I have to have repeat treatment every 3 months. Semmes-Murphey has become like the bar in "Cheers" where everybody knows your name. Everyone has been so polite and dignified. The receptionist anticipates your visit and most times has your record pulled up. The post-visit scheduler remembers you and knows what you'll likely need for next time. Some of the doctors have excellent bed-side manners, and some whose bed-side manner is best reserved for when the patient is asleep. But sometimes you are willing to accept less bed-side manners for expertise. read more

This was a quick and pleasant follow-up appointment with my Pain Management Dr. Manuel Carro. The staff is always professional and friendly. I didn't have to wait long and neither was my stay. My back is doing well although I still have spinal issues. I'm very thankful to Dr Carro and his staff. read more

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Our experiences here are always positive. My husband sees 3 different doctors here for different issues. All are very knowledgeable and have very good "bedside manners". We always are seen in a timely fashion and very rarely have to wait. Their checkin/checkout processes are quick and easy. read more

I can't say enough about Dr Carroll and his team. I had deep brain stimulation surgery and from my first appointment to getting my staples out Dr Carroll and his team genuinely care about his patients care, comfort and understanding of every aspect of the process. Him and his team have a great since of humor to go along with the knowledge for a quality experience. Dr Carroll and team were God sent. I would recommend this doctor and team for any neurological issues. read more

Outstanding surgery support and successful outcome! Great job to Dr Parks and his team. Highly recommend Semmes Murphey.

No one should consider this clinic. This Dr. Brophy is the worst person in this field to go see. This is experience was so terrible. He authorized me to go to work full duty when I can't even touch my toes. I need my case reopen but not at this clinic. He want me to go back lifting 100 pounds constantly when I can't even stand up straight. I hope this review get to the higher ups, because I see many more negative reviews about this place He was talking about the workers comp do not have enough money for him to perform any kind of surgery on me. read more

everyone is extremely nice, but if you end up with Dr. Shanker, he's not gonna have time for you. You can't get any questions to ask he sprints in and you sprints out and doesn't give you any information unless you know enough to ask the right questions His his treatment plan was debunked by a second opinion read more

I would give them negative stars if it were possible. I set up an appt and had waited over a month to see a doctor there, and they called me one week before the appt to tell me they canceled it. They claimed the reason was because I've already tried every treatment for migraines and they had nothing else to offer me. I told them that wasn't true because I haven't tried botox or nerve blocks and a few other meds, and I asked to speak to someone in management. The patient care director then told me they won't see me because I've already seen two other neurologists over the past 10 years, and they don't give third opinions, which makes no sense. In short, they are unscrupulous liars who refuse to even try to evaluate and treat me for no good reason. They could have just told me that from the beginning instead of wasting my time by allowing me to make an appt and wait for over a month. read more

The ownership of this clinic really needs to take to heart these reviews! The biggest complaint is the Doctors beside manner and being rude. That was my experience too. I had a referral from another professional that I will definitely share feedback. If any read my reviews, PLEASE DO NOT WASTE YOUR TIME AND MONEY HERE!!! I will be driving any distance to avoid going here. I too would leave negative stars if possible. read more

My experience was something serious with the tests at the clinic but the staff made it worthwhile. They were very professional helpful and nice the doctors took the time explain to me about my problems everything went well read more

I must give Semmes zero stars in my rating for charging us at all for a 2 hour visit during which we never even saw a doctor (Lance Wright was the physician assigned to my case.) We went in for a referral from our primary to explain the brain MRI to see if surgery was needed. They refused to see us for that but ran a lot of other tests. We immediately went to another neurology group. They sent us $400 bill anyway. We've called to discuss it with them 3 times, but they insist on being paid although they never did what we came for. read more

I was sent to Kumar for a problem with Neuropathy. He was Arrogant, Dismissive, and Insulting to myself and my husband. He needs training in Bedside Manner. My husband and I both have worked in the medical field for more than 30 years (Now both retired) so we were not uninformed. My husband worked closely with several Semmes Murphey doctors as he sold, trained and helped in surgical procedures with Medical Devices. I have worked in Medical Offices the lalst one for almost 20 years and my husband also was a PA before getting into sales. NEVER NEVER see Dr. Kumar!!! read more

my appointment for X-rays was 1045. I was taken back at 1045. my appointment to see the provider was 1115. I was taken back at 1117. The nurse practitioner carefully went over my X-rays and MRI. she explained my problems and options. An injection is scheduled read more

This was the worst experience i have been apart of, This Dr. Brophy should not be in business. First of all telling me 6 months is to long to be on workers comp when it took me four months to get approved for a specialist, and then telling me I'm not a spring chicken at 50. I can't bend to touch my toes or sleep right, all he did was check my feet and knees. Hell I see now why he released me to full duty the office was about to close. So his final say so is to go back to work lifting 100 pounds constantly in which the previous doctors saying nothing over 30 pounds. He was telling me to find another job. Someone needs to investigate this guy. I see a lot of negative reviews similar to mine. I hope this review can make other people see that this Dr is not someone to go see. All he was worried about the workers comp check wouldn't be enough for him to consider surgery. I just wish i had a recorder i would not believe this if i wasn't in the same room. read more

I had my first appointment at Semmes Murphey this morning. I have cervical spinal stenosis. I insisted my doctor in Jonesboro, AR refer me to Semmes-Murphey as I have heard of them for years. I saw Dr. LaBagnara and his assistant, whose name I can't remember. He offered me four options, being very honest and frank with me that without a MRI he couldn't totally tell how advanced my stenosis is. The bottom line is I went in there expecting him to say "you need surgery" and he didn't! He offered me four options and I took the first one, PT that I can have in Jonesboro. There may be more invasive treatments for me down the road, but at age 74 (75 in September, 25') I am thrilled to death. Everyone in the clinic from the ladies at the front desk to the X-ray tech, to the nurse who took my vitals were professional, and kind. There was very little wait time. I am a huge fan, very grateful for this clinic, the doctor I saw today, and all the staff. read more

My 17 yr old daughter was on a waitlist to see Dr. Baughman for months only to be told they were not taking her on as a patient. Frustrated because was referred specifically to this doctor by her pediatrician and child psych. Called the office on a regular basis and was always informed she is on waitlist and they have records/etc. just waiting on an appt. Wish they would have told us immediately they would not take her on so we could have started the wait-list process sooner at Vanderbilt. Very disappointment and frustrated. read more

Easy referral online and quick response. Reassuring physician and pleasant follow up. Great research center

Just don't go!!! I have never been so frustrated with doctors and nurses!!!if you want to go to someone who cares find a small clinic near your hometown. My visit was approximately 5 minutes! read more

GO ELSEWHERE! I had spinal fusion of L4-L5 in Feb of 2023. My surgery was a success so I am thankful for this, but patient care and communication was terrible. I had no idea what to expect regarding the process, recovery, range of motion or pain. After the surgery I was left in recovery for 4 hours waiting to a room. When I got to the room, the floor was sticky and trash was left under the bed. After numerous request for housekeeping it was a full day before the floor was mopped. Upon discharge I took the meds as prescribed and was then accused of using to many because I ran out. The nurse left me without an alternative for medication. Dr. Arnautovic performed my surgery and I am thankful, but his nurse and support staff make the overall experience very stressful and I strongly suggest you seek an alternative source for treatment. read more

They are horrible from the front desk to collect copays to the actual nurse practitioners and Drs. some of there surgeons are good but the others do NOT waste your time. If you don't do exactly what they want you to do they quit seeing you and the office and insurance dept try to rip you off. What a waste read more

Had an appointment at 3:30 at 5:30 I finally decided to leave because I was still in the waiting room. I had not been seen or even acknowledged that they were running late and I Have an hour drive to get home. But they took my $50 within 15 minutes of my being there!!! read more

Well run machine! Very pleased with the entire process. Surgery and nerve blocks have gone well. I would recommend Semmes Murphy.

Employees in the foundation coerced patients into being in long term (10 years or more) with no compensation. This is an IRB violation. Also, employees commented they were asked to use their personal laptops (not provided with any by the foundation) for patient information. Very unprofessional. The individual study coordinator, Jodi was nice, this seemed to be decisions above her pay grade. She apologized. read more

Horrible experience don't waste your time here! Rude and don't get back to you. Staff definitely needs to be trained on how to treat patients as well as the doctor. read more

Dr. John Brophy of Semmes Murphey is by far theeeeeee WORST THERE IS OUT THERE!!! He TOTALLY dismissed my pain, after having lumbar surgery. He was a total DONKEY!!! Why did Dr. Lovell have to retire, and leave the world with this incompetent fluke of a doctor...LORD I need another doctor! *WARNING DO NOT SEE DR. JOHN BROPHY @ SEMMES MURPHY WARNING* read more

The largest private neurology-neurosurgery practice on Earth, Semmes-Murphey absolutely rocks. Kevin Foley, MD, fixed a cord injury I had eight years ago, and Ben in PT worked magic on a lower back issue recently. No one really wants to have a reason to see a neuro practice. If you have to, they don't come any better anywhere. read more

Waited 2.5 hours to see someone. It took them over an hour to get medical records from Methodist. Dr could barely speak English. There's got to be better options. Annnnd, when you go to checkout there's one person helping multiple people. Added another 30-45 mins to our 3.5 hr journey read more

Today I saw Dr Feiyu Chen after waiting 2 months for an appointment. He spent a total of 4 minutes in the exam room with me. I had a host of motor and non-motor neurological symptoms of Parkinson's Disease. He barely listened to my concerns, told me I didn't have Parkinson's and that I needed to see a psychiatrist. He then left the room. He didn't discuss any of my symptoms/concerns or ask me if I had any questions. He was just plain rude! I am a retired nurse practitioner so I know what should have happened. read more

Three days after surgery my wife is in enormous pain. I talked to the nurse the day after surgery and I was told the pain was to be expected since it was not 24 hours since surgery. Two days later my wife is still in pain and can't get any refills on her pain meds because of some legal jargon. Nurse julie seems combative and not much help over the phone. I would not recommend this office to anyone in my life time. The nurse was very uniformed on when she spoke with me. There is no way 3 days after a Disectomy, that my wife should be back to pre operation mobility. No pain meds will be prescribed over the weekend and sitting in a Emergency room chair will definitely be torture to my wife. Run from this place don't choose them for anything. bad place read more

I was referred to Dr. Cardenas after experiencing a year of shoulder pain and recent pains in my neck by my primary care physician. My primary care physician had ordered a MRI to be done at the hospital which showed a herniated disk touching my spine and moderate spinal canal stenosis. I was very nervous being referred to a neurosurgeon, but Dr. Cardenas eased my worries, due to his professionalism and knowledge of spine issues. He recommended that I have ACDF surgery two weeks after my initial visit. I really was happy that my pain was taken seriously and everything far as pre-surgery prep was done my first visit. Many test were performed, and before I left I found out the numbness in my ring and pinky finger was caused by a compressed nerve in my elbow. I've previously had a tingling sensation in my elbow, but I thought it was from me leaning on it. So...SPINE AND ELBOW SURGERY two weeks later. Dr. Cardenas staff was extremely helpful. Nurse Bonnie addressed all of my concerns leading up to surgery. I looked up YouTube videos of the procedures that would be performed on me. I had a million questions, and nurse Bonnie replied to me immediately through the Semmes Murphey portal, which I received a login my first visit. She also called me a couple of times as well. Days before surgery I couldn't take certain medications, and those reminders were given verbally and by handouts. I wasn't nervous at all until day of surgery.....talk about butterflies. We arrived about 6:30 a.m. at Semmes Murphy. The surgery facility is on the second floor and there's a waiting room for family/friends to wait in. It didn't take long at all for me to be called to the back. I was prepped for surgery as soon as I went back to my room. The nurse started an IV..while different people from the surgery team introduced themselves. I was terrified lol. I don't know if it was the medicine in the IV or nerves but I was freezing. Hospital staff brought in multiple warm blankets, but I was still freezing. I can remember telling them that I wasn't ready to be put to sleep. I guess they saw I was very nervous and the anesthesiologist came in so I knew it was about that time. She put medicine in my IV and a couple of other nurses came to transfer me to a different bed to wheel me out. Last thing I remember was one of the nurses asking me if I like to travel and I said yes I love traveling....and then lights out for about 4 hours for me. It only seemed like minutes when I woke up with a neck brace on and staples in my elbow with an arm sling. The staff definitely took very good care of me and I appreciate all the support they have provided. read more

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I could not believe that the Doctors assistant was all I seen after many visits. He was insistent about having lower back pain when I repeatedly said it was upper back. When he finally had a am MRI done we agreed it would be the upper back. But no he did the lower. So I have taken my business to another place. I could not be any less satisfied. Now I have to pay for another MRI. I called to complain and they do not return your call. I'm sure I will find better care than Semmes Murphey read more

I have been dealing with a back injury since April of 2016. I have yet to see a single doctor who examined my back. This in particular is about Dr Brophy of Semmes- Murphey. I went to him first on December 2nd, 2016. I gave him a MRI disc for my back injury, which he then ignored. My chart, prepared by Brophy and on record at Semmes-Murphey, states he diagnosed my back injury as Cervical Myofascial Pain Syndrome. Despite my injury being a back injury, he managed to ignore the back entirely and focus on the neck. The MRI report, which I obtained a copy of, states that there are two bulging discs in the T5-6 and T6-7 area, with a paracentral extrusion on the T7-8 vertebrae, resulting in a leftward displacement of the spinal cord. This has more in common with Spinal Stenosis, but as Brophy has made clear, he will not examine nor treat my injury regardless. Initially, he refused to even accept that I had a back injury. As he had decided to ignore the back injury, he sent me to work hardening, which at best caused further harm. In addition, he intentionally gave conflicting work duty orders. He ordered me to "Continue Current Duty" one one line, and ordered me back to work on another. As I only noticed the former, I now have no job thanks to Brophy's efforts. During the Dec 30th appointment, he repeatedly denied that he would provide any treatment, insisting that as the neck MRI showed no injury, there was no injury. He also harassed me for trying to not further injure my back, as he desired. He also lied and claimed that he did not diagnose my injury as a cervical injury, however I have the original chart from the Semmes-Murphey website, which proves he only diagnosed the injury as cervical myofascial pain initially. As he's already altered the chart, I can only assume he's modified every record at Semmes-Murphey as well, in an effort to conceal his actions. http://i36.photobucket.com/albums/e45/azraelck/chartoriginal.jpg - The original chart, as prepared by Dr John D Brophy and on record at Semmes Murphey. http://i36.photobucket.com/albums/e45/azraelck/MRIReport.jpg - The Thoracic MRI, showing the radiologist's report that my spinal cord has been displaced leftward by a paracentral extrusion of the T7-8 vertebrae. Note that according to Dr Brophy, vertebrae are part of the muscular system, and the spinal cord is not part of the nervous system. When confronted he refused to address the injury at all. He, in fact, at one point started laughing at me in mocking derision. He also stated that there was no injury to the nervous system. So according to Dr Brophy, the spinal cord is not part of the nervous system. After confronting him about his misdiagnoses, he went and altered my medical records, adding a quick thoracic myofascial pain syndrome diagnoses to the chart. The updated chart still shows the dates however, proving he only added that diagnoses after I confronted him, and it still ignores the displaced spinal cord which is the cause of my pain. At best, Brophy systematically disregards his patients' injuries entirely, perhaps feeling that as many workman's compensation cases involve the poor, they have no ability to hold him accountable. He seems to derive great pleasure in harming his patients, and has gone out of his way to do so. Because of his intentional efforts to prevent me from receiving treatment for my back injury, I now have no job, and have no ability to work as I once did. He actively has conspired to harm me, and has done so very well. And he did nothing but laugh about the matter. He has also falsely stated that I have been uncooperative in treatment. I followed every order I was given, no matter how wrongly it was given. I was early to every appointment. An internet search shows that his only diagnoses is myofascial pain. Irrespective of what the injury is, or what MRIs, CT scans, or Xrays show, he will always claim it is myofascial pain syndrome. He also will demand patients cause further damage to their injuries, just for his own sick and twisted amusement. He has a noted history of complaints, especially of worker's compensation cases, of ignoring injuries entirely based on what the case worker and insurance adjuster ordered him to do. Others have noted that their medical records were falsified by him in an attempt to conceal his misbehavior. I have, with only a few minutes of searching, found 4 malpractice lawsuits against him, with more likely having been sealed under court order. These can be easily searched at https://www.juralindex.com/. Likewise, you can find similar complaints of medical fraud and malpractice against him at www.healthgrades.com and likely other doctor review sites as well. If this is the kind of behaviour that Semmes-Murphey condones and supports, then they should be shut down. Dr Brophy is nothing less than a criminal sociopath, and Semmes Murphey enables and protects him. read more

The staff was friendly and efficient, and the wait time, minimal. Dr Carro was thorough, with a terrific bedside manner.

I met Dr. Fountain for the first time on Monday. He will be doing a microdiskectomy on me next week. The entire experience at Semmes Murphey was excellent. Their attitude toward patients was professional, courteous and kind. They recognized that I was experiencing pain and they didn't make me stand a long time waiting to be seen. Both Dr. Fountain and his nurse answered all the questions I had, in a very clear manner. They talked WITH me, not at me. I left feeling a high level of confidence in this young surgeon and the staff. read more

Now tell my why if there is complaint after complaint of waiting time, that you dont do something to fix the problem. Literally been here 2 hours and still nothing. How aweful to wait that long in pain and staff has overall been rude. No smiles, no how are you doing, after being here this long you would think they would at least be friendly. read more

My husband was referred to this clinic for lower back issues front desk was very nice and polite but the doctor he saw Dr.Arnautovic was very unprofessional rude didn't explain good then had a attitude after we asked questions will never go back to this place again act like he didn' t want to be there. read more

Doctors did a good job. Book keeping and office management etc stinks. Very difficult to speak to someone without getting a call back...sometimes!. ...We followed the usual routine of a scan every month or so from surgery, burrow drill. After checking in and paying our co- pay of $40 we were told about 3 or so hours later that the scan machine was broken and we would have to be rescheduled. I asked about the co pay which I had made and she assured me that I would be given credit for the payment. I kept getting billed and was finally able to speak to someone in book keeping. I explained the whole situation and pointed out that I had not received credit for the co-pay. She could see the point of contention and said some lady? in book keeping would get back with me but she was very busy and it would be two weeks or so before I would get a call back...Kept getting the monthly bills. Last week I received a bill from a collection agency. Needless to say I was more than upset. Called today and after a lengthy wait received a call back and was assured that I was given credit for the co-pay on my next visit. Don't think anyone could see a doc or receive a procedure without making a co pay first. I mention that I had commented at the time of the first payment that I was concerned about getting credit for the co pay when the visit was cancelled after about -4 hour wait in the office. Lady in book keeping assured me that I had been given credit. I assured her that no way did I receive credit for the previous $40 copay. I gave up and paid the $40 again and closed my account with Semmes-Murphy. I WILL NEVER USE THEM AGAIN! THEY SEEM TO BE OVERLY CONCERNED ABOUT THE MONEY. I would think that they would give consideration to the patient who wasted most of the day waiting for an appointment that was cancelled because of faulty equipment. Oh well, equip broke but they still got paid... I read the responses from the reviews and the canned answers makes you want to vomit. read more

If I could rate this clinic a zero I would. No bedside manner exhibited by their physicians. Will not discuss procedures or keep patients informed of their health. Misdiagnosed a family member telling her she had a rare brain disease. When she tried to explain her symptoms were worsening every day and it was to rapid for this disease she was told by the doctor that he had other patients and did not have time to listen to her life story. He had never seen her before. Never ran any tests. Just read a chart. She had a brain tumor and died within the next month. read more

I will agree with my husband that they deserve a thousand stars for what they helped us through. Almost 10 months ago, my husband was diagnosed with a brain tumor. Dr. Sorensen performed his 6+ hour surgery. Dr. Sorensen was kind, encouraging and best of all willing to answer my questions in full detail. No beating around the bush here. He listed all of the potential worst-case scenarios but then said, "I think he will only lose half his sense of smell." He was so right. Dr. Sorensen made sure to call me immediately following the surgery with the great news. He and the staff have been great on the follow-up visits and the 3 month MRI. They are listed as some of the best neurosurgeons in the South for a reason. read more

I was originally referred to this clinic from the Baptist emergency room because I was suffering from severe pain, pins and needles and numbness in my right arm and hand. I first saw a doctor who referred me for a nerve block. She refused to prescribe anything for pain. I was assured that I would be given a sedative and would not feel what was going on for the nerve block. On the day of the procedure the Dr who performed came to speak to me and I asked what I would be given for pain. He said nothing. I told him I had other similar procedures when I lived in NY and was given Demerol and Valium. He very rudely replied I should go back to NY. I believe he went out of his way to cause maximum pain. When I returned for follow up with the original Dr I told her I received no relief from the nerve block. She then referred me to a surgeon within in the practice. He and his nurse were nice enough at the first visit and we scheduled the surgery. I had a 3 level cervical ACDF surgery. When I woke up from surgery I was in much pain but my right arm felt much better. I had made it clear to the nurse at Semmes I had nobody to take care of me when I got home. Should have been discharged to a rehab facility. On my third day they cut off all pain meds and just sent me home with a one week supply of pain meds wearing a huge hard neck brace. When I got home my right arm was fine but my left arm was now hurting badly. The pain was unbearable and I also was unable to drive myself anywhere. On my follow up visit they were yelling at me about not going to physical therapy. I asked how do I get to physical therapy when I can't drive and have nobody to take me. They refused to refill my pain meds, the nurse said she would have to look up physical therapists that had night or Saturday hours. She of course never got back to me. They just dismissed me. I was in tears. I am a 67 year old woman who had just recovered from cancer and chemo when this all occurred they have no compassion. I worked in hospitals for most of my working career in NY and know many people in the medical field, they all said I should have been on adequate pain control for four weeks and discharged into a rehab facility. Please stay away from this place if you are in serious pain and alone! read more