For the first time, I had to have physical therapy to allow me to walk without pain. The staff at…read morethis clinic is dedicated and very compassionate. I wasn't sure what to expect because the schedule is full and the therapists rotate. However, I have received excellent care from every one of them. I highly recommend this PT clinic.

My family had a bad experience with Select Physical Therapy. They delayed sending us a bill for 6…read morewhole months, during which time we continued going to appointments due to the mistaken impression that insurance would cover this. Insurance did not cover it and now we owe thousands of dollars to Select PT. Select has no interest in this issue and only handles billing at a central office in PA. They will not provide any financial assistance. Please be careful going there due to the very late billing practices that can get you into trouble quickly.

Jess is absolutely awesome! BYoung was recommended to me by a chiropractor friend when I tore my…read morerotator cuff. My orthopedist was willing to refer me for PT, and I expected my recovery would take months. Instead of working on strength training first, Jess recommended range of motion treatment. In a few short weeks I was able to say goodbye to tackle the strength training on my own because she was so effective in restoring my complete range of motion. I highly recommend BYoung and Jess specifically. Ellen R

BYoung is the best! I've seen Jess at the Apex location for a couple different issues and I saw…read moreimprovement when I thought there was no hope. My chronic knee pain and tennis/golf elbow are so much better with her help!

Very helpful experience but lackadaisical sometimes. I recommend. They certainly know their jobread more

Wonderful family friendly environment and excellent care been going since 2016 they always give…read moreexcellent service

They seemed to have great reviews and a professional website, but I was never even able to get…read morescheduled. They don't check voicemail, they don't return calls, then finally after over a month, I received a call during Christmas week (waking me up on my first off day, but I was happy to run downstairs to get my insurance at first), and when she found out I was hoping for a Saturday appointment due to work, she was frustrated as, after a long hold, she couldn't reach the "girl who works Saturdays and hadn't given her the January hours yet". I have her name, but not posting here. I told her I was willing to wait (I mean, my shoulder may actually heal on it's own at this point and I'm definitely moving my orthopedic doc appt out since I've been unable to schedule) or I could call her directly and she became angry and hung up on me. Frustrating as I literally waited a month to even try to schedule as I was busy and had already done what I thought was my research so didn't want to start over researching other PT locations further away from where I live...but now, I am!

My husband and I use this location for all our Physical Therapy needs. The staff is friendly and…read morewilling to explain your treatment if you gave any questions. They are careful about disinfecting surfaces and equipment between patients which I appreciate. Making appointments is easy and they will work with you on it where possible.

I had major knee surgery and the Excel team helped me recover in record time. Their advice kept me…read morefrom hurting myself. Due to some other problems I couldn't do some of the regular exercises. They got alternates I couldn't do. Every one of them cares so much for clients and it made the whole experience enjoyable and fun.

Greg is awesome! Laughing while working on getting better is THE BEST! He takes the time personally…read moreto ensure you make continuous progress throughout your healing journey. Highly recommend Greg and the team at Excel!

I have received exceptional care from Alex in dealing with left hip pain. She is compassionate,…read moreprofessional, respectful and encouraging. Alex listens carefully to my concerns and makes modifications to my treatment based on my feedback. During the week, I am able to communicate with her via email. She also corresponds with my orthopedist to keep him abreast of my progress. Through diagrams and computer images that she shares with me, I can better understand and relate to my pain. I have achieved my two goals; standing from a seated position and falling asleep with no hip or leg pain. I highly recommend Kenny, Reynolds, & Associates Physical Therapy for a personalized approach to gaining back mobility and living a more engaging life. I would be remiss if I did not give kudos to the ladies at the front desk for the smiles and kindness always shown to me. Thank you also to Tilley for greeting me at the door with a wagging tail and sweet demure! You are all the best!

My physical therapy was for a pulled hamstring. My therapist, Christina Layne was expellant. She…read morekept trying different programs until improvement began. she was vey polite and interested in what I was experiencing. During the approximate six month period of my program I experience more progress than any other therapy I have experienced. I can not say enough to express how much I appreciate her dedication. The office staff was always polite, efficient, caring and competent. I highly recommend Reynolds for any therapy service.

At AIM They ARE Respecfull , Caring, & Down to earth Real Humans . Every one I have interacted…read morewith From the phone being answered for Me, to The office staff, & of course My Provider Who help Me to Maintain My Mental Health.. I am blessed to have been helped through some very difficult times and also been helped with the things that have been passed down to Me from My family. The provider I see is extreamly intelligent & Also very Kind and compassionate. I share this review today because I am no longer embarrassed to let the World Know that I Care about My MENTAL HEALTH If You keep Your car Maintained so it can keep going strong ... Then I Say let's stop the stigma surrounding this subject. And start looking out for Ourselves at least as well as We look out for Our Cars.. lol

My Dr makes me feel comfortable and supported, giving me new insights to my life. This is a very…read moregood office with friendly staff

TERRIBLE BILLING PRACTICES!!!!…read more One of the first bills I received was shockingly high (It was the first bill we received after 7-8 months of services). I went through the line items and found that they billed me for a service that my son was not receiving. I reached out to the billing department and they acknowledged that there was a billing error and corrected the bill. We switched providers because they were unable to provide services at my son's school. Several months after discontinuing services we received a bill from them for several random dates of service from the past. We expressed our frustration with the delayed bill in September and thought that our account was settled then. To our astonishment, we just received another bill for services rendered 11 MONTHS AGO! My household receives bills from dozens of different providers. These bills arrive within ~30 days of services rendered with the only exception being Raleigh Therapy Services. When billing is delayed by so long it makes it difficult for personal accounting and creates stress and anxiety because amongst several recent medical bills, it is an unexpected expense. I had to spend the entire day yesterday combing through records from RTS and my insurance company to try to understand why I was receiving a claim 11 months after services were rendered and to try to understand if I would be receiving any future bills (which there are still 2 more claims that haven't been processed). I have worked as a health care provider billing insurance for medical services as well as my current position at a medical software billing company. I understand that insurance issues can be very frustrating and sometimes take several phone calls to resolve. The provider we switched to, K&M Therapeutics, billed for the same service (plus a new one) and we received bills monthly starting 30 days from service and they were billing the same insurance companies. It seems like they need to hire an adjudication claims specialist to have someone dedicated to trouble shooting these issues so that they can be resolved in a timely manner. My son really liked the therapists at RTS..... this is just a billing inefficiency issue leading to a poor customer experience. I believe it can be fixed if they want to put the effort into trying to.

Our son has worked with two therapists at Raleigh Therapy Services - one for speech and one for…read morewriting. Both of his therapists are wonderful. The therapists meet him at his school during regular school hours, which saves us a lot of hassle and time. Our son loves seeing his therapists. He has had such a positive experience. The improvement in his speech is remarkable, and he has gone from hating holding any writing instrument to drawing, coloring, and practicing letters and numbers. Amazing! We are so grateful for all Raleigh Therapy Services has done for our son.