drove there and they were closed when the hours on here said they were open...called in to get a…read moreremote starter and they could not do it for me. The guy who answered apperently did not know what was going on with his products so I was transfered to a "installer", I was not able to get a price or appointment. Waist of time. I went to one of their competitors and got set up good. I wouldnt have posted this since i did not do bussiness with them, but they wasted my time and i dont take that lightly.

Mean, rude, rushed, uneducated people. Not only are their prices marked up as far as they can…read morepossibly get them, but they have also been known to steel back the gear they install in your car and resell it. Bad history and bad company.

I recently upgraded my home surveillance system (an old NVR with 7 out of date cameras); I wanted…read moreincreased functionality and big improvements in night vision. After watching hours of NVR and camera review videos, I called George at SilverHammer to cut through the BS and figure out what would actually work in my situation. George answered all my questions, and recommended both an NVR and camera solution for my use case. Ordering and shipping were immediate, and installation was simple. I'm blown away with the quality and capability of the system, its a game changer. George is the best, and I can give him my highest recommendation.

I had seen Silver Hammer Surveillance when we had gone to shows at the Orpheum Theater and wanted…read moreto check all the cool gadgets George the owner was very helpful and informative as we discussed the various security systems available for both commercial and residential use George will work with you to discern what system works best for your requirements as well as your budget Number of really interesting systems in the store and a larger catalog of items that can be ordered If you have any interest in home/personal security systems, this is a good place to start.

I handed Nick and Jason a challenging task and they came through with flying colors! The project…read moreinvolved mounting two new televisions, moving two existing TVs to new locations, and installing two sound bars. They put their heads down and worked hard until the project was done. Everything now looks great! They charge a fair price and I would definitely recommend their services to anyone.

From the owner: Locally owned home theater business based in Bellevue read more

We built a new home a few years ago and worked with Sellhorst for security, whole house audio, and…read morean entertainment system. They listened to our needs, gave us options, and did great work. Now several years later there have been the inevitable minor maintenance issues. The Sellhorst team has delivered immediate assistance on our maintenance requests. We are very pleased and impressed.

I found this company to be very arrogant! The measure of a business is not how they treat…read morecomplaint-free customers or customers that "Love Them", but how they treat customers who may be a little less trusting, a little more inquisitive, need a little more hand holding, or who may be a little more difficult than the others. This company seems to operate on the premise *******believe what we say and ask no questions. If you do ask questions, that means you are a bad customer.******* The problem with this twisted ideology is a customer asking questions and sometimes doubting is a common occurrence in all facets of business transactions. Sellhorst should understand that REPEAT customers or long-term customers have already established trust. NEW customers have NO basis to gauge their trustworthiness and therefore may be doubtful, inquisitive, and less trusting like me. When is the last time you, or anyone you know, walked into a dealership and trusted EVERYTHING the salesman said because after all, they were the HOMETOWN dealership and they would NEVER be deceitful? How ludicrous is the notion but that is how this business came across when I called to express a few concerns after the install. Luckily, all was resolved but the experience left a bad taste in my mouth. Price = Cheap Equipment = Excellent Smartphone Technology = Excellent Customer Service = Meh I've experienced better. I will report back and possibly upgrade the stars after having their service for another 2-3 months. I met the owner and saw his security detail from the window :-) . Would I recommend this company. Yes. However, if you are someone who doesn't blindly trust, I recommend you explore your options before making a decision.

They fixed my outdoor speaker system and it works great. Prompt service and excellent communication.read more

They do not understand the equipment they install and not customer focused…read more We had an issue with an integra receiver and they charged us $90 to come out to look at the equipment they installed. The integra has a Wifi module automatically update the firmware and it was not set up when they installed it. Lends to them not understanding the equipment they install.

Glenn, the owner is a nice enough guy, and the primary installation was acceptable. However, there…read morewere a few small issues after, and he is nearly impossible to get to come back. He has promised us on more than one occasion to return, and even committed to a time and day, only to "no show" without a call or explanation. I would be leery of using them for any reason as their "service after the sale", is terrible. If you do chose OCAVS, then I would not pay them in full at the completion of the job, until you have time to test everything to make certain it is working properly. We now have to pay someone else to fix the little things that we paid him over $3000 to do in the first place. Good luck.

From the owner: Specialize in custom installation of audio & video, for personal and business needs. Such…read moreinstallations as surround sound, TV mounting, internet, ethernet, security cameras, cabling, and more. FREE consultations & professional assessments.

Aurora Technology installed 5 outdoor security cameras and 1 doorbell. The picture quality on all…read morebut 1 camera is far from "exceptional quality and performance" that Chris Tyler mention in his response to a BBB review. While we appreciate his offer to remedy this, we gave him an extraordinary amount of time to complete a job that should have taken less than a week according to other vendors we talked with. We purchased 3 ICRealtime single cameras and 1 ICRealtime dual camera plus a doorbell but have only 4 after the dual camera was removed and replaced with a single Speco camera and no offer to refund the difference. After his failed attempt to configure the cameras and multiple hours on the phone with ICRealtime technical support, he blamed it on the manufacturer but we had multiple camera brands with the same problems. During the many months he worked on this, we never were able to access the cameras remotely although he made sure he could. One time I discovered a camera pointing to the ground which was done remotely. It was creepy to think that he could invade our privacy like that. Several cameras were not properly positioned for optimal coverage despite his moving them and leaving holes in the soffits. Not one camera was ever configured properly to ignore moving tree branches, traffic, and rain. He always stated his goal was to make it right, yet he sent us an additional bill reflecting time to rectify issues with his installation. Lastly, changes he made to our modem settings created multiple internet problems for us. After one visit, our internet went down. He started this project in February and after many, many promises to have functional cameras, we realized in September that this most likely wasn't going to happen.

From the owner: Aurora Technology Inc. provides premier technology solutions for homeowners in the Omaha, Nebraska…read morearea. Since 2004, our specialists have been providing easy-to-use programs for our clients, transforming their homes into connected and interactive systems.

I have been so impressed with this company. They are responsive, knowledgeable, and professional…read more They promptly return calls and emails. They were able to address all my concerns and items I wanted. I am so happy with the security system they installed, as well as the SONOS. I will definitely use them for future projects. Thanks again to - Isaac, Alex, Dusty, and Austin.

Pat and Cathy are wonderful to work with. American Electronics installed our security system, sound…read moresystem, and home theater, as well as our central vacuuming. All of the technicians we've worked with have been wonderful as well. They are honest and helpful, and we would not hesitate to recommend them to anyone. When/if we move to another home, we will certainly be reaching out to them to help us again!