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    Sentara Family Medicine Physicians

    3.1 (8 reviews)
    Open 8:00 am - 4:00 pm
    Updated 1 month ago

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    Riverside Mercury West Medical Center

    Riverside Mercury West Medical Center

    2.7(6 reviews)
    3.4 mi

    This morning, I tried to make an appointment for my niece at this office and was told they are not…read moreaccepting new patients. When I pointed out that I found them in the Anthem directory listed as an office accepting new patients, I was told Anthem must not be updating its directory. I was then told to contact the office on 25th Street in Newport News because they not only are taking new patients, but they also accept my niece's Medicaid insurance. When I asked why that office is the only one in the Riverside System that accepts Medicaid, the receptionist, who seemed to hold biased views (based on the tone in her voice), simply replied, "I don't know." She knew, and I decided to leave it at that. My personal doctor left the Riverside System last year, and now I understand why. I will be booking an appointment for my niece with him after submitting this review. Shame on you, Riverside. If your office in the Black neighborhood can accept Medicaid, then all of your offices should.

    I called here to find a pcp bc they advertise on tv. I called and the receptionist was rude with a…read moreserious attitude which was first red flag but I called back and spoke w the billing dept and the women was super nice so I said let me give them a chance. they canceled my appointment the night before at 7pm when my appointment was for 8:30am next morning! They never contacted me to reschedule or followed up on the appointment they cancelled. The receptionist alone was enough to turn me off then they cancelled with no follow up to reschedule so clearly they do not care about new patients ... the search continues for a pcp and you wonder why age group 25-35 doesn't have a pcp commercial was great way to get new patients but they don't care to keep or see patients I was also told they don't bill for well causing you have to be seen first by provider then go back for a well/prev visit . It was not a good experience just trying to even schedule a first a visit

    Sentara Family Medicine Physicians - familydr - Updated July 2026

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