My father was placed in this facility in January. Removing a parent from their home and placing…read morethem in someone else's hands is a difficult, guilt-ridden decision. Raj, the owner-operator, made the process a comfort. We knew he would get the highest quality care and we have not been disappointed. She ensures that all of her residents have care-plans tailored to their specific needs whether social, pharmaceutical, or nourishing. She makes sure the family has the emotional support related to having a loved one out of the home. I could not more highly recommend her, her staff, or her facility.

From the owner: Home away from Home Providing independence, and dignified…read moreCompassionate Care

Went in for a "TOUR" , How sad : ( Employees eat off the carts as they are serving food to the…read morepeople who go there. , Heard an employee in a cowboy hat -yell at a woman to get out of the bath room - A obviously mentally I'll man was throwing his head on the tables and nobody looked twice to help him. I couldn't stay and watch anymore.

From the owner: Heritage ADHC offers compassionate, dignified care for seniors, adults with mental and physical…read moredisabilities and other individuals needing regular care.

READ ALL THE REVIEWS before selecting another agency. You'd…read morebe better off with a high school or college student who babysits. After an emergency room scare, the family decided that my Aunt (with signs of dementia) would need assistance to be able to stay in her home, rather than an assisted facility as the nearest relative lives 3 hours away. At first she agreed and assisted us in starting the paperwork for a local "Senior Home", and we hired Senior helpers for the time until an apartment was available. Only caring for her the first month, Alice was wonderful. She helped her with household tasks, cooked her meals, helped her with hygiene and reminded her whenever a med was due. * The evening & weekend help, was less than helpful, if they even showed up at all. Mostly no-shows with-out replacements found, and one individual that I can't name or describe without profanity and violating TOS. Steadily improving health while I was driving down every week for the 1st month or so, RAPID decline AS SOON AS I stopped driving down.(AKA as soon as they weren't being watched) * Adult protective services was mentioned MANY times in various phone calls, and eventually a case was filed against ME (I was informed at the hospital at her time of passing that her Dr had cancelled the case against me a few days earlier? What case? filed by whom?) * They had stopped asking/offering her her meds, and even placed the Med reminder and the meds out of sight in the garage and in un-used drawers. * They assisted a woman with dementia to make changes to her banking and investments so that her family could no longer monitor and protect her interests. * Still Missing : a significant amount of money and A laptop computer At time of hiring Sr helpers, her Dr had predicted 2-6 years if she ate right and took her meds.... and under their care she lasted less than 3 months. (ER stated severe dehydration and Malnutrition on top of her other ailments)

Several months ago we hired Senior Helpers to provide round the clock care for our mother before…read moreand after her hospital stay for a total of about three weeks. We live 300 miles away. I am doing this review more as a public announcement to alert families of the pitfalls when seeking out senior care for their loved ones whether from Senior Helpers or any other agency. A couple days after my mother returned home from the hospital she discovered that all her jewelry was missing. The jewelry was valued at about $40,000. It was every piece of jewelry that had been given to her by her late husband during their 60 plus years of marriage, including her wedding ring. The jewelry was stored out of sight in drawers. We were relieved to learn that Senior Helpers was bonded for this type of thing. Well, after a couple of months providing testimony, an inventory list and receipts (my mom had 1/3 of the original receipts) they denied our claim. Actually they never sent us a denial letter. I phoned and was told it was unlikely anything would come of our claim because we did not know exactly which one of the girls had stolen the jewelry. We had also made a police report. The police never followed up with us after repeated phone calls to them. I was told by a detective they also needed to know exactly which girl had taken the jewelry. A few of the girls that cared for my mother were very nice and we repeatedly asked that only they come to my mothers home. But, understandably, these girls were in demand so at least 10 different girls came to care for my mother during the few weeks, including a girl that was on her cell phone speaking to her boyfriend in jail for much of each day. I asked the manager on a few occasions if the owner of Senior Helpers knew about the missing jewelry. I was surprised the owner never phoned me. I learned that the owner lives in Arizona and she only contacted me when I mentioned to the manager that Fox News had contacted us for an interview. The owner promptly called me to request that we not do an interview as it could destroy her business. During that conversation she offered to have all the girls polygraphed at her expense and said she had some ideas on how to recover the jewelry. Recovering the jewelry seemed far fetched but I wasn't going to argue with her. I hoped she knew something we didn't. We declined the interview with Fox but the polygraphs were never done. I never heard from the owner again. They happily took our $10,000. There was no offer of a credit. The moral of the story here is that you must lock up all valuables before having caregivers in the home. It doesn't matter that the agencies do background checks on their employees and that they are bonded. Also cameras should be installed throughout the home. Lastly I learned that staff members were negotiating to provide work for my 86 year old mother. My mom phoned me about potential car repair work and solar installation that would be done by family members of Senior Helpers staff. The office staff at Senior Helpers were mostly professional and friendly but I think this situation was not handled well by the owner. I assume that this situation could have also happened with any other senior care company but I would hope they would have handled the situation better.

This agency is the "worst." We had an appointment originally back in December 28, 2022. Bethany,…read morethe coordinator said because of the Holiday's naturally a CNA wouldn't start until the first of the year. It is now January 13, 2023. I had to call them this week because I hadn't heard anything from Bethany. Guess what her excuse was? She had the wrong number! Did she try calling the alternate phone number? The only communication I received after our December 28 meeting with Bethany was a "text" on January 10 saying she hasn't called because she had the "wrong number" was too busy assisting other "seniors" and our CNA was "sick." That's it. I can clearly see why they have a "3 Star" average. Excuse, after excuse after excuse.

We have had home care aides through our nationally known long-term care insurance, for several…read moreyears. With our authorization, payments were made directly to the care agency, so we did not have to deal with anything except establishing our eligibility for services under the policy. We recently moved to Monterey and contacted Central Coast Senior Services. We were told that they did not deal with long term care insurance companies, even MetLife or CalPERS. We would have to pay them for services each month and then we were responsible for getting reimbursed by our long-term care insurance. This means we would have to send care notes, invoices and other documentation each month to the insurance company. Whatever the quality of service Central Coast provides, and it may well be good, but potential customers should be aware of this unusual part of their services and the additional work it entails.

5 Plus Stars…read more Everlite Care are the best caregivers in Fresno County. I appreciate the whole team. From management who walked us through intake forms and listened to our needs. They explained the process and matched us up with the perfect caregiver-Barbara. They even drop by for routine check-ins to make sure we are happy and our needs are still being met. As for our caregiver Barbara, I dont think I have enough words to express my gratitude. She is thoughtful, caring, reliable, dependable, and a real self-starter. Hands down the best caregiver EVER.

They are very nice and kind and they care about their clients. They are working together to make…read moresure that everyone gets covered, I recommend anyone if they're looking for work.

What business fails to refund a deposit when services are no longer needed? This one apparently…read more Edit: Leaving a one star got someone's attention very quickly. It's a shame that no one cared to take care of us until we went online with our experience.

I cannot say enough great things about Angelicare! I was referred to them while my Mother was…read morecurrently in the hospital and they were able to meet with me in person and set up a caregiver the same day! We had someone in house the very next day, and she was absolutely wonderful. She took exceptional care of my Mother and made sure she felt very comfortable throughout the process. Allie and Chris are very flexible and work with you to ensure your needs are met. They made things so much easier for us, and I felt better knowing I had them in place when it came time to leave my Mom and head home (3,000 miles away). It gave me piece of mind knowing I had such a great group of people looking in on my Mom and helping to ensure she was safe in her recovery. I HIGHLY recommend this team - you will not be sorry!

LLC Home Care is amazing! They go above and beyond to make sure their clients are safe and well…read moretaken care of and that they feel comfortable with their care. Staff and Caregivers are well and responsible with their job great attitude and great service.

Unfortunately, the care provided was not what our family was promised. My family member has early…read morestage Dementia which was supposed to be a diagnosis that LLC has sufficient experience with which is stated on their website. I visit my family member 2 times/week in her home. She has shared her stories to me about the care that has been given to her by the caregivers and how they treat her. She doesn't feel as if they are fairly trained enough to help her with what we paid for. I will be removing my family member moving forward in the weeks to come to private home care.