Adequate, not the greatest. We've had longstanding appointments canceled by the doctor, and the…read moresame doctor got the prescription wrong. They'll only measures your pulpillary distance if you order frames from them. Selection of frames there is middle of the road, not a lot of help in selecting the proper sizes etc.

My annual vision checkup has been convenient and routine for years. Very thorough people get me in…read moreand out, usually in an hour with a new prescription. Usually the old glasses are fine, but if I need new ones hundreds of styles are availabl

I had my first appointment here today and everyone was so nice. Melissa at the front desk got me…read morechecked in quickly and easily - I completed my paperwork online ahead of time which saved a bunch of time. Jennifer did my initial scans and was super nice, quick, and explained everything to me very clearly. The process was easy and painless thanks to her. I went with the Nikon eye scan instead of a dilation because I had to drive after and I'm so glad I did. I waited for a bit while Dr. Phillips finished with his previous patient and looked over my scans and paperwork, then he came out and got me for my exam. He was very thorough and showed me my eye scan. I got a new prescription and he walked me out to the lobby again. Alana helped me pick frames and lenses. She picked out several options for me and I picked the one I liked the most with her support. She was very nice the whole time and took the stress out of the whole process. I put off getting new glasses for 14 years because of the stress and anxiety associated with going to the eye doctor and adjusting to new lenses and frames each time your prescription changes. The people here made the entire process so easy that I am confident I won't have any reservations about keeping up with regular exams again.

For years opticians told me my low vision challenges were something I must learn to live with. My…read moredaughter suggested I visit Eyes of the World for one last look at my possibilities. Doing so has greatly changed my life for the better. The high degree of expertise, patience and direction produced a pair of problem solving frames and lenses that other establishments including low vision experts told me would be impossible. And my new glasses look and feel great. These professionals are truly remarkable.

Very easy to work with. Glasses came in faster than expected. Super friendly staff. Gotten all my…read moreglasses here.

Nice receptionist . And wonderful Dr there. The best place I have found for my eye appointmentread more

After several fruitless visits at a different optometrist, I tried Dr. Rowe's office just in…read morepassing the sign. I was so fed up with my last doctor and not being able to see properly, and them not listening to my concerns or trying to understand what I was telling them about my vision. Well let me tell you that Dr. Rowe is just as much in the customer service business as he is an optometrist. I have rarely had such great personal attention from a medical professional. He genuinely listens to your issues, presents alternatives, values input from his patients, and goes the extra mile to be SURE that you are in the prescription you need and want. I refused to give his office staff any prior information from my other doctor when I made the first appointment. I had lost so much faith in optometrists that I didn't want any prior "facts" skewing his opinion of my eyes and the prescription I would need. I am so happy to say that after THE FIRST visit, I had a set of trial contacts in my hand which I tried over the weekend, came back the following week and we confirmed that these were the contacts for me. I am still shocked at how easy and enjoyable it was! The staff is very friendly and easy to get along with, the office is small and clean and quiet. Very professional. This is what an optometrist's office should be.

I have had extremely dry eyes for at least a decade. Although going to a top ophthalmologist…read moreprior, received no lasting help. Dr. Rowe monitored the condition of my eyes for over a year, changing course as the health of my eyes required.This was not for lack of treatment but because some things simply have to be tried and possibly discarded. I am now on a course of treatment that has brought great relief. Additionally, He has taught me the why about my condition and the treatments. His attention to detail and follow-up is the best I've ever received. Thank you so very much, Dr. Rowe. That being said, Dr. Rowe is retiring. However, I feel confident that those same qualities allowed him to choose an excellent replacement. I will be staying with his practice.

Even though I made it clear I wouldn't be buying glasses there, and I was a cash-pay for the exam,…read morethey still provided a first-rate experience. Highly recommended!

I'm SO happy that I found this place. It's close to my house and everyone there is extremely…read morehelpful and pleasant. Dr. Thompson is awesome, she understood my descriptions of how my eyesight seems to have changed from my last pair of glasses and is very personable and easy to talk to. My new rx is great. My new frames are great. And, there's a 2 year warranty if my lenses get scratched or frames get damaged. One of my dogs recently decided my old glasses were super interesting and delicious. A couple months away from the two year mark of having them, he pulled a sneaky and chewed off one of the ear pieces. They were still under warranty and I was able to get a new pair for free. They are now my back up pair, which is very helpful if you have a hound dog that likes to counter surf, despite all of your best efforts.

Dr. Jason Gross is new to this clinic but he's excellent. The eye surgery staff here are caring,…read morethorough, organized and detail oriented. When my mom had eye surgery they took excellent care of her: before, during and after surgery. I'd highly recommend Dr. Gross to anyone looking for an excellent opthamologist who specializes in cataract, glaucoma, diabetic eye disease and comprehensive eye care. Dr. Gross performs surgery at the Oregon Eye Associates office, but his group practice is at 2460 Willamette St.

I scheduled an appointment a couple weeks in advance and was asked to check in at 10:50 am. After…read morewaiting in the sardine can of a waiting room for OVER AN HOUR (12:15 pm to be exact), someone comes out from the back and says "sorry, the doctor has a meeting and can't see you". Excuse me?!?! You COULDN'T have seen this coming when I checked in? Oh, but if I wanted to come back at 1:30 pm, they would TRY AND SQUEEZE ME IN. I should have known something was up when each patient, when finally called back, exclaimed "finally, I've been sitting there for ever". As they say, you only get one shot at a first impression and this clinic FAILED MISERABLY!

Dr. Losie is exceptionally detailed and professional. His technical expertise and manners are top…read morenotch. I have been going here for many years.

Professional high quality care. Wonderful clean office. Great selection of frames. I highly…read morerecommend Acorn Optical.

Just called Dr. Cuevas office.. they reported he passed away years ago…read more Rest in peace Dr. Cuevas.

We have been going to see Dr Cuevas for a few years now & have been very happy with him as a Dr…read more However, I have been disappointment more than one time by his office staff. Today, Dec 19 I took my daughter in for her appointment only to be told that they had to cancel appointments for today and they have been calling people for weeks. Interestingly enough the appointment was made just a week before on Dec 12, we received a text message confirming the appt on Tuesday Dec 17, and did not received one phone call, text, or email regarding cancelling the appt. This was seriously unprofessional and concerning that the staff could be that dishonest. Needless to say, they lost 4 patients today. ***UPDATE*** I just learned that Dr Cuevas passed away earlier this week. It is possible I misheard her or she misspoke under the circumstances. My condolences to the family, staff, and community.

Prompt, skilled. Seems as if they are actually listening. Have been going here for years.read more

I used to have normal wait times for eyewear, but this place has gone completely downhill. I called…read moreto check on my prescription after waiting weeks, and the front desk woman treated me like an absolute loser just for asking. She spoke down to me like a child because she apparently couldn't be bothered to type a few keystrokes into her computer. When my contacts finally came in, I went to pick them up only to be met with a wall of excuses and lies. First, they couldn't find my glasses. Then came the ridiculous stories: claiming weekends don't count as part of the week, and then blaming my insurance company for making them and causing a delay. I've worn glasses since I was a teenager and I have never heard such garbage in my life. I actually had to walk out and go to Bi-Mart just to cool down and keep them from ruining my day. While I was gone, my wife stayed, and wouldn't you know it--they suddenly "found" my glasses. They had just filed them wrong. Mistaking a file is human, but inventing a massive web of imaginary scenarios and insurance lies instead of just being honest is unacceptable. To top it all off, when we got home, I realized they had marked both sets of my contacts as the left eye. Granted, they are trail pair, but still. I refuse to ever set foot in this office again. I would seriously rather wear a 10-year-old prescription than ever give this place another dime of my money. If you enjoy being talked down to and lied to, this is the place for you. Otherwise, stay far away.

Very friendly staff. Doctors are very good and professional. We both had cataract surgery hereread more

Plenty of Red Flags…read more I am currently having a problem with Pacific Clear Vision Institute that has led me to file complaints with The Oregon Department of Justice, The Oregon Medical Board and The Oregon Division of Financial Regulation. Below is a summary of my situation. Please contact me at brian.m.litton@gmail.com if you've had a similar experience: 1. Billing Malpractice Delayed Invoicing: There was a significant delay in billing; surgeries performed in early February I was't billed until April 30th. I had no knowledge of an outstanding balance until I received a phone call from billing on April 15th. No bill in the mail, just a phone call asking me if I was aware of my outstanding balance of $4,000. Contradictory Records: My original receipts, from payments I made on the date of surgeries, explicitly stated I was paying for "Toric Lenses" and showed a $0 running balance. Recharacterization of Payments: Two months after the fact, the company claimed the money I paid was actually for "facility fees" and not the lenses, directly contradicting the written descriptions on my receipts. 2. Advertising and Misrepresentation Price Switching: The company originally quoted $3,000 per eye for the *entire procedure* before insurance. They later changed this to $3,000 per *upgraded lens* only, significantly increasing the total cost. False Insurance Claims: They explicitly told us that insurance would cover most of the surgery but later claimed the $3,000 for each lens when they knew from the beginning that lenses are not covered by insurance. Omission of Fees: When offering the North Bend clinic as a convenience to save us from driving to Eugene, they failed to disclose that choosing this location triggered an additional "facility fee." I have two payments I made in North Bend that say they are for Toric Lens but when I asked, they told me, "no those payments are a facility fee". 3. Good Faith Estimate (GFE) Violations Failure to Provide Timely Notice: I did not receive a GFE until April 16th, nearly two months after both surgeries (February 5th and 19th) were already completed. The GFE was dated for January and when I told them I did not receive in January, they told me they sent to me but I did not open the email. Deceptive Documentation: The company backdated the April GFE to January to make it appear as though they had provided it before the surgeries. Mathematical Errors: The numbers provided on the GFE are inconsistent and do not add up correctly. Bad Faith Delivery: The company admitted they knew I had not opened the email containing the GFE, yet they still argued that I had "received" it, bypassing the requirement for informed financial consent. Conclusion of Impact The cumulative effect of these actions was the denial of informed consent. Had the company been transparent about the true costs via a timely and accurate GFE, my wife and I would never have agreed to the surgeries. By withholding this information and providing contradictory billing statements, the company prevented us from making a rational financial decision or canceling the second surgery.