Assisted Family Care has just begun providing ECF services to non-veteran clients. My 19 YO child…read morewith intellectual impairment, severe autism, and extreme anxiety was a client of theirs for roughly 5 weeks. During our time with them, it was a constant struggle and I now feel that they were poorly equipped to take on ECF services. The director, Tyson, never provided clear guidelines for how to work with them and HE dictated the days/hours for service with zero regard for what me & my child really needed. During the community integration outings with the care provider, my child was constantly harassed to "have a plan", ridiculed about the mileage and/or distance they were having to drive to take her places (to the point of tears and extreme anxiety every time they were going to be venturing out in the community). There was little to no assistance with activity planning, the care provider was short tempered and even yelled at my child on multiple occasions, they would pick her up late and drop her off early resulting in loss of CIS hours. When I spoke to the HR person (Shelley), she assured me that we would figure it out together and that she appreciated the open dialogue. One 1/2 months after starting services, she came to finally do our orientation. I expected this meeting would result in clearly defined parameters regarding mileage, distance, cost, and scheduling (having asked those questions of her previously and having stressed my child out about it during every outing) but no such information was provided. When I escalated my questions and requests for help to the director, he basically told me that I was being rude/aggressive (I most certainly was NOT) and that he was going to need to discuss with his staff whether we were a "good fit for them or not". He assured me he would get back to me before our next scheduled visit (5 days later), but he NEVER got back to us. My child sat in the window for and hour this morning waiting on the care provider to pick her up. When she never came, I reached back out to Tyson who THEN informed me via text that "we were not a good fit for them and that he would let my service coordinator know". Moral of the story, they do not know how to deal with people who are neurodivergent, they have no ability or willingness to assist with schedule/activity planning, they are poor at time management and communication, and they are adverse to questions or constructive feedback. I would NEVER recommend them to anyone seeking CIS services through ECF.

Welcome to Assisted Family Care, where you can find a trusted and professional homecare provider in…read moreMiddle Tennessee; Tennesseans serving Tennesseans. We are a family owned company, not a franchise, with the focused goal of helping those in need when they need it most. Whether you need assistance just a few hours a week, or need 24-hour care - we are here to help. So, if you want a professional company that feels more like a family, look no further; you have found just that with Assisted Family Care.

I never expected to be writing this, but after five years as a patient of this practice, I feel…read moreit's important to share my experience. I've been a parent for ten years, and for the last five of those years, we have Silver Hill Medical Clinic as our primary care office. Anyone who knows me or has followed me for a while knows that when I find a provider I love, I am incredibly loyal--and that I am also a very strong advocate for my children. I don't take speaking publicly about medical care lightly !!! We began seeing this practice at the start of COVID, and Dr. Sandy became my trusted primary care provider. She walked with me through two second-trimester pregnancy losses, the mental health crisis that followed, and many deeply vulnerable seasons. Over those five years, this office has seen all four of my children, including multiple visits when they were infants and toddlers. I always felt heard, remembered, and genuinely cared for by Dr. Sandy herself. Unfortunately, a recent experience with the office staff completely shattered the trust I had in this practice. When I called seeking care for my 10-month-old--who they had turned down earlier that day when my husband brought her in. (But she had been seen at this office just weeks prior). I was told they "do not see children under two" and that this has always been their policy. This policy has never once been communicated to me in five years of care, despite clear medical record proof (posted public and pinned on my personal page) that they have repeatedly seen my babies and young children. When I expressed my confusion and frustration, I was repeatedly told they had "made an exception" at her recent visit, even though this was never mentioned at the time. The staff showed no empathy, insisted the policy had always existed despite the documentation, and ultimately hung up on me. If this truly is their policy, I can respect that--but being turned away without warning, CONTRAINDICATED BY YEARS OF RECORDS, and treated with such dismissal was incredibly upsetting. What has been most painful is the complete lack of follow-up. After years of loyalty and deeply personal care, Dr. Sandy did not call, did not message me directly, and made no attempt to address what happened outside of the message you see below. I waited through the holidays, hoping to hear something. I never did. Even a brief portal message was unsigned and impersonal. Losing a provider I once loved and trusted is devastating. We will not be returning to this practice, and I can no longer recommend it--especially to families with young children. I'm sharing this with documentation so others can make informed decisions about their care.

Wonderful Dr Office!!! They take real good care of you!! Last minute pop in, or scheduled…read moreappointment. They will treat you just the same! Love this place!

I have been going here now for 4 months. Since we first moved here in April 2012. I see Dr. Eller…read morehere, and I couldn't be happier. He is kind, very understanding, patient, well educated and takes his time with you, listening to all your issues & concerns. I am very lucky to have found him! I think out of ALL the family doctors I have seen in my adult life, he has by far been the best. The staff is kind and really take care of you. Every time I ever called to address a medication concern or refill they get right on it! They are efficient and really provide amazing service!!! The nurses are sweet :) Oh, and when taking blood, they rock! Never hurts...they have magic needles I think. lol! They have a great team here!!! Again, very happy here!!!

WOW! From Danielle's huge smile at the front desk, to Shannon to took my vitals and then Dr Eller's…read moreN.P Krista I was just blown away by the abundantly friendly ladies who make this huge place operate not only smoothly, but heck, I was seen EARLY!!! Never seen any office run ahead, much less one of this size!!! I was beyond comfortable, feeling like they had all known me for years even though I was a first time patient. Pricing was very reasonable, and they seem to make follow ups or a change to an RX as easy as a phone call.

Great therapist and front desk staff. I would recommend to…read moreanyone! Helped with my tennis elbow pain from years of multiple sports and lifting.

PacificPro PT and Dr. Mason have helped me regain my mobility and leg strength. Somehow I managed…read moreto tear the meniscus in both knees, which left me having to hold on to walls or counters to walk around my house and eventually using a cane. After being treated at PacificPro I have regained strength and muscle in both legs and rarely need the cane. I feel confident and strong again. Dr Mason is so knowledgeable, encouraging and tough!! Ohh it hurts so good!! Naomi, the front desk manager, is friendly and accommodating with my schedule. She always greets me with a smile. I definitely recommend PacificPro

The staff at PATHPOINT are so compassionate and caring about their patients. They have always shown…read moreme support and they always go over and above to help their patients with any issues they may be having. I love this place!

Best care I've had in my adult life. Amazing Dr Schanel,…read morealthough all of the doctors I've seen in-home have been fantastic. Can see notes emailed to you after appointments...test results. etc. I cannot stress enough how this type of care needs to expand out to the whole nation. This is an old solution to a new problem, in-home care. It's long overdue, and Iris is doing a fantastic job. I've had an EKG in-home, an xray in-home, physical therapy.

I hate Iris medical group because they treT every patient good that's not true they barely give me…read moremy meds and they treat me bad there non ethical and they don't help u with anything

The rehab staff And nursing staff in the skilled unit served my family with love and dedication…read more Having been in other nursing homes before, I can say they are beyond compare in this area. They made it feel like home while helping us make progress to go home. The food is good and the care wonderful

I can't say enough good things about Stones River Manor Assisted Living! My aunt was cared for by…read morean exceptional team that treats every resident like family. The community is warm, safe, and beautifully kept. There are great activities, delicious meals, and lots of personal attention. It's truly a place where residents can thrive, and families can have peace of mind.

I had a medical issue that couldn't wait for my doctor office to open on Monday so went here Sunday…read moremorning. The staff was very friendly and helpful. The wait wasn't too bad considering how busy they were. My only issue was I got their name off the Care Credit website as a provider who accepts this payment only to find when I got there that they don't accept it anymore. Not sure if it's their fault for not notifying Care Credit to remove them or if they did notify and Care Credit just hadn't removed them yet. Overall a good experience and if I need urgent care again I would probably use them again even though they aren't the closest to me. Would possibly even consider going to them for primary care if they provided it.

Terrible place, made an appt, waited for over an hour, no communication so I go out & ask, Dr is…read moredoing a procedure & that will take a lot more time so I'd be waiting even longer. Not a we're sorry we are running behind, are you able to wait, nothing. Communication keeps customers. Find another place.