I strongly advise anyone to stay away from Self Storage Plus, Dangerfield location) My experience…read morehas been nothing but frustrating and unprofessional. I was charged a late fee due to their typo, yet they still refused to take accountability and remove the charge. On top of that, the insurance fees seem to increase randomly with no explanation, which feels deceptive. And to make matters worse, Phylicia was extremely unprofessional and dismissive when I tried to address these issues. Instead of helping, she raised my storage rate by nearly 40% without providing proper notice. That's completely unacceptable and shows a total lack of transparency and respect for customers. Between the unfair charges, surprise rate hikes, and poor customer service, this place cannot be trusted. Do yourself a favor and go somewhere else.

Shannon was amazing showed me 6 units until i found the one i need and even after signing my lease…read moreand started moving i saw a unit closer to the door and was able to switch to that one in less than 10min. You have an allstar on your team!!! I have already referred 4 people to this location just because of the service Shannon provided.

I sent a review for Erin at the Clinton Md location. Erin appear to be a helpful employee there. He…read morecontinue to ask me to send a review. I sent a review based on the communication with her. I needed my things moved from one unit to another unit. Someone was going to charge me this ridiculous price. Erin found out and ask me how much. I provided the price and she said her and her brother could move me. Long store short she took my money and never completed the job. I reached out to Public Storage and because she/he did it on their day off it was nothing they could do. Writing this so you will not end up like me. She presents herself as a male which i thought she was but they are a female. I paid for a truck that she tried to get me to pay more. Not sure what she did afterwards. I paid her and her brother without completing the job. Beware

Do not utilize this facility or company. They are untrustworthy. I am missing thousands of dollars…read moreof items, and the property manager at the Clinton location (Blindine) has not taken any action to assist. When I asked about missing items, she stated when things are "abandoned," we put them in the trash. But I never mentioned abandoning items. Are you telling me this company does not attempt to locate the rightful owners? (RED FLAG) Blindine immediately went on the defense when asked about my goods. The more I talked with her, the more she seemed suspicious. I followed Public Storage's outlined resolution for stolen goods; I filed the police report. They have done nothing but go through the motions. I contacted the district manager (Fred Johnson) after several calls and complaints to customer service, he returned my calls. He was polite, but I feel never vested in watching the cameras and gathering information on my loss. This facility is not fully monitored, and Mr. Johnson reported he couldn't find any footage. I requested they contact the renters on the floor that accessed the facility on the day of the loss around that time frame to ask for assistance. He reported that two renters accessed the floor on said day, and staff doing regular floor sweeps ... you make it make sense! It's been nearly a month, and Mr. Johnson has not followed up on my claim. Bottoms line! If it's important, keep it in your possession. Do not feel your stuff is secured based on the area, a gate, and janky cameras. This company is not committed to resolving theft because they profit from other people's property. The cameras are limited and useless. The security gate is constantly malfunctioning. Their app technology is so antiquated that their IT department cannot fix issues. No restrooms are available onsite without a key; good luck finding someone to open the door for you. There are never any moving resources conveniently available to renters. All hand trucks must be exchanged for your license in the main building; staff gives an attitude if they have to get up to open the connecting door to the facility. So they try to make you walk around half the building to access the elevators. Lastly, after months of renting, they will up your contracted monthly fee.

They are great love the location not to far from my daughter's house that's why I picked them the…read morelady that works there was very nice and polite and helpful with everything

I must say that the GM at the CubeSmart in Clinton, Md named "Mrs. CJ", customer service is second…read moreto none. It's just unmatched! I was completely impressed with Her professionalism & Her ability to handle multiple things and customers at one time. The ambiance at this location is always inviting & comfortable when she is there... Where have you been Mrs. CJ??? The world needs more of Her!!!! CubeSmart is Lucky to have such a dedicated & exceptional employee!!!!

I was moving out of a larger unit into a smaller unit and was told that I would get credit for…read morereturning the lock once I moved out. I WAS NOT TOLD that I had to use my old lock and not open the new lock in order to receive credit! I'm stuck with an extra lock that I have no use for! I am VERY angry and do not appreciate the lack of miscommunication!! Their response was that it's in the policy; however I did not read that part of the policy because of what I was told by public storage employee!!

Wonderful experience. Customer service was great and informative. Highly recommendedread more

You pay your monthly storage bill faithful on time. Only to receive sub par service. You would've…read morethought, when this company took over things would've gotten better. At least the young lady that ran the place before. She returned calls she was very personable. And if there was an issue to address, she addressed it.immediately. So. I warn you. If you have another option, PLease listen to me and run far as you can away from this business. The staff is very unprofessional, you leave message for a manager to call you back in reference to a problem (caused by their faulty equipment.) no one returns your calll. I will say this, a new employee name Latika, did try to assist, with a once again, I have to say a problem with their malfunctioning equipment. We even hAve the malfunctioning equipment on video to show the manager, that never returned my call. I hope and pray daily that some more place opens up at one of the other storage facility where I store my other business trucks. Because I want to move my trucks from PRIME STORAGE in Clinton. Md quick, fast and in a hurry. They raised the prices, just to give terrible servic.e. So like I stated in the beginning of my review, from one business owner or another. Don't do it

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

DO NOT STORE HERE. Unless you want rat/mice infested units damaging and chewing your items,…read moreurinating and pooping everywhere, and water damaging all of your items due to the facilities negligence. Even having their tenant protection plan it's mandatory but then they want to low ball and not pay out when you have damage that's over the maximum coverage they don't even want to give the maximum coverage you paid for. It's crazy and just see for yourself. I have videos for days and pictures and eye witnesses. I got sick after moving my things out just from breathing in those conditions it was insane. I have been going back and forth and I am fed up. This place is awful and yet it is new, how did they have a messed up roof already resulting in damage and then giving tenants a hard time with paying them out for the damages. Beware of this place thing twice before or you may have to get a lawyer to help you and sue for even more since they don't want to pay out with proof. The black stuff you see in the photos is mice/rat poop some of it is wet and stuck together from the water from their roof. Just disgusting. It's piles and piles of feces. This is truly disgusting.

From the owner: When you need a place for the items you don't have room for at home or work, come to Store Space…read moreSelf Storage. We offer a variety of self storage units in Clinton, MD, with options available in many convenient sizes. Whether you need temporary storage space or a long-term rental, we have the storage space that you need. You can find our Clinton storage facility at 8201 Woodyard Road on the east side of town. We're right down the street from the Shell gas station and Tanglewood Community Park, and only a few blocks away from ALDI, Chick-fil-A, and Panera Bread. We're also very close to the Woodyard Crossing Shopping Center, which contains Walmart, Lowe's, and Safeway.

Like Johana W. I would give zero stars. I beg you to not use Petra Moving Company. The owner hires…read moreknown criminals, one of whom stole my vehicle following the move. Daniel Petra owns 49% of the company; his wife owns 51%. Mr. Petra states on his website "All team members undergo comprehensive background checks and are fully bonded". Following the theft I asked Mr. Petra if his employees were bonded; his reply was that the company was insured but the employees were not bonded. I agree with Johana and TJ P. Daniel sounds like a great guy at the beginning of the process, told me he would be on site at my home to ensure that all went well, and was a no-show. No follow-up from him - he didn't contact me to check on how things went. When I told him about the theft, his response was basically "that's terrible - let me know if I can do anything". Yes, Mr. Petra, you can reimburse me for having to purchase a new vehicle, and you can vette your employees to ensure that you aren't hiring criminals! Petra Moving Company should not be in business. BEWARE! A different company may be more expensive, but you would not have to be concerned about any employees stealing from you. Cheryl H.

I called Petra on Thursday for a Saturday morning move. They cane through. Hands down the best move…read moreI've ever had! Coming from someone who moves a lot! Calvin, Davon and Cj provided a seamless prof experience. Will definitely recommend this company to others