This small town DoItBest has everything you need for home repairs and renovations without the need…read moreto drive into a larger town to a box store. Staff are extremely helpful and knowledgeable.

Great FULL line hardware and lumber here too! If you can't find it, ask one of the staff- it's…read moremost likely here. Very helpful, lumber cutting is available too.

My mother lived in North Branch in the 1930's and graduated from the North Branch High School Class…read moreof 1938. Daniel Orr was a member of the graduating class. Dan graduated from Albion College and then served in the Second World War during the Invasion of Normandy and the Battle of the Bulge. My mother always had high praise for the honest, efficient, and compassionate manner in which the Orr family operated the hardware business.

Amazing. Blew a fuse...again, at the camp up the rd (got down to mid 30's last night so, we had…read moreto break out the space heaters) Anyway...one of our ding-dong old farts hung two heaters off of one outlet and wamm-o...blew the whole joint up....so Anyway (again) it's winter hours up in the thumb however...we called, pleased and begged and Lakeside Hardware stayed open for us so we could grab some new fuses. Now That's great customer service America!! Well done Lexington / thank you Lakeside.

Would not recommend at all! The manager was so rude and awful to deal with. We rented the rug…read moredoctor and it worked for 20 minutes and quit. I called and told him and he said it's not his problem because they get those from a different company. He also called me a liar and didn't believe me that it didn't work and he for sure wasn't going to eat the cost. It was honestly the worst experience ever. We will never go back and we will take our business to Ace Hardware.

The quality of the customer service at store #6744, 515 LAFAYETTE STREET, Bay City, MI was…read moreATROCIOUS, UNEQUIVOCALLY UNNECESSARY, CONDESCENDING, as well as, very INSULTING to both my father and brother(s). My brother took a patio screen door there to be "FIXED". The employee looked it over and said they could "FIX IT" for $70....no problem, it was paid! When they called to say it was ready, another brother went to pick it up and brought it home. My father looked at it and IMMEDIATELY said "THIS ISN'T FIXED"!!! He immediately took it back to the store, and informed and showed the employee(s) that it WAS NOT FIXED. As they were discussing it, the wheels fell off in the store! My father said "is that what you consider fixed?!" They said "they weren't told that it needed wheels", what they fixed was a hole. Keep in mind, when it was brought in, THEIR EMPLOYEE LOOKED IT OVER, IN IT'S ENTIRELY, ACCESSED IT ENOUGH TO GIVE A RATE OF $70!!! Instead of apologizing profusely for their SUBSTANDARD WORK, they elected to insinuate that it was my brother's fault for not saying what needed to be fixed. {ISN'T THAT THE SOLE REASON FOR AN INITIAL 'INSPECTION' and a price quote?} My 82 year old father, whom has done business at that store since they opened, which was probably close to 15 years or more, was very upset and they did not try to appease him with a reasonable 'solution', they were more interested in accusing my brother -WHO IS NOT A SCREEN DOOR AFICIONADO- of 'not saying what needed to be fixed'. My brother WENT BACK DOWN TO THE STORE because THEY had my father so upset; he had to have our 82 year old father go wait outside, while he defused the UNNECESSARILY BELLIGERENT situation. Ultimately, the store manager begrudgingly ceded to refunding my brother his $70. In conclusion, all that could have been said by EITHER ONE OF THEIR EMPLOYEES was: "We are sorry sir! PERHAPS WE ALL misunderstood your needs. We would be happy to fix the wheels on your screen door, however there may be an additional fee added. Will that work for you?" BUT because of the extremely poor customer service both my father and brother experienced, GILL-ROY lost a WELL KNOWN, VERY LOYAL CUSTOMER, who has spent hundreds, if not thousands of dollars at that store BECAUSE OF THEIR IMCOMPETANCE, SUB-STANDARD WORK, and INADEQUATE CUSTOMER APPRECIATION AND SHODDY CUSTOMER SERVICE.

I love to salvage old furniture. I decided to salvage my 30 year old Gasho table and chairs that…read morehave suffered through a lot of use with kids and grandkids. I was looking for a stain and sealer for the top portion and leaves. I decided to try Mortimer for a Matt polycrylic sealer that I was not able to find anywhere else. That have the nicest lady there who went way out of her way to help me get what I really wanted. She called the manufacturer to get the formula I wanted. Then besides just mixing the paint she went and got to molding samples of different types of wood to try the stain out on. Then she recommended using a wood conditioner to keep the stain from grabbing to much color. It's been so long since I have gotten service like this. I highly recommend Mortimer for any painting needs. I will post a picture when it is finished. Thank you sweet lady!

From the owner: A Three Generation Family operated business. Providing customers with quality products and…read moreexceptional service, has and always will be our number one goal.

Wow! Great service had the breaker I was looking for and went out of the way to help me get it when…read moreI needed. Great service and will happily shop here again.

The gun shop staff is rude and way to busy on Facebook to look customers in the eye while you pay…read morethere inflated prices. Out of the 5 guns I bought here there all junk .

Great customer service they know a lot about most things. Like paint plumbing etc. if it's not in…read morestock they can just about order it

Professional service, awesome people. Store is well organized with items that are hard to find…read moreelsewhere.

This is an Ace Hardware affiliate…read more I needed a few items for tomorrow's Habitat for Humanity build. Well stocked in tools, hardware, household items, etc. I asked about a military discount and I got one!

I wanted to go there to support my local hardware store and was willing to pay the extra money…read moreinstead of going to a big chain. I called about an item earlier and when I went into the store the man insulted my intelligence and demeaned me in front of my family. Instead of being friendly and helpful he was very rude. It became not worth it to me to pay more for such poor service, so I drove farther away to go to one of the two big chain stores.