Horrible place . Waiting 2 hrs for mri . Staff tried to say appt was later than what they had just…read moreconfirmed 3 days earlier. Basically wanted me to know it was my fault if there was a problem . Girl who called me on Saturday said she didn't say what I know she said . Ridiculous just trying to make sure she didn't get blamed. I will tell every one I know yo go to Jennings center .

Had an appointment with my doctor last Friday am who ordered a STAT CT. They called that afternoon…read morewith an appointment the following Wednesday. In my experience, working for many years in healthcare, that's pretty darn STAT. I was in at the requested time of 8:10 for an 8:40 am scan. They had a young man performing Covid screenings at the entrance and I was immediately checked in and taken back not 5 minutes later. I was out the door before my appointment time. I've never been registered and scanned in less than 20 minutes for anything, ever! I was completely impressed. I have been here previously for walk-in (ie. first come, first served) lab work and there was a bit of a wait at lunch time, which I expected. The registrar who took my info and got me checked in was polite, friendly and efficient. I highly recommend this Sentara location for diagnostics!

Our appointment was for 9:30; signed in at 9:22; not called back for scan until 10:37! Definitely…read moreunsatisfactory customer service.

I have 2 Specialists in this Complex. I see Dr. Shah for hand issues and Dr. Diaz for foot care…read more There are 2 other Specialists that have check in, in the same large and very spacious lobby. Parking is plentiful with a good amount of handicap spots.

Centara Careplex in Chesapeake consists of two buildings on the east side of Volvo Parkway, just…read moresouth of its intersection with Volvo. In the two building complex you'll find just about any (if not all) of Sentara's Medical practices. Most Sentara specialists practice at more than one, but not all, locations. So you may not find your favorite doctor at this medical complex. The location isn't convenient for me. But it's the only place my Sentara Foot Surgeon practices. My Sentara Cardiologist also practices at both this Medical Center & one on the Sentara Norfolk General Campus. I normally see him at the closer Norfolk location. But if I can get a quicker appointment, I have gone to his office in Chesapeake. The office personnel at all the practices I've seen at the Careplex have been friendly & pleasant. The availability of care from most types of specialists is quite convenient for those who live in Chesapeake and SW Virginia Beach. A Sentara Physical Therapy Center is located in the Careplex. There are also non Sentara practices in the center, including both Pediatrics & Family Practice. Both buildings are meticulously maintained & have large parking lots. Handicapped parking spaces are located near the entrance to each building. Shopping & eateries are in close proximity.

Amanda Ryan is the best. Literally saved me from a cancer my previous doctor told me to ignore…read more "Its just a lymph node". 10/10 would not pick anyone else.

Doesn't work with furlough government employees. Be prepared to pay full bill upfront.read more

In the last month my wife has been to 15 of their offices/hospitals/clinics.... (She has newly…read morediagnosed cancer.) Thus far we have received and paid about 8 of the bills.... Every bill starts with, "Previous Balance" and some date that does not have anything to do with the date of service. Nowhere on the bill is any indication of what the bill is for nor when the service was provided not the location where the event took place.......just "Previous Balance" (By the way, there is no running balance in her account. But every (new) bill says......you guessed it....) Talked to their people on several separate occasions about this business practice........I could recite their standard spiel about ...."call us and we will be happy to send a detailed inventory of the charges"...... because you hear it multiple times when you try to reason with "customer service" ALL I WANT IS A BILL THAT SAYS WHERE OR WHEN............. Not.....Previous Balance..... And --- patient focused, right? These 8 bills we have thus far have 6 different account numbers........all for the same lady.

Here's a copy of my latest correspondence to Sentara Health Plans. I work for the City of Virginia…read moreBeach and Sentara took over Optima. Since then my insurance has been a nightmare. I regularly see a doctor who is out of network and I have to submit the claims directly to my insurance because I pay for the entire visit each time. Over two years now and they have yet to actually process any of them correctly. I understand that the deductible wasn't met, but this is out of network, and I met my OOP Max. Why did I get refunded for the other 3 visits at the same provider for the same benefit year, if I hadn't met my deductible? I'm sorry, but that makes no sense. I will fill out this appeal form and send it in, but I really wish that you guys would note this as an issue and try to address it. I've had Sentara Health Plans for 2 years now and I have never once had an OON claim processed correctly. Every. Single. Time. I have to mail the documents, remind myself a month later to check on it, it's NEVER showing online, so then I have to e-mail or call you guys. Then, you tell me that you don't take e-mailed claims and that I have to mail them. I have to explain every time that I have already mailed the physical documents, usually more than once, before anyone will even answer me via email. The only reason I ever got the check for $380.00 earlier this year was because I kept getting passed around on the telephone. Everyone who answered my call and heard my issue said I had called the wrong department and they would get me to who I needed to talk to. Finally, after probably the 4th person, I was transferred to a woman who was definitely not the person I needed, however, she actually took the time to listen to me and heard that I had been trying to resolve my issue with no success. Even though it wasn't her job, she took my information and made sure that my check was processed and mailed out. She then CALLED ME BACK and left me a message stating that she took care of it. I wish I could remember her name to give her Kudos. But my point here is, this is unacceptable. I understand that in the beginning, when you bought out Optima, you had some growing pains. It's now almost a full 2 years later and you still: - Don't offer online claim submission - Don't process claims that are mailed - Apparently have no tracking system for member-submitted claims - Apparently don't give your call center staff access to the appropriate information...? Or something? - Even after meeting my Out of Pocket Max for 2025, and even after you processed a reimbursement for me for 3 other visits at the same provider for the same benefit year, you recently "applied my out of pocket payment of $140.00 to my deductible." I'm sorry...what deductible??? I met my Out of Pocket Max for the year! After a few months in business, you should have been able to address these issues, yet they continue. Please address this. I will be posting this message to a public review forum to bring more attention to this matter, as you clearly have failed to address it thus far.

I am very happy with my surgeon and my successful knee replacement. However, their billing…read moredepartment gets a one star because it appears to be all Ai generated...I am very diligent in making sure my EOB's match the amt and date of service. However, if you find a discrepancy, you are instructed to send an email. Maybe AI can't handle two instances...either way, they never attempt to correct their mistakes! It's sad that we have come to this!

I had a surgery done earlier today at Chesapeake Regional. My care team was AMAZING. I walked into…read morethe building really nervous but the anesthesiologist, my surgeon and the nurses made me feel so at home and relaxed in both pre and post op. They let me take my time getting up to leave as I have POTS and mixed with dizziness from anesthesia wasn't fun but they took such amazing care of me and I can't thank them enough! The only rude person I came across was at check in downstairs there was a younger woman who was tall and thin who was extremely rude to us but literally everyone else we talked to were BEYOND kind! If I have to have surgery again I hope it's at Chesapeake!!! Thank you all again for a successful surgery and recovery!!

This is not my first visit to AFC Urgent Care, and every time I leave very satisfied. Everything is…read morewell-organized, fast, and professional. The staff is polite, friendly, and treats each patient with respect. What I especially appreciate is the calm and welcoming atmosphere. Many people feel anxious when visiting a doctor, but here you're surrounded by care and attention -- and the anxiety quickly fades. Everything is explained clearly and patiently, without rushing or a cold, clinical approach. It's truly valuable when medical help comes not only with knowledge but also with genuine kindness. Thank you to the AFC team for your professionalism and care!

From the owner: AFC Chesapeake is a state-of-the-art urgent care center open seven days a week, and no appointment…read moreis needed to access our services. We can treat you for a variety of nonlife-threatening illnesses and injuries. We are also available for everyday medical services, such as flu shots or physicals. We proudly serve all of our neighbors in Chesapeake, South Norfolk, Alexandria, Greenbrier East, and Greenbrier West.

All of chkd is great!! This is a good building in a great location! You can come here for almost…read moreall of your needs!! They have helped us with check up appointments, having a cast taken off, and hearing test. All staff is amazing and very helpful! You can trust them with your kids!

Love this location. The building is very clean and nice. Went here bc my neice was feeling…read morefeverish. The staff were all friendly and kind, they always had smiles and made us feel welcomed. The nurse practioner we had was a lady, she was very kind and gentle with my niece, made her visits always fun. I recommend this place to any parents or guardians as their kid's local check up.