This small town DoItBest has everything you need for home repairs and renovations without the need…read moreto drive into a larger town to a box store. Staff are extremely helpful and knowledgeable.

Great FULL line hardware and lumber here too! If you can't find it, ask one of the staff- it's…read moremost likely here. Very helpful, lumber cutting is available too.

The older lady working there was friendly, had a positive attitude and was efficiently running the…read morecheckout, she streamlined the process while taking care of someone buying a ORV sticker too. Wish the hardware store employees in the big city had her work ethics ! Bought some car remote batteries here, they had a large selection of batteries and they even sold shotguns !

This is your old fashioned small town hardware store. If they don't have it, they can order it. If…read moreyou have a question about your project, they can answer it and give you advice on how to complete your project. Need something carried out to your car, they can do it. They are even an FFL dealer, so you can have them receive your latest purchase for you and buy parts! And, anyone who thinks they hover over you while your there, just isn't used to how things work in the country. They don't think you are going to steal something, they are there to help you! This is the only place I go.

Trying to drop off a Amazon package girl at the register was rude. I asked her if she had a piece…read moreof tape and she told me no I have to buy some. I just won't go there anymore small country store and to be so rude when I saw some tape she could've used on my package, so I will do my hardware shopping in Capac

Love this place even though it is a small hardware. I could go to big box stores but I'd rather…read morebuy local!!!

I had lost electricity for many hours during a hellacious rainstorm and had been bailing my sump…read morepump since early morning. One bucket at a time to keep my basement from flooding. I went to Cass City Hardware and the owner Jeff fixed me up with a generator that even I can start. He then added the oil and gasoline and showed me in detail how to start and run it. He sent me on my way with the promise to come back later to pay for it. Credit card machines were also out. I would have flooded by the time I came home, read the manual, went out for gasoline etc. you're the best. Shop local community businesses. They are our hero's!

I have never left this store without the item to take care of an issue. The staff is always…read morefriendly and helpful. Yesterday I purchased a Weber grill that came with a dented faceplate. Called the store, they told me to bring the faceplate (not the entire grill) back. As I was walking in with the dented faceplate, they were walking out with the new one. Outstanding service every time I go in. I don't even bother with the big box stores any more.

I've spent money here loyally because they run this Ace hardware like a mom and pop small business…read more The store is stocked with all the hardware goodies you could ever want or need plus lots of extras you wouldn't expect. The store is white glove clean and the staff are friendly and ready to help. Lots of parking is a huge plus because you can get in and out quickly after you've loaded up all your hardware needs. Getting home to get started on my projects has always the fun part. Stop on in and you'll be happy you gave this hardware a try.

This ACE Hardware location and the staff really make this location special. I've stopped in three…read moretimes in the last two weeks and they've gone above and beyond to help me and give me helpful tips on the project that I'm working on. There advice and know how helped me get the right parts that I need to complete the jobs. This Ace location has everything you could ever need for your home-improvement projects. The isles are marked well and really helps shorten your time in the store. They have a nice parking lot with plenty of parking space. The inside is white glove clean and staffed well. I can recommend this Ace Hardware location with a 5 star rating. I would go out of my way to go here and give them my business. It honestly reminds me of s mom and pop old school location. Give them a try and be ready to be impressed.

My local Ace Hardware Store has been consistently dependable, friendly, and helpful whenever I'm…read morelooking for something, even if I'm not quite sure what it is. So when I am out and about and find that I need something, I usually check to see if there is an Ace Hardware nearby; and that's how I ended up in this one. We had just put a property under contract to buy and the owner only had one key. We needed at least one spare to put into a lock box hung on the door and drove over here to have one made. It was easy to find and as I went in I was greeted and asked if I needed help finding anything. I asked to get a copy of the key made and was directed to where the machine was and quickly had the spare key made, paid for, and in my hand as I left the store...all in under five minutes. And the best part was the key they made for me fit and worked! As with my local Ace, they were helpful and friendly and quickly got me on my way.

Absolute worst customer service I've encountered. Every employee I encountered during my screen…read moredebacle was inept, uninformed and frankly didn't care about customer service up to the manager. So I guess it comes from the top down. -I needed two screens replaced. Dropped off and was told their screen guy would take care of it. -Went to pick up and he put the wrong latched on the screens. Why wouldn't you use the ones that came? Or marked where they attach? He was clueless when I explained I couldn't use the screens now. He then sends me across town to get new latches from Richmond Glass (just take your screens there for work FYI) they were so helpful and sympathetic to my having to deal with the idiots at Ace. -I return and the screen guy tells me I should just replace the latches myself and he can sell me the screen tool. I already paid for him to do this. I then see the parts I drove across town to get that he told me Ace doesn't carry. I ask him to replace the latches as I've paid for the job. -I provide him the measurements verbally 3 times with approximately 5 times repeat back because he admits he didn't write them down. Spoiler Alert: he mismeasures where the latches go. We have to take it back. -then after several phone calls to inquire on our screens we are told he was off and the manager couldn't have anyone else work on them because of the issues. -This hour tops job took over a week with us doing most of the legwork. Zero apologies. We've had them do screens before and it was always great. This was atrocious and I'm upset over the entire experience. Buyer beware. Go to Richmond Glass for actual customer service and expertise. Ace has gone downhill.

You cannot not find nicer people at a hardware store than those at Ace Hardware in Richmond. They…read moreare most helpful even greeting you at the door and offering assistance. I appreciate that, and the fact that they don't laugh, or they laugh with me, when I show them photos of what I need. Ace offers you the choices that best meet your needs. I love having Ace Hardware nearby.