I've been with this company for over 12 years yes and have paid on time every month until this past…read moreJanuary when I lost my job and and have had to struggle to make those on time payments. Now, some $15,000 later, My belongings have placed been placed into auction status and Castle Self Storage is refusing to allow me to make partial payments in order to keep my belongings. I'm told there is no way and no one who can authorize an adjustment and help me keep my things. This is absolutely unacceptable and a horrible way to treat a loyal long-term customer. Hopefully, I will be able to get the money to make the final payment before I permanently remove my belongings from this company, as they have shown me no semblance of the loyalty I have shown them over the past 12 plus years. Shame on you Castle Self Storage. Shame on you for your horrible customer service. I would not recommend them to anyone.

I've been with Castle Self Storage for a few months now and things have gone really seamless since…read moreday one. I searched around the Charles County area for a storage facility for one of my vehicles and this once seemed to be the most cost efficient and available. It's located on RT 301/Crain Hwy and it's easily to bypass it if you aren't intentionally looking for it. The staff are very friendly and will help you find exactly what will fit your needs and won't try to nickel and dime you. The units are clean and very secure. There's a pass-code access gate that you will need to dial into to enter and leave the premises. 24/7 surveillance for those that are looking for the piece of mind knowing your belongings are safe. Convenience was also a factor for me and knowing that I could pay my monthly rental fee online right through my phone made the choice to go with Castle that much easier.

Thank you, Dana. I had a great experience with iStorage La Plata and gladly give them 5 stars. The…read moreservice was very professional from start to finish. I especially appreciated the personal touch they called to welcome me, thank me for my business, and check if I needed anything further. They also made sure I had my lease agreement and provided a clear overview of the property. Excellent customer service all around!

Dana is always top notch and attentive - so glad to have found a new storage place. Awesome prices…read moreand affordable!

I would only recommend this place for short term storage. There are no lights within the units,…read morealong with a lack of AC or Heat even in the "climate controlled" areas. Pricing always goes up without good reasoning. "Rising operations expenses" such as what? Get in with the deal. Stay a few months. Leave. Don't waste your money. Invest in a basement with storage area.

Excellent customer service and professionalism. I have been a tenant since July 2023 and have had a…read moregreat experience so far. When I first talked with Kelley Matthews in 2023 I noticed she was very friendly, professional, and knowledgeable. It was a pleasant experience setting up my unit and I am satisfied with the price. A few days ago, I received a detailed email from Robert that there had been a water leak in the hallway by my unit and that I would need to come down and open it to check it out, in case of potential damage. I also needed to come to the office anyway to update some contact information. I had not talked to Robert prior to meeting him this morning but he was also very professional, courteous, informed, friendly, and attentive. I was able to get my information updated quickly and we went to check out the potential issue. Though there was no damage to my things, we did discover some pooling of water in the ceiling inside the unit. Robert suggested we relocate my unit so that my items were not damaged in case of a leak. I agreed, so he managed to find an empty unit only two over from my previous unit! We quickly finalized the paperwork and I moved the items over without any hassle. The entire process was smooth and I was in and out in an hour and a half. Even though it was unexpected, the whole situation was handled very well and I am happy. My items are in good shape and I feel secure storing my valuables at Self Storage Plus La Plata because I know they are on top of things there. Thank you all!

DO NOT RENT FROM THESE CROOKS! I Wish I could give negative stars. This storage facility put my…read morebelongings up for auction for ONE late payment and in less than 24 hours from the date the monthly payment was due (9/29). I when confirmed the payment amount on 9/29 and didn't believe it was correct. I was told one amount by the on-site employee and that the rent was due on the 29th and She never stated it would go into auction status in ONE DAY! She also said someone a person would contact me, I got a robo-call. And Today the wife of Satan contacted me to tell me that my payment was 3 days late and TODAY IS 9/30 ONE DAY AFTER! And they tacked on an additional $130 auction claimed they contacted me when they did not, as I contacted the physical storage location less than 24 hours ago, the on-site person stated She would have the Coporate office contact me and instead I got a robot call... then called today after business hours [5:27PM] I finally get a call, Lied to, price gouged upcharged and from the arrogant Wife of Satan who basically told me they sent me a certified letter, how? When I just called yesterday! They have No record of my call or payment... Again How? When I needed to speak with a REAL HUMAN BEING WHO COULD MAKE REAL ADJUSTMENTS AND DECISION. She was shocked I spoke to an actual person then told my online payment was deactivated so I have to physically go to storage unit and pay without even understanding I do not drive and I'm handicapped. Wow! We never got to this part because She was too busy telling me that the employee on-site DID NOT have to tell me THAT in less than 24 hours, that today my unit would be charged and go into auction status, because This Corporate Demon also wouldn't take my payment over the phone. How convenient even though, they screwed up my billing payment and disabled my accounts online payment feature. I will be reporting them to the BBB and a few other places. I wouldn't recommend them to Satan Himself because He already works there, thus Who I spoke with!

1-Star Review: DO…read moreNOT USE THIS STORAGE FACILITY. If I could give zero stars, I would. I had a unit here (L511), and despite clearing it out on time on April 27th, this company continues to charge me for a space that is EMPTY. I even told them to check their own surveillance cameras between 10:30 AM and 1:00 PM that day -- you'll clearly see me pulling up, loading my things, and leaving. But instead of doing their due diligence, they've chosen to ignore facts and try to squeeze extra money from me. The worst part? An employee named Maurice blatantly lied about the status of my unit. He falsely claimed items were still there and tried to use a photo of items I had already tossed in the dumpster as "evidence." Completely dishonest and unacceptable. I've contacted them multiple times and explained everything, and still -- nothing. Just more charges for a unit I clearly vacated. I will be reporting them to the Better Business Bureau and warning everyone I know to avoid this location. Save yourself the stress and go somewhere that respects their customers and tells the truth.