They are a very kind and make you feel like you are important, they also don't try to upscale you and your needs are very important

This company is horrific. They have no concern or care in regards to the consumer. Their office hours are M-F 8:30am-5pm strictly, no exceptions. The reason provided was due to Covid (which was 4yrs ago). This company requires that you blindly submit an application and apply prior to seeing any of the rentals they have listed. Once you apply and they run your credit then they still will not show you the rental and if they do it will be during your working hours. When addressing the difficulties their business practices create for those looking to relocate to the area through this company, you are then advised that they put people through much worse and some people come from out of state and experience even worse. Wow, way to consider the consumer, run their credit and then provide them with nothing. This was not only shocking but appalling. The credit check they run apparently lasts only 6months, you'd be lucky to even be able to view a property during this timeframe. I wish to inform other consumers contemplating using this company, they are not for the consumer, they said they get tons of applications apparently (aka you don't matter to them as a consumer). Their business practices are questionable and there is absolutely no care or concern held for those applying. It feels as though you are taken back to in the 1960's era and severely mistreated with no care or concern. I will also express how incredibly condescending some of the people representing this company will be when speaking with them. I have never experienced such negativity or bad business through any other property management company. Please analyze the facts and be aware of the circumstances surrounding a decision to do business through this company. To say that this has been an absolutely terrible experience is an understatement. read more

They could call people back that they've approved to rent to when they've taken their $40 and the person calls with wanting to go see a unit and they don't even call you back they just keep your money and ignore you. Also, if you've rented from them and you give them the first and last month rent and when you go to move out, I have cleaned two apartments for my ex-husband and cleaned them thoroughly as good as you can possibly get them clean and he didn't get a dime back he should've had some money taken out of it but not all of it. It's ridiculous the thieves. read more

I wouldn't even have given them one star but it said to select a rating so! This company sucks they are scammers and thieves. They took my $40 and told me I qualified then when I called them to make an appointment to see 2 different places I never even got a call back! I feel like they owe me my $40 back honestly because they didn't do a damn thing for me I gave them $40 to run the check they said I qualified but they did not do their job. They couldn't even call me and say they were rented or whatever! ......and they could give a shit about you. They just want your $40. They suck. My x husband rented from them twice and both times I cleaned the place when he moved out. I had a cleaning business back in Vegas and so I know how to make a place look as good as it possibly can. He would've had some money taken out but not the entire $1500 that he had to put down for the deposit. They rented to him again and I did the same thing. It looked great as great as it could. They still kept the entire deposit! I've wondered if they were supposed to give a deposit back and just kept it from the owners of the places that they are property managers from I would not put that past them because nobody would think to ask or find that kind of information! I've heard this from every person I know that's dealt with them in this town, not one person liked how they were treated, they suck. Don't give them your business They'll rip you off one way or another. That's a promise The sad thing is it's a small town here in Ukiah and they have many properties that they are the guess and so sometimes you just have to deal with these people but maybe if people them or read the reviews about them they might stop giving them their money to manage their properties because they're horrible! read more

Note that the business responded to my review saying they don't do property management, yet they still list property management as one of their services. Way to try to dodge a bad review. Those things don't work in this small community. read more

We've been renting our house in Ukiah for a year now through Selzer Property Mgmt. All in all it's been a good arrangement. We found this beautiful house through Selzer also and it was the key to us being able to make the move here. The staff-- Cathy Wire, Sarah, Ashlin, Rosa -- have all been exceptionally kind & efficient. It's been a pleasure to hand-deliver our check once a month. What has been wonderful though is that if anything goes wrong with the house [ we've had washing machine leaks, refrigeration malfunction, kitchen faucet leak-- weird...all plumbing things] with one phone call, maintenance comes out and problem is solved. I love that. The only odd thing about the arrangement is we never speak or deal directly with the owner/ landlady. There's been no need really, but no relationship has been built. Until now. Coming upon our lease's end in March , we have been renegotiating certain things & the owner has decided to forego the Mgmt. company & deal directly with us. So we have-- TA DA -- a slight reduction in rent, which is a blessing. And we have agreed together that certain other things will be attended to since we will be here another year. We couldn't be happier. Selzer has been a great company to deal with. We highly recommend them for their professionalism, honesty & customer service. read more

My husband and I rented a home for about three years from World Selzer. Overall, many things went wrong in the house such as a leaking toilet, an oven that turned on randomly, and broken sprinklers and lights. When it came to fixing things, I felt as if they were relatively timely, coming in at some point within the week. But when I called about the mold around the windows, World Selzer did not really want to deal with it. I knew we would be moving out fairly soon so I didn't really push the issue, but it was rather worrisome. My biggest issue was with the deposit. During our "initial walk-through," the World Selzer employee told my husband that everything looked very clean. And we were only charged about $75 for additional cleaning, which did not bother me too much. However, they took out $572 for the carpet cleaning. I looked at our lease contract, and on the front page it says that they hire a contractor and take the amount out of the deposit. I have done this before, and have never been charged so much. The house was fairly large (had two living rooms and three bedrooms), but the amount still seemed high. They charged $80 just to clean the hallway. This may be something someone should keep in mind before using World Selzer, but since there are so few rentals I know that many do not have a choice. read more

Disappointed with the lack of professionalism at Selzer Realty. I found a place I was interested in renting and my husband and I filled out an application and each paid for the credit check. I followed up with them several times and each time was I told they had not made decision yet. After a month of waiting I was told the place was rented. 1. They never kept us informed. 2. When the place I was interested in was no longer available they made no effort to find a place (after asking what other properties they had available). 3. Never heard from them again. This place seems to be a money grab. We ended up going with Lincoln Realty in Willits which was easy, professional, pleasant if you are looking for an alternative. Good luck! read more

Patty McMillen It was a pleasure having Patty as my realtor. She has wonderful professional skills. I highly recommend her. Margaret Lynne Gabbard read more

I had an extremely negative experience with Realty World. I had told a person over the phone when asking for a rental application that I had a cat. They failed to mention the difficulty this posed. I completed the application and submitted it. Then I discovered then nothing smaller or less expensive than a 3 bedroom house permitted pets. I said I did not want to submit an application fee if I would not be considered for what I was looking for, a 1-2 bedroom apartment/home that is under $900. The person told me there were no units available like that and I let it be. I called back every week to check on properties, as instructed. Next, I come to find out that a Realty World employee at one of the units I was interested in had a cat. Just like mine, older, neutered, and easy. They considered this cat for the same units that I was looking at, but never told me I could be credit checked and considered for this unit. I was livid in part because I heard a dog when I went to visit the property. Supposedly this dog wasn't there, I bet it's the employees dog or was a visitor. I called Realty World to complain, said this was inappropriate and of course, it was Saturday so they were closed. Today, a woman calls me to inform me of the misunderstanding. Great, I would've submitted the application fee if I had been informed ALL owners would see my application, and would considered my cat. My cat has great references and doesn't spray and I had only $80 for mandatory flea spraying and painting removed from my last security deposit. Her composure was great, even though I could not keep my cool out of frustration that things could have gone very differently for me. Thank God I found a house that has nothing to do with a property manager in Ukiah. Apparently they all suck besides Beverly Sanders, at least the rumors I heard from my far too difficult a house hunt experience. read more

Great company. They offer a full range of services. They do property management for several of my rentals and are very conscientious. They do a good job of takeing care of the tenants and keeping operating costs down. Also their real estate sales department is very good. They make sure that sales are a smooth as they can be and lookout for their clients. read more

Selzer lacked any engagement or urgency in our house sale. We constantly had to follow up with Glenys Simmons just to get traction and basic information. Her utter lack of urgency and proactive involvement almost cost us our contingent sale (and our earnest money) in a market with extremely limited available properties. The seller should not have to do all the leg work. The whole interaction made us feel like we were doing all the work so Selzer could collect their sales commission. Thankfully we are out of Mendo now and will never have to deal with Selzer again. read more

I would give zero stars if I could. Selzer is unethical, predatory, and unprofessional. We had the double whammy of both renting from Selzer and also initially working with one of their real estate agents, Russ Tow. On the rental side, my husband did quite a few repairs on the house that improved it considerably in the two years we lived there (good luck getting Selzer to fix anything in a timely manner). Also, we are both meticulously clean, and I even hired someone to help me clean the house professionally before we moved out, but as you'll hear time and time again from previous renters an extreme portion of our deposit was withheld. I used every avenue available to me, including filing a complaint with the Better Business Bureau, but Selzer ignored it and accused me of being incendiary. We had friends move out of a rental shortly after us, and after getting a small portion of their deposit back Selzer actually tried to get them to return half it because of a "miscalculation"! Unfortunately they are a major property manager in Ukiah and many people will have no choice but to rent from them, so for those people, I suggest leaving the house a wreck when you move out because you won't get most of your security deposit back anyway and at least then they'll have the earn the money they've stolen from the rest of us. On the real estate side, our experience was even worse. Russ Tow and Selzer's broker Jason Van Housen are as slimy as they come (not to mention sexist - there's definitely a "good old boys" atmosphere there - but that was the least of my worries). There were very serious ethical and legal lines that were crossed before we realized we were getting screwed and found a better agent. The long and the short of it is that in California you are legally allowed to represent the seller AND buyer of a house, which is a serious conflict of interest that Russ takes advantage of. He tried to undervalue a house we were flipping by $50k (200k instead of 250k) in order to sell to a buyer he had, whose house he would then also get to sell; i.e. maximize his own commissions to the detriment of his clients. Fortunately we were smart enough to look at the market ourselves and consult another agent. We dumped Russ (and tried to report him to Jason, who did nothing but insult us), and got the full $250k asking price the first day the house was on the market. Do not, under any circumstances, hire Selzer to represent your real estate interests. Even if you like an agent at Selzer, they work for Jason and are therefore tainted. I am a young community member who plans to live and participate in our community for the rest of my life. I value my reputation and I do not take publicly maligning others lightly. But this all happened a year ago and I'm still seething mad about it, so I've decided to share my experience to try to help others avoid the same mistreatment. read more

I have rented from Realty World Selzer's property management division twice. The first time, I rented for 13 months. I went through and did my initial walk-thru, documenting the condition of the home, and turned it in. As it was my first time renting in Ukiah after having moved from the bay area, I assumed it would be similar - I was under the impression that they usually assume that with each new renter, new paint and at least carpet cleaning would be required no matter what. I signed the lease knowing that I would be paying for carpet cleaning, which was fine. I was given a notice during month 13 that I was required to move out. When I called to inquire as to why, I was told that "the owner has decided to exercise his right to terminate the lease. What else do you want me to tell you?" I felt I had been a good tenant, and while I was not the client, I was a customer of Selzer and should have been treated with respect. When I moved, I waived my right to do a walk thru because I had the home professionally cleaned, never had hung up a picture, and had literally used the place to sleep and that was all. I had also rented at 4 different locations in the bay area, and each time had gotten 90-100% of my deposit back. I was not worried that this would be the same. California state law requires that tenants receive their deposit back with an itemized list of deductions within 21 days. On day 21, I finally received my deposit. I was a little bothered that they would wait that long as I had already paid a deposit on my new house, also rented through Selzer. I had paid a $2000 deposit, and in the envelope was a check for less than $200 and a 10 page list and copies of different bills from different places. I had paid an exorbient amount for a single lightbulb - just material cost... but then, not only did I pay for the bulb itself, I paid for the LABOR to install the lightbulb, I paid for the TIME to drive from the house to Home Depot, back to the house. I mean really? It was detailed down to the minute, then rounded up to 15 minute increments. I paid to have the yard taken care of (which really? I have to pay to mow the lawn AGAIN when I had just done it the week I moved out? That should be normal maintenance), and I paid for the gardner to take the clippings, etc. OFF SITE. I paid the disposal fees. Every aspect of my charges went like this. Then, to top it off, a month after I moved out they actually sent me a BILL that was for more than I had gotten back in the deposit! I left a clean house in great condition that I felt acceptable, to end up with charges that felt quite extreme. When I told a friend about my experience, their response was "yeah, they do that." By the time I got my deposit back, I was so outraged, that I contacted the owners of the house I was living in, told them what had happened, and they actually ON THEIR OWN dropped Selzer because of my experience. I am so grateful to them for taking action, and when I moved out of that house after almost 2 years, I got every penny back except $200 to clean the carpets. My hope is that others share their experience here... I see one positive review and that is great, I am very happy that they had a positive experience as I obviously did not, but I think every tenant has a right to know what they are in for, because some people rely on that deposit to do other things once their lease is up. read more

Famous in Ukiah for being rude, contentious, and opportunistic. They once received my rent check and threatened to sue me for being delinquent in the same day. read more

I have been trying for months to find a rental in Ukiah through Selzer Property Management what a joke of a company I make over 4,000 a month and they tell me I can't afford a 1650 a month rent where water and sewer is paid seriously! They are not in the business to help you find a rental they are in the business to take your money as they charge the most for a rental app fee and they are in the business to help the rich. What about a grandma trying to raise her grandson and not be homeless. Such unprofessional people I have ever met in my life. And don't get me started on one of their realtors Rusty Tow wow is all I can say! read more

I have never dealt with such unprofessional people. The staff is rude and they gave us the run around for months just to tell us we were denied and they would not offer us their services! I have never been treated that way by people who are supposed to be professionals. I will NEVER deal with these people again and I highly suggest everyone else saving their time and money! read more

I contacted Glenys Simmons shortly after deciding to sell a property, but well before it was ready to show. This was the first time I sold a property by myself and I was quite nervous about getting it right. Glenys has a wealth of knowledge and was ready to provide guidance without ever becoming pushy. She educated me, suggested various possible options, and then let me decide. She was also tactful, gentle, and encouraging - just what I needed to get me through this process. Within a week of placing the property on the market we had offers. Glenys continued to display both her hallmark knowledge and her responsiveness to our needs, all along the way. Glenys "knows what's what" and it was a pleasure to be in her outstanding care. read more

I would never ever rent from them. Horrible customer service. And turned down business because we only had one previous rental history even though we made well over 3x the rent. Rude, disrespectful, and discriminatory. I would never recommend anyone. They give no respect or consideration for first time renters instead cop a caddy attitude and tell us to rent else where first. Meanwhile they have Ukiah pretty much monopolized. Absolutely disgusted with this business. read more

Great company to work with on both ends of a move, They were fabulous to work with when we were looking for a house to rent. And they were very fair when we moved out and it was time to return our deposit. They really understand customer service. No worries with these folks. read more

Polite and timely in their responses to rental inquiries. However, they don't market many pet friendly rentals. I have recommended them to people without pets new to the area. Additionally, they give back to the community, which is always nice. read more

When I moved out of my apartment I spent 1 week cleaning it floor to ceiling. I was on my hands and knees scrubbing everything. The bathroom, the cabinets, the walls, the floors, etc. I swept every corner for cob webs and made sure all the light bulbs they supplied us with were replaced. It was a 9 month lease so not many needed replaced. When it was time to receive my deposit back I got $162 of the $1600. Hmm why? Doesn't make sense. They gave me a list of the things they "had" to replace or fix. Like repaint the inside of a closet door of a bedroom that stayed empty the entire time because only two of us lived there in a three bedroom apartment. Also replace light bulbs and a broken screen? When I asked for pictures to prove the broken screen and the other random things they had to replace and the cobwebs "I missed" the property manager said I was being hostile. She showed no proof and said she would get back to me. A month later I went back and she wouldn't even come out and talk to me. Her secretary said my paperwork was still on her desk. Here it is 4 or so months later and still no response. These people will rob you of your deposit! read more

Love Patty McMillan, an agent at this realty company. She's very sophisticated, knows the market and is one of the few agents I've ever met who follows up with the prospective client. She's very approachable and easy to get along with. Not at all pushy for a sale. I've interacted with her twice now and am impressed with her professionalism. read more

Ive called this place twice. The indifference in answering simple questions about looking at a property can only be measured in semi-trailers. I think they would be most happy if their phone never rang. read more

Customers since 2008 - The house we are currently living in went up for auction last month because the owner let it go. It was acquired by the bank. Since January we've been telling Selzer that it was in foreclosure. They basically refused to look into it or help us out in any way, and rarely returned our calls, giving dismissive responses when they finally did call back. We've even asked for their help in finding a new home, but they kept cancelling our appointments to see any rentals, telling us they'd already been rented. You'd think they'd help as we've NEVER been late on a payment and have been renting from them since 2008. At one point, one of the employees at Selzer told us the foreclosure was probably a scam and to ignore it... We've been dealing with the new property manager and have been given a move out date, we'd been frantically looking for a new home in a town without a lot of rental choices for over 2 months, are now dealing with all the frustrations of moving in a town with no decent sized rental trucks available, and today SELZER slaps on our door a "Three Day Notice To Pay (our rent) In Full Or Quit" notice. They aren't even the property managers any longer. Way to deliver a slap in the face Selzer. I sure hope we NEVER have to use them in the future for anything! read more

Realty World Selzer Realty should be your go-to place if you are looking to rent or buy a place to live in. My husband and I were treated with the up-most respect while working with them when we were buying a home in 2012. We worked with Patty McMillen and she was fabulous! She made the buying experience so much fun and made us feel extremely supported throughout the whole process. She had great communication with us throughout the entire process, and kept us well informed on every move. The staff at Realty World Selzer Realty are one of a kind, in that they treat everyone who walks through the doors with their helpfulness and kindness. I recommend all of our family and friends to use their services when they are in need, and I encourage everyone else to do the same. You will not be disappointed!! read more

Patty McMillen is dedicated, professional, giving the best possible service, with integrity, honesty, commitment, and reliability I would use her again and hope other will. read more

Worst customer service ever! All the rental employees are very unprofessional and rude. I received the lowest level of attention week after week. I would not recommend this company to anyone to rent or buy. Very unsatisfied and went out of my way to try to do business with them.... Never again! read more

I bought my house last year. Clint Hanks was amazing!! He helped us every step of the way and still checks in on us every month to see how things are going. I was able to call him day or night if I had any questions or problems and he did not hesitate or get frustrated once. Clint I give 5 stars now when I rented through them I give them 3 stars. Anytime that I had a problem like my roof leaking I was told to put a bucket underneath it and they will get to it when they could, also if anything broke they found a reason to charge us for it so we would fix it to save the hasel. I would recommend if buying to go through Clint if renting through them beware unless they hired someone new in property management. read more

I had a very negative experience with Selzer regarding Property Management. I had submitted both my husband's and my applications for a house that was very inexpensive. After looking at it and deciding not to rent it, they told me to wait for another available house that I could resubmit my application. When the time came, a month later, I told them I had found a house, and the person I talked to on the phone was so rude, she said my credit score was low, which was my fault, but she basically said she couldn't help me. Then she requested my pay stubs and my husband's, and she had already received those a month earlier. I'm unsure of where those pay stubs went, and wonder how and where she lost them. I found another wonderful house and property management company that is doing all they can to find me a house. read more

Pat Williams in this office is incredibly unprofessional and has a horrible attitude! I attempted to work with her on a mortgage loan - big mistake. She was incredibly slow with processing my documents, replying to my emails, or returning my phone calls. Just getting the initial interest rate estimate, which should have taken all of 5 minutes, took days and was begrudgingly given VERBALLY ONLY with an attitude. And don't try to take any complaints you may have to the managing broker, Ray Hansen, he allows his friendship with his staff to cloud his judgment and ability to effectively manage. This office's unprofessional and ineffective handling of real estate transactions could cost you big money, or could cost you the home itself - on top of being a totally unpleasant experience because of the distasteful attitudes. Check out the negative "Filtered" reviews also. If you are considering using this office, I would seriously consider looking elsewhere. read more