Select Health. read more

Select Health is partnered with Nations Benefits which provides a credit card for Kroger grocery,Wellness, Rewards, Boost, each with varying balances. Most roll over month to month but the Kroger food benefit does not. With four balances to manage and with an arcane or inane grocery benefit which does not identify which groceries are eligible until you have checked out and find out some groceries don't qualify. (In my last outing it was several canned goods that were generic or off brand) Which is a hassle because you don't know until you get home, call Nations Benefits,and go item by item down the list to find out which items did not qualify. This whole system is absurd. Then come the solicitations to enroll if prescription verification that shows you are using your meds as prescribed...one of several rolled out over the past two years. I passed after trying to review the privacy/security waiver and stopping on page 31 before scrolling on to find nearly a hundred pages of terms. This is BS. Nations benefits sucks. Dump them and stick to the core of providing outstanding care. What doesn't suck, is the medical care, which is commendable. Why don't you, Select Health quit inventing ways to dig your paws deeper into the pockets of the government and give us all a break from your avarice. read more

Great health plan and really like the Doctors, Nurses and staff, they always take care of my health needs in a timely matter.

Switched from UHC (bronze exchange plan) to Select Health Value (bronze exchange plan) in Colorado, and it's been nothing but a giant hassle so far. You will never be able to conveniently book an appointment online again! Select Health will never appear in the booking drop down menu (even for Intermountain, which owns Select Health). You will therefore have to call the doctor's office and wait on hold to book like it's 2002. On top of all that, the website sucks, and the directory has a positively awful search feature. But don't bother calling customer service for help, because they don't know how to use that directory either. This thing has forced me to waste more time managing my own care and has caused me significant care delays. Avoid at all costs. read more

Very limited and complicated insurance company. Not accepted in many places options are so limited. Get alot of denials. So frustrating as if I'm not insured. read more

Unfortunately I advise people to look for a different insurance option. I chose them because (Without notice) the University of Colorado stopped accepting all other ACA Exchange plans from other insurers at the start of 2025. After many, many calls I found out that this is now the only Exchange plan they would accept, so I enrolled. However, the plan is truly terrible. For instance, I went to a UC MD routine check up, and the labs were sent to Quest Health and not covered by Select Health as out of network. After two appeal letters, they were re-run as in-network, but still amounted to over $700.00 because of "Disallowed items," although these were routine labs from a general check up. Be very cautious with this company, as they cover very, very little. read more

Horrible. Horrible. Horrible. I have Select Health and live in Las Vegas and they are trying to send me to doctors appointments in Salt Lake City and St. George when there are offices one mile from my home. They state the Vegas offices aren't in network but SLC is. What a joke. Now my child will suffer and have delayed care because of this company. I have never in all of my years had such a shit insurance. Mind you I'm paying 11k a year. If I could give zero stars I would. read more

Every year without my consent Medicaid chooses another plan for my daughter's Medicaid and if I do not call them and specify which plan I want, they choose a plan for me and it is Never what I want! I unfortunately got Select Health. It is very hard to find an eye doctor, a good one, that will accept this plan! Its a nightmare. Do not select this plan!!! read more

I was diagnosed with lipedema and have had 2 different Dr's said I need a PUMP to move the lipedema fluid from my foot so I can wear shoes! The 1st Dr tried very hard to get it through a medical supply and they were so cheap they Refused to purchased so I did.. It was very cheap helped somewhat but broke! As years went by, my swelling continued to get worse and Was told I need surgery after told it would be covered 1 week prior I was told NO! Now I am unable to wear shoes, so I am unable to go anywhere, unless I go in single digits, wi read more

Company representatives who calls all day, and if you say no somehow my plan was changed without agreeing. It is not required to change anything, but be careful as l was shocked when my insurance was changed. Avoid talking to any insurance agent who represents all insurance especially healthcare insurance during peak open enrollment. You could be worse off if a change happens when not aware. read more

SelectHealth - Health Insurance Offices Near Me - Murray, Utah

Garbage insurance and since they are owned by IHC, they can control the whole health process. They don't cover medicines that are the most effective at treating disease and act like they're doing the patient a huge favor when they approve sub-standard meds that need approval. I am insulin resistant and had been taking Mounjaro to control my blood sugar. They refuse to cover it now and use the excuse that it's because it is prescribed for weight loss by some drs. I don't have a weight issue. I have insulin resistance and T2D. They "approved" the use of Trulicity and now I have to fight even harder to keep my A1C low enough to not do internal damage. I've called and gotten a different story from every ignoramus I talk to on the frontline. I get forwarded to someone else and no one can tell me why this is such a hurdle for them! read more

Can't even believe there is a $75 fee for any blood test!!!!! But if the dr office sends out to another lab it's more!!!! This was $12 last year and $75 this year. You are ripping all of us off. This is after my premium and after I pay for my dr visit. Can't wait til I don't have to use you theives anymore. What a rip off you are. I'd give no stars for you if I could. Can't get much worse. read more

select health sucks sucks sucks. they lie, they lie. you get no doctors the doctors tell you select health is stingy insurance. and the flex card you get otc and 60 for healthy food. but but but your told you get perks with annual wellness mammos ect. you fucking don't get shit... i have 100 bucks i wasvtold i could spend on what i wanted ??? wrong i have to spend on healthy food that makes me shit 10px a day. all i do is shit read more

You never reach your doctor's office, because you get an AI chatbot. Select Health denies all your scripts, including insulin and Mounjaro for diabetes. This insurance is nothing short of a nightmare that hastens your mortality. They should not be licensed in any State. read more

Filed an appeal after I found out my lab work was sent to a place. They don't cover granted it was my providers responsibility. My provider denied responsibility. I filed and "exception" with SelectHealth. They said they would pay their deductible which would be $20 of a $400 bill. So I filed an appeal. I just received in writing today dated December 10 that my appeal was being reviewed. Could take 30 days.Received a second letter today dated December 10 my appeal has been denied. Obviously, nobody even looked at it garbage company. read more

SHAME ON YOU Select Health. Denying a CHILDS prosthetic arm, even though Doctors have deemed it medially necessary. See story titled "Utah family challenges insurance denial for 9-year-old's prosthetic arm", KUTV News. This Family deserves better! read more

Not great... just like every other insurance company. They randomly decide to stop paying for important meds like Dupixent, and if you forget a dose when traveling or need to fill your medication early, forget about it. They don't care of you don't have access to your medications. There's a reason their parent company took the care out of their name. read more

Excellent non-profit health insurance company with fair claims handling and very good customer service.

They really should let you rate 0 stars. Had to go off a medicine I've been on for 12 years when I switched to select health. I called and they assured me once I did their step-therapy (trying cheaper medications first) I could have my DOCTOR and I's preferred medication. Well, after a year of going through medications that haven't worked, it turns out I was given incorrect information and they actually don't cover my medicine at all. I should've been able to get it through a foundation as well, but select health told them my medicine was covered too. Shame on select health and every other major health insurance company for completely screwing every person with a legitimate health concern. A doctor's order should override your money-saving team EVERY SINGLE TIME. Here's to a year+ now of being in pain and trying every loophole to get me essential medication. I hope someone's enjoying their obscene amount of wealth due to the obscene amount of pain and frustration they put people through. Go to hell. read more

Can't get ahold of member services without an hour wait time. How am I supposed to know if my claims are reimbursable or not? They say to call member services, I have and have had an hour hold 3 separate times now, and STILL haven't talked to anyone who can answer my questions, absolutely ridiculous. read more

Wife just called to try and get a quote as we are in the market for health insurance. They tried pushing her to buy one of those alert necklace for elderly people. When she tried to explain that we are in our 20's and don't need it they hung up on her. Guess we're not going with Select Health. read more

F__ck transportation. Long holds. Poor customer service. Total crap. Don't go with these jerks!!?

What a scam this place is! Health insurance is such a racket anyway but I have never been treated like a child and taken adavantage of like I was at SH! That was the only choice I had at the time or else I never would have signed up. I would rather just die than use this place for anything now. Probably consider themselves christian too. Or at least mormons. Thanks for nothing. read more

Trying to find a new PCP that will accept our Select health insurance and cannot find anyone. Tried using website and the filters do not work. Tried calling and its an hour wait. Feeling like Select Health is a scam, they don't seem to provide insurance that is worth anything. read more

They're the worst to work with. They wouldn't refund my $20 a month for paying for a gym membership. Their cutoff is November.

The worst company in the world. They get $1,200 premium a month for my wife and I and don't pay anything. They have been overturned by the Utah department of insurance for failure to pay annual physical and preventive diabetes a1c test. Please my doctors and friends and insurance agents all say stay away from select health. read more

Complete and utter disaster of a company. They decided halfway through the year that I needed a new member ID number effective Jan 1 of that year. Went and took back all the money they had paid to my providers, reprocessed all my claims all in a different order, and I ended up owing different people money and owed more than I did the first time they processed my claims. Took them months to "fix" it, and during that time I was getting more bills processed and ended up owing on them even though I had met my out of pocket max- they just didn't have record that I had because they hadn't reprocessed that bill yet. When reprocessing my bills they overlooked the biggest and most important one for months until I pointed it out. I was working with supervisors and supervisors of supervisors who totally understood what was going on and what needed to happen, but due to the way their company works, they were unable to make anything happen that they and I knew needed to happen. Hours and hours wasted on the phone trying to get it fixed. read more

If you are on Dual Medicare, don't move to St. George, Utah. Select Health slashes your benefits! Employee's give you wrong info of Providers to see. Ever since the "$merger$ with IHC, they cant even get employee's to return phone calls much less the chat line they have. They also misrepresent their "Healthy Benefits" plan as well, it is not what they state it is. Went 2 different gym facilities and they stated the, "No, that is not covered and we wish Select Health would quit misrepresenting their "members." Also their Nations Benefits plan, the products on there are not worth a dime, it like shipping in 1980!!! Buyer Beware!!! Check the dates on the other one star reviews, they have merged for the worst and are not interested in taking care of the client. This is all apparent. read more

Nothing is covered what's the sense of having insurance if you have to pay everything out of pocket. They're just here to rob you

Don't believe a thing you see on the SelectHelath website. They will trick you into services that you think they cover and then turn around and make you pay for the service. I will not be returning to SelectHealth as they TRICK the elderly. I hope they are proud of themselves!! read more

Been a SelectHealth customer for years. While switching jobs, I moved from one SH plan to another. Went to pick up RX in that month. Called SH and the pharmacy to make sure that if I picked it up in that month, I would still be able to have it paid for. Was told that because it was delivered by doc before the plan ended, it would be covered. Fast forward 3.5 months, and they send me a bill for the RX that they covered and now want to be paid back on. NM that I choose to be a current customer. Nope, they decide to try and stick it to me for $50. Tried to get them to act reasonably, but they won't giving em a couple week before I committ to another insurer that doesn't nickel and dime me for stuff they said they'd previously cover. Going to run up some big ass bills on them if they keep it up. read more

I have been with select health for 1@ years. I was hospitalized 1 year ago. And they are still "running" my charges. I'll get EOB's saying I owe nothing. And then I'll get a bill for $500. This has happened 3 times. The most recent was a YEAR after I was admitted. The "re-ran" my charges to get even more obey. THEY SUCH. AVOID LIKE THE PLAGUE. They are NOT NONPROFIT. they put their profits into buildings et. read more