I am the President of Strata for Elements Condo in Langley and we always have security at the door…read morefor condos during moves. Randy's Team did a great job. They paid attention to the issues related to a single elevator and were courteous and worked hard to get the move done quickly. Highly recommend Randy's Team and My City Movers/

Hard Working, Terrible Packers & Bumpy Move…read more Randy, Richard and Nick are very hard working and careful to prevent furniture damage. I give credit for that. BUT the packing and move itself was bumpy. We had a complicated move that took place from Jan 23-27, 2026 and we signed up basically for the "full meal deal" - packing services and two trucks to move to two locations. We were ready for packing with everything sorted and separated for the two locations. The "packers" who arrived had no experience, were incredibly slow and really had no idea how to pack a home for moving: Nothing was labelled except the room it was from; often it wasn't labeled for where it was going; there were missed cabinets (in the kitchen!) that didn't get packed; and we had to help a lot and do additional packing to get us finished which was not planned or expected. Rather than work room through room to pack, they were contstantly going into different areas without finishing where they were, creating chaos and missed items. And...for this terrible pack job, we got to pay nearly $3000 over and above the moves. Please Note: The packers were also the moving crew and when i learned this, I was less surprised. When it came to loading despite repeatedly indicating which items went where and labelling them ourselves, it was a very confused process over a couple days with the same questions being asked repeatedly. At the end, nearly 2 pick up trucks worth of items didnt fit despite us being told during the quote process it would. Several boxes also went to the wrong locations making it more complicated. When we asked for some consideration (a $300-$400 reduction in cost to cover our fuel costs for the extra trips) to transport remaining item we were flatly refused and the office administrator stated that they can't quarantee everything will fit even after a site visit during quoting. Basically was told it was our problem, not there's and its in their "terms and condtions." in tiny print you don't really notice This was really poor customer service considering we spent about 10K with them to get us moved. Left a pretty sour taste. Side Note: While it is a legal substance in BC, a couple of the people wreeked of cannabis often and we wondered/were concerned if they were under the influence while working. I hope MCM in future designates different people to move vs pack. They are differen skills and it would for sure have made our move easier. If you use them, ask better questions. Check their terms and conditions carefully and be aware that their quotes are "non-binding" which may matter. Hopefully this honest review prompts you to ask things we didn't even think would be an issue.

Aaaah, I have another tenant moved and after cleaners left, I had 5 bags Of garbage, two cardboard…read moreboxes full of holes utensils and some lovely books. Recycled the cardboard But with pick up of garbage by the city every second week even though our property taxes keep going up, these garbagemen become like second friends to me. I texted Ronald and we were able to set up a time via text and I confirmed it on my email. I wasn't on site when they came to take the garbage away, but my tenants did tell me that there's an empty spot on the driveway for another car now. Thx Ronald...you guys came through

I inquired via text about getting rid of a boxspring, which is very convenient. Better than waiting…read morearound for an email. To my surprise he promptly answered. He was very professional and kind. I loved how easy to communicate with him it was through the process. They were on time, fast and efficient. I would hire them again in the future. Thanks

This is a wonderful service. Reasonably priced, friendly and easy. Just go through the main gate on…read moreHannegin, follow the driveway past the main office and through the second gate, drive up on the scale and write down your vehicle's weight. After you unload get back on the scale and write that one down. On your way out, stop off at the office and show them the numbers. They charge by the pound, but it's pretty reasonable. The most I've ever paid for a full, heavy load of branches, logs, grass etc. was under $10. Not bad. They take just about anything that is compostable including larger chunks of wood, grass, leaves, sod, etc... The mulch that they sell is great.

Friendly, convenient, reasonably price, even loaned me a wrench to repair a flat tire one time.read more

I've been using the service at this location since May 2020 and found it great as a way to take…read morecare of pop and beer cans, and now gabled cartons. The staff has changed over time but I have always found them warm, polite and helpful. This is a very busy location so the time from drop off to when the cans are processed can take up to 10 business days. I always take a snapshot of my label to help me keep track of drop offs. There have been a couple of times when a bag has gone missing or seems short - what has likely happened is a bag split at the processing location - however an email to customer service with the bag number typically remedies to at. By the way, customer service contact has always great - even if I was mistaken and in error.

I have been using this depot for just over a year now. We collect our bottles for a few months and…read moretake them in, using the Express drop off. Up until our last drop off, we were fairly satisfied with the service. Typically, we return about 130 to 140 bottles on each trip. I do count the bottles, just to see how their numbers compare to mine. They usually are within 1 or 2 bottles of each other. However, this last time I counted 140 bottles dropped off - they credited me with only 102, a differences of 38 bottles. When I emailed a complaint about the discrepancy, I was brushed off with a trite response that they were confident their number was correct. No willingness to even entertain the idea they made a mistake. A word of warning - be prepared for the possibility of being ripped off. This is NOT AN HONEST BUSINESS they are running. Will be taking my business elsewhere going forward.

Zero stars. Have been trying to get bins from them for months. Never delivered the pink bin. Always…read morepromises next week, but never follows through. Will come up with every excuse possible instead of being accountable. Imo, sleazy practices and the contract for residential recycling should have never been awarded to them.

Back when I was getting some quotes for the last place I worked at for some recycling alternatives…read morefor some buildings this name came up upon the search. I was really appreciative of the customer service. I've used they're service before for 64g tote bin and was hoping to get them on board at the last place I worked at, however, the price wasn't comparative, however, as a stand alone service I highly recommend them. Always good polite communication which is important to me.

While trying to decide if I should replace my carpet I visited a flooring store in Lynden, WA…read more Their sales representative advised if I decided not to buy new carpet I could just clean the old and the best local place was Northwest Professional Services. I made an appointment and met Jim, who arrived on time. He reviewed my carpet issues, made several suggestions, which I approved, and went to work on some old pet stains. The finished project was better than I expected and less than I had planned to spend. I am pleased.

Greg pressured washed 20 years worth of grime around our house and patio. The concrete is…read moresparkling. He was on time, efficient and very nice and friendly. I strongly recommend NW Pro and Greg!!

They backed out on me. Luckily I called before hand otherwise they probably back out last minute…read more Thought the guy, not sure if he's a partner, was solid straight up but seems like a flake like a majority of people out there.

Best rate for curbside furniture removal! They were precise in their quote and in agreeing on the…read moredetails for the removal. They were sharp on the schedule and very professional reporting the removal, taking payment and sending the invoice. Highly recommend!!

Went here to scrap 250 lbs. of aluminum on a Saturday. They quoted me $0.40/lb. over the phone and…read morepaid less than $0.22/lb and discounted 10 lbs. for the 6 cardboard boxes which might have weighed in at a total of 1-2 lbs. The experience became quite unpleasant when I pointed out the fact that they had promised a different price, and were counting pure aluminum as a cheaper alloy. They also short-changed me by two dollars (after under-paying by $60), but by that point, I had realized that bringing it up would be more that two dollars worth of pain, and I was never getting that toonie anyway. I will avoid this facility in the future, and recommend that everyone else do the same.

I will be scrapping all my metals here from now on. End of stories. Used to go to a different…read moreplace, won't mention any names *ahem*northstar*ahem*, until I found out they were screwing me. Not here. These boys weigh my scrap right in front of me so I know I'm getting every dollars worth. Highly recommended