This review is from a while back (forgot to post)…read more The address 1609 Rt 38 westbound. Not the advertised address of 1409. This business is not identified as a U-Haul on the exterior of the building, but they are associated with U-Haul's website. Very difficult to find, just remember it is across the road from Miller Dodge. The place is a auto shop with a U-Haul truck store. It is not clean and it's very unorganized. But the gentleman was nice at the counter. Their truck inventory is very limited. It was fine for me since I was doing a local move. So, if you're looking for a complete UH location, travel down Rt 38 to the location in Mt Laurel.

Great service! I was greeted once walking in and they explained the process with lots of detail…read more They also answered all my questions about returning the truck at the end of my trip. The truck itself was very clean.

He's fine people will help you secure a truck for your needs and help us when our trucks are not…read moreworking and they support our fleet so that we may continue to do business and we appreciate their partnership and there find a way that they assist us to be supported

Have rented from Penske, Burlington NJ twice now and the service and attention from employees have…read morebeen wonderful. They not only gave me a great rate, but worked w. me on the return. I really appreciate the flexibility.

Stay away from this company. The will rip you off anyway they can. They will rent you broken…read moreequipment and over charge you

First I will start off and say I did not look at Yelp for store hours - but I had done business…read morebefore there - but as we pulled up to the business a group of people came out - thinking it was the maintenance people calling it a day, nope it was everybody - they continued to walk by our vehicle and not say anything to us. They went to their vehicles and got in and started to close they gates (I had already gotten out of the vehicle and then saw the adjusted hours) (i have NO PROBLEMS with the adjusted hours). As we left, I said thanks for the customer service by walking by and not letting us know. YOU SAW US DRIVE UP AND SAID NOTHING - GREAT CUSTOMER SERVICE - NOT

I rented a beat up 17' truck from them last week. The steering wheel had to be turned 45 degrees to…read morego straight and i was given LESS than 1/4 tank of gas. I started it up the following morning to back it into place to load up. After loading i had to drop off furniture at my parents house. When we tried to leave to drop off the rest of the furniture at my storage unit the truck would not start and needed to be jumped. Once completed at the storage unit we had to jump it again. I called and asked if i could bring it back instead of putting the $10 worth of gas needed so as not to risk jumping it, they replied sure. Once back at uhaul they said i had to top it off or pay $55. I then filed a complaint with uhaul corporate. I never got a response from uhaul Burlington in reference to the complaint (they have 3 business days to reply). I called uhaul corporate to ask why i never got a call back from Burlington and was told that the Burlington location stated they spoke to me and that it was my fault the battery kept dying. Paul Kelly (856) 534-9872 is the regional CS rep that would not get back to me also.

I don't know why I didn't write a review sooner but I just thought of it now. Anyway today is my…read morethird time renting from this Uhaul and I love them... The process is really fast, especially when you reserve online and do the speedy check-out. I don't know the guy's name that I usually have so I can't give credit to where its due, but anyway, they good people and a good business to use when needing a Uhaul truck or van. I do love the day rate, just wish the mileage rate was just alittle bit lower, but its cool.

Dibella and sons came out to Northern Liberties to plow our complex during the storm on 1/25-1/26…read more The gentlemen who came out did a difficult job very well and were kind and professional even after several days of constant plowing commitments. Thanks gents for a difficult job done well.

Had snow removed from sidewalk & around the car, The guys did a great job. Little bit of…read moremisunderstanding, but straightened it out. Will recommend to family & friends.

WORST CUSTOMER SERVICE BY THE WOMAN WHO WORKED ON SUNDAY June 18, 2023. No personality but that's…read morenot the part that is so awful. While waiting in line for a while to purchase some moving supplies, this lady never once made eye contact with us, no mention of " I'll be right with you." We had no problem waiting. When it was finally our turn, there was no mention of "Thank you for waiting." She began to ring up our items and was counting something and I attempted to assist, and was told that's not what I'm doing. Then my husband pointed out the bar code was on the bottom and her response was that's not what I'm looking for. At that point, I decided to walk out of the building because I did not want to say anything to her about her attitude. We were at the same site two weeks ago and my husband had been asking questions about the U-Haul we were renting later in the month and every response from this woman was rude. On that occasion, I asked a question about supplies while she was looking up our rental and her response to me was I can't answer that right now I'm looking something up. So at the site today, as she rung up our items, and I was outside talking to another staff member about her customer service behavior, which I should mention he agreed with me, she walked out of the front door yelling, "Did I have something I wanted to say to her?" I said yes I did, that I thought her customer service was the worst I ever encountered. I mentioned no acknowledgment of us waiting in line. Her response was "I was waiting on another customer and didn't wanna be rude." I told her that's not what I was talking about, we had no problem waiting our turn and that if she wanted to know my thoughts she could read them on Yelp later. She began mumbling something and used the word privileged. I'm not exactly sure what she meant by that but her behavior is incredibly inappropriate. I hope the Mount Laurel U-Haul site has cameras outside and that upper management reviews them. This woman should not be in a customer service position.

The woman tells you on the phone it's $19.99 to rent the truck. What she doesn't tell you it's also…read more$1 per mile plus gas. I was driving about 40 miles. I told her it's not $19,99 to rent the van. Oh yes it is. Very rude. I'm not going back here.

Hired them to help unload a truck and they no showed, hung up on me, and were completely…read moreunprofessional. They had previously confirmed that everything was good to go up till today when they completely just did not respond.

From the owner: Pluto Movers is a moving service based out of the Philadelphia region. Pluto Movers provide service…read morewithin the Tri-State Area (Pennsylvania, Delaware, New Jersey (60 miles from the city of Philadelphia) Pluto Movers come prepared. We will bring dollies, blankets and plastic wrap so that your furniture is well protected. ​