Words cannot express how cherished our family experience with Visiting Angels has been. When…read moreGrandma reached the point where she was needing 24-7 care, and Mom (her caregiver) desperately needed sleep, we didn't know what to do. Acting on a recommendation, I called Visiting Angels and talked to Stacey. As a result, help came fast in the form of indeed, a visiting angel. The way they operated was Stacey and Nurse Mary visited with Mom and Grandma to assess what was needed. Night-time help was what Mom was desperate for and Stacey offered up another Stacey who was the most incredible visiting angel. Grandma loved her from the first night. They bonded immediately. We never thought Grandma would be so comfortable with a non-family member caring for her, but I could only relieve Mom so much as I work full-time. Caregiver Stacey would come on-time as scheduled, and be johnny-on-the-spot (as Grandma put it) when Grandma called out for her all night long (which was often). There were times during this period of time where I was desperately seeking advice on how to ease Grandma's suffering. I called Manager Stacey who is the world's best listener, and also talked with Nurse Mary who is full of knowledge and compassion. I'm telling you, these folks care. Fast forward to a little over a month later and Grandma is no longer with us. I was awed that Visiting Angel Stacey not only came to the Memorial Service, but brought a thoughtful gift and heartfelt card. So if you're wondering who to trust to care for someone you love, know there are indeed angels out there. Ones that will visit and care for your loved one as only you can. Yes you will pay for this. Some might say it's not cheap. I say for what they're worth we couldn't pay enough. Stacey, Mary, the other Stacey...our family thanks all of you from the bottom of our hearts!

Deceptive business practices! Promise services they don't have the staff for then charge you more…read morethan stated. My grandmother was left without a caregiver. I asked for management to call me back and haven't heard from anyone 3 days later.

I gotta say that knowing the reason behind this company, I'm grateful for it. Living about…read more2500miles away from my mom, it's helpful knowing I can trust who is there with my mom. I FaceTime with my mom, at different hours, sometimes the caregivers are there & I get to "meet" them this way. I looked thoroughly through all the paperwork & was glad to see the release for pictures to be posted on all social media & her website. My mom has taught these caregivers new skills, since they get to do activities with her. Thanks again ladies for the pictures of you guys canning, sewing & baking. I know nursing has high turnover, and am grateful for consistent caregivers.

The owner, Kimble Breazell-Clark has been meticulous to delete any negative reviews about her…read morebusiness, which can be deceiving to those who are honestly on a quest to find the best care possible for a loved one. Her business is listed as A Family Friend, LLC or A Family Friend Home Care. I strongly urge that you do your research and go with a well-established, seasoned company. ESPECIALLY, if you are out of town. Here are the reasons why you SHOULD NOT use, Kimble Breazell-Clark and her home health care agency. 1. Kimble does NOT do much paperwork with regards to completing tasks for Long Term Care Insurance if that will be your source of payment. It has been a constant headache in trying to get her to successfully complete necessary documents for paid benefits. 2. Kimble, does not fill the weekly/monthly pill boxes correctly for my mother as witnessed. In addition, medication was not distributed between the a.m. or p.m. correctly according to the bottle's instructions but rather randomly. One med that was to be given once a day was given twice. The bottle specifically said once a day. Also, she does not want to make copies or mail receipts to validate purchases made against your card on file or for her to invoice. 3. Mommy has complained that she hadn't felt well or she complained that she had ongoing eye issues. Her complaints fell on deaf ears as Kimble did not respond by always scheduling an appointment for an in-person or telemedicine visit when needed. This was a service that was supposed to be provided according to the top tier package that was chosen. 4. Also, communication tapered off to becoming almost non-existent between Kimble and myself, my mother's legal representative/advocate. 5. Kimble's business has a high turnover rate with staff. Several staff members shared how she bad-mouthed the client, client's family, and even staff members. We worked with 5+ staff members in 9 months. Consistent care from the same caregiver is essential for the client. This fact did not matter. Kimble assigned aids without matching them to clients based on personality, interests, etc. 6. No shows or staff didn't always complete their shifts (Bessie). So, beware of the possibility of abandonment of your loved one. 7. The activities that Kimble's aids did on a non-consistent basis appeared to be done for the purposes of photo opportunities for advertising your company. I had asked over and over to see the list of activities that she supposedly had for my mother to be physically engaged and mentally stimulated. Kimble was never able to produce a list. This was key to one of the reasons why the hours were increased being that Mommy has dementia and companionship that was engaging was so important. 8. The key to my mom's house according to her neighbors was left VISIBLE and easily ACCESSIBLE to strangers. This is not a safe circumstance for anyone in 2020, but especially a client who is elderly and/or sickly. 9. Although we are in a pandemic it was not clear what Kimble's protocols and procedures were in order to protect elderly clients. I never got a satisfactory answer. In one instance, an eye witness saw Kimble walk into the home and begin to fill the pill pack without washing her hands or wearing gloves putting my mom an elderly, dementia patient in harm's way in her own home. 10. Kimble posted a video on her company's Facebook page. My mother specifically shared with Kimble (in front of her neighbor as a witness) that she did not want to be used publicly in any manner for A Family Friend, LLC or A Family Friend Home Care. In addition, Kimble took a review from Facebook that I initially wrote a month after working with her company, and placed it on her company's website without my permission. This only came to my realization last week....months after I had deleted the post from Facebook due to my frustration and dissatisfaction with her service. She never asked me for my permission to use me as a marketing tool for her business. She refuses to remove it. Terrible experience!

The old addage "you get what you pay for" comes into play here. There were some aspects that were…read morefine. Terrible communication after the initial intake meeting and contract is signed. Fortunately - we did not have to use them long term. Minders left 8pm-8am shifts early according to the memory care unit.. one night no one showed at all.. we were told that night but nothing we could really do at 9:30 pm..Had one minder who was really excellent - Kathy. Alexis was good at in home care once left memory care ..those 2 are the only reason I didn't give one star.

Hired this company to look after my father and it made a huge impact on my fathers well being,…read morewhile it also relieved my stress. The caregiver assigned to my Dad was kind and attentive, and it didn't end there. The owner even came to Dads house and noticed his porch railing was missing. He told Dad it was a risk with Dad rolling around in that deck in his wheelchair with no safety fence or rail. Next thing I know I show up and there was a rail attached to the house and enclosing the porch. I ask Dad when did you have this done ? Dad proceeded to tell me that the owner of Affordable Family Care Services showed up with his son and father and they installed railing all around the porch. Didn't charge us and did it out of the kindness of their heart. Great company that I'd highly recommend.

I love my therapist, and if she is indicative of the talent that Luna manages, then I have nothing…read morebut high praise to give.

Very poor customer service. I was misquoted for services and copayment. They are not honest or…read moreefficient. Stay away from this company.

Twins Loving Care came to our rescue when we needed someone to stay with our elderly mom after she…read morewas discharged from the ER! After making contact, they organized everything that needed to be done and before I knew it, my mom was home, being cared for by a wonderful, highly qualified caregiver. (Having no family in the area to depend on, I am not sure what I would have done if Twins had not been there to help!) I highly recommend these wonderful people because they were so organized, compassionate and professional! D. Collins

Love the care I received for my mom great team my mom care was top notch service was outstandingread more

Don't waste your time with an agency that will communicate to you that they have staff to…read moreaccommodate you, and then don't deliver. What's the point of an agency accepting a PCS contract and not fulfilling the requirements of the client? The quality of care provided was extremely lacking. (Porchia) the aide provided couldn't even put a diaper on properly. I also at first request of services asked for a CNA (to operate a hover lift) but the owner of Alegna couldn't find anyone. So, I decided to just ask for a home aide instead in hopes of getting "help." Also, I own a companion dog and two cats that have been signed off by my doctor. ( I have the paperwork for them) and in the discharge paperwork, it was cited that part of the reason I was discharged was due to the aide's "concern" over my pets. Bear in mind that when both the aide and owner of the agency had come by, we had my companion animal barricaded so as to appease them. Evidently, that was not good enough for the aide, nor Angela Green Cozart, the owner of ALEGNA, as my companion dog could not reach them or even jump over the gate as she was injured. A client should not have to change their environment to suit the aide or agency, especially pertaining to one's companion or service animals. In conclusion, I obviously don't recommend Alegna. I'm both disabled and bedbound, and I have many health issues. Because of my experience with Alegna, I was also delayed from receiving both physical and occupational therapies, as well as having been made to scramble desperately to find a new agency. (despite Angela's "referrals") It's my aim in writing such an in-depth review that this will be helpful to others in my position and their families.

This is very caring place and me being a client Angelo does a wonderful job she really cares her…read moreclients and she works hard for us and Angelina just does a super duper job and I think you would be very happy if you had her as at your health care provider and her workers come to work and they work and they do the wonderful job and and just know you'd be super happy if you did come with Angela or stay with Angela they do lighthouse keeping they help you with your shower your bath they will help cook your meal if you need it and you'll always available no matter what day of the week 7 Days weekend just always there she always tries very hard they they would just treat you with all around respect and I know that's something that's very important for us to have and Angela and her staff do the ones with job at doing that,

I was in need of a new primary care provider, because the practice I have been going to for years…read morehas closed. I saw Dr. Amrit Manes and she is great! Very patient and kind. Very professional and CLEAN office. Nice and friendly staff. I am hard to please, and I AM PLEASED!

This maybe a great Dr, but the fact she kept me waiting in exam room for 30 min with no…read moreexplanation, only to find out later she was in her office is in excusable. Should i ever do that to my customer, i would expect never to hear from them again. Yet Drs all over, and obviously this one, think their time is somehow much more precious than the rest of us. If you ever show up 5 min late to a Dr appt, they certainly let you know it, usually by keeping you waiting much longer. Yet when they keep you waiting for 30 min for no reason, they expect that you will just happily wait. We all have jobs and appts to keep. Drs need to learn that they are not the most important people on the planet and that others too have lives.