Dan and Becky recently helped me pack up my mom from a huge house into a 2 bedroom. It was amazing…read moreall that they got to fit inside and how beautiful it all looked when they were done. Ir looked like a model home! I recommend them 100%!

Dan and Becky and their crew did a fabulous job with our recent move. They were caring and…read morewonderful people that took excellent care of our things. They made the move so great that we didn't have to do a thing when we walked into our new apartment it was decorated and everything put away it was such a blessing. We couldn't have made this move without them. I am 75 and my husband is 77. There is no way we could have done it. We were in a hurry to move and they accommodated us in our timeframe! Kudos, Kudos to their promptness.

If I could give this a zero rating I would. This is an LTC and they keep tacking on costs for…read moreservices not rendered and then want to charge you again for a service you are already paying for but did not receive. My family member had a colostomy bag that was never changed. I found four months worth of supplies after my mother left. She also sat in dirty diapers. This very young arrogant and aggressive woman stated that my family member was independent, yet they were charging for advanced care. If she were independent, she would be at home. Because they didn't assist in changing her diaper, she kept getting Urinary tract infections and they wanted to send this member out to a psych ward to "adjust meds" instead of sending her urine to a lab. Even though her Advanced Directive was in place, they wanted to charge her more money by suggesting she see other physicians. I had to put a stop to that. We took our relative out and was told we needed to clear items in two days or we would be charged another month. Cost at time of leaving was $6000/month and all clothes were stolen on more than one occasion. Totally not worth the overly paid babysitting. No care was truly given to our family member All I can say is run.

I toured this place with my sister and the sales director was very nice and answered all our…read morequestions. The room she showed us could use a little update but overall it was a nice community. The sales director interduce us to all of the staff members as we walked by and she knew all of the residents names which we thought was great. The place was clean and welcoming. We will definitely keep Creekside on our list for when we are ready to move mom.

Unfortunately, things aren't always what they seem. I was…read moreheartbroken when my grandfather was kicked out after three days because he was a persistent whistler. I was under the understanding that staff was able to deal with aspects of dementia, but not this one. His whistling upset other residents, resulting in them (residents) threatening him with violence. Naturally, he was defensive when he was threatened. They sent him to a mental health facility, and as the new facility informed me (he was no longer welcome back at Creekside, per a staff member). I assumed he was done but was assured by management that they would evaluate him after two weeks at the mental health facility, where he strangely had no issues. I should have pulled him out then, but I wanted him to have a nice room at a clean facility. Ultimately he was determined not to qualify to return to the regular or memory care section. So I paid a $1500 entry fee for three days of service and then for an additional two weeks at a place he would never be allowed back at. Fortunately, the assisted living facility he is at now has been going great, and they tell me he is very getting along with everyone, is helpful, and rarely ever whistles. I don't know the difference, but I am undoubtedly upset with how he was treated at CreekSide. It is very disappointing because the place is beautiful, but it seems like they may lack care skills for those with Dementia or Alzheimers.

This is a wonderful community that loves on my mom, as if she is their mom. I highly recommend…read moreAbe's Garden after visiting multiple places and my my mom now being here for almost three years. There is good communication from the team of caregivers, lots of engagement opportunities and most of all love and laughter!

Abe's Garden is such an amazing community and offers something for everyone! The staff is so…read morecaring and are angels to those who attend the programs and live in the community. It is such a thoughtful place for those with dementia. They really are a saving grace and provide all kinds of support for families and caregivers. I'm not sure what I would've done without them!

Memory care was a total nightmare for our loved one and our family. If your loved one has…read moredifficulty communicating, do not trust them to be cared for at Harmony. Cleanliness and proper administering of medications was an ongoing problem. Shortly after moving in, most of her clothes were lost when laundered and replaced with clothes that were not hers and that did not fit her. Most of the memory care aids and nurses were really kind, but tended to be over-extended due to being short-staffed while Harmony kept adding evermore residents. When the hospital called Adult Protective Services and the police, a police detective asked Harmony for surveillance footage of the halls. The police detective was told that there are no operating surveillance cameras in the halls. So should there be any cause to pinpoint dates and times that an individual was in the room with your loved one, there is no surveillance record to show that. We moved our loved one to a different facility but she still exhibits the symptoms of PTSD from the time she spent at Harmony. Total nightmare.

If you truly care for your loved one, do not place them at Harmony Mt Juliet. My aged mother's…read moreexperience here was tragic. Although in memory care, she was still lucid much of the time & in good health. In less than one year at Harmon, she was medically diagnosed as malnourished (by an outside physician) hospitalized & provided IV nourishment. This facility is often short staffed on the evening shift & unable to provide services to residents. What I am saying is not changing one's bedding & having them sleep in urine soaked sheets & night clothes is not what I expected when placing my loved one in their care. Look elsewhere.

I have to say, I have seen a lot of poor service in my day.But this company takes the cake when it…read morecomes to poor customer service. The doctor sends a order to this place for a durable medical device. One week later I call because I hear nothing. I get told there must be some mistake with what they put together because cost were high they would send it back to another department and have them redo it. They will call me back Monday. Two weeks go buy and I don't hear anything and I call. They still have no clue and say insurance is out of network. Which means nothing to me because I'm paying out of pocket anyway. So I call my insurance company who I turns calls Brenda back at this place while I'm on hold. She tells my insurance company she will get order through and call me. Well three things 1. She never called me 2. Sent my order back to my doctor 3. Tells my doctor some crazy story about insurance giving the run around. But little did she know I was on the phone when insurance called her. I purchase my equipment on line with a different company that wanted my money and business. And guess what they were out of network to and it all went through fine. I'd stay away from this company unless you just can't find anything else. There are companies that love money and insurance. That give you good customer service. But this surely isn't one. The google review tell the same story I have so I'm not alone in my thoughts. To the response below. I sent an email