Two Years of Delayed Care, Diagnostic Overshadowing, Disability Barriers, and Dismissal…read more I first raised concerns in August 2024 because my son was constantly sick. At that time, I knew nothing about autism, Ehlers-Danlos syndrome, mast cell disease, or any of the conditions we would later learn about. I was simply a mother trying to understand why her child was always ill. My son was originally scheduled to be seen in August 2024. Instead, after nearly two years of repeatedly raising concerns and approximately ten months after being told allergy testing would not be performed and requesting another provider, he was finally appropriately evaluated today on June 15, 2026. Looking back, I cannot help but wonder how much suffering, illness, and lost time could have been prevented if our concerns had been taken seriously from the beginning. Throughout this process, I repeatedly encountered dismissal and diagnostic overshadowing. I am autistic, and after disclosing that, I was documented by this office as being "confused." That notation was deeply upsetting because I have experienced this before. Autism does not mean intellectual disability. Autism does not mean a parent is incapable of understanding their child's medical needs. Being treated as though I was confused rather than listened to created significant barriers to care. I also raised concerns regarding mast cell disease and cell activation disorders. I was told these conditions did not exist, despite providers publicly listing mast cell disorders among their areas of specialization. Obtaining even basic things, such as an asthma action plan, became unnecessarily difficult. I was told, my son who has level 3 autism, that I needed to bring another adult to help physically hold him down during allergy testing. There was no discussion about accommodations, sensory needs, trauma informed care, or alternative approaches for a disabled child. The message I repeatedly received was not, "How can we help?" It was, "How can you make this easier for us?" By the end of this experience, I had spent almost two years advocating for care that should have been available in the first place. Parents should not have to become researchers, case managers, and full time advocates just to obtain appropriate medical care. Disabled parents deserve to be believed. Autistic children deserve accommodations. And families deserve better than spending years fighting to be heard.

Joy really helped with my daughter's speech delay. I'll definitely recommend this practice to…read moreanyone!

Had a head CT scan. Like the other review I do believe she is correct in that this facility is…read morecharging more than other facilities that are available. It's close to my house, new & clean, so just went with it. Was seen quickly, the staff is kind of eh. What really bothered me & why I am giving it such a poor rating is that the entire waiting/entrance area smells like French fries! Really Bon Secours, who is managing this place, totally disgusting. I could smell French fries even before I saw the little cafe, just really in bad taste to have a health facility smell like a fast food restaurants. If you have to wait long, your clothes will absorb the odor-that is how strong it was.

TERRIBLE! My husband came into the ED for chest pain. He had an EKG and blood work. All came back…read moregood, which was great, but his chest pain continued. They pumped him full of GI cocktails and acid reflux medications. Offered little to no help, and in fact made things worse in the end. The nursing staff really didn't seem to care much and certainly were not in any type of rush to figure his chest pain out (and mind you, they weren't busy. They were sitting at the nurses station carry on in conversation, laughing and giggling. Don't get me wrong, that's great because I know this work is stressful, I've worked in an ED before, but damn, my husband was having CHEST PAIN; I don't care how serious they thought it was, it was serious to us because it wasn't normal!!!). There didn't seem to be any type of communication between the doctor and the nurses as the doctors told my husband he would have a repeat EKG 3 hours after his first one (at 1:30am), to which, the nurse stated he knew nothing about and said he would talk to the doctor. Not sure that communication even occurred because we never received even a follow-up stating no EKG or yes an EKG would be performed. After telling the nursing staff that the protonix that was given to him made his pain worse, I got an "okay, I'll let the doctor know." Again, was that communication had?! Who knows because no doctor or nurse came in to check on him. At this point my husband had been in the ED for 5 hours with barely any feedback or anything. Half the time I think he was forgotten about and the help button either didn't work or it was ignored...every. single. time!!!! Thank goodness I was there with him or he would've never gotten any help. Every time I went to the nurses station I got little to no answers. Then, one of the nurses had the audacity to talk and laugh as I walked away after I asked what we're really waiting for, because at that point we've gotten little to no communication. Was explained that all the blood work and his EKG came back good, so as soon as the doctor is done seeing another patient she will come in and then we can go home. Go home....WITH CHEST PAIN TO WHERE MY HUSBAND CAN'T MOVE AND DIDN'T KNOW THE CAUSE OR SOURCE?! I got a bunch of heads shaking yes, since this is not an "emergent matter." Smfh!!!!! No doctor actually did come in, but two nurses came in to take my husbands IV out as we were already preparing to leave. I am so glad this is a laughing matter to the nursing staff. We would NEVER recommend this hospital to anyone wanting answers to their pain or discomfort!!!! And no....narcotic seeking was not what he was there for! We simply wanted answers to why his chest pain was occurring, and so badly.

This doctor is great as far as personality goes. But unfortunately his office staff and even…read moremedical staff are very unprofessional and have a history of violating my HIPAA rights. Do not come here if you want your records to be kept private. They will scheme you of your money for medication that you do not even need, and give you other patients medicine without notice to that proper patient, and attempt to force you to refill that patients medicine. I will not be returning. Unfortunately it has taken me two years to understand the degree of seriousness these people have done to me. Thankfully, it's never too late to take action and warn others.

Thus far, I have had a positive experience with the doctor and staff here. They are highly…read moreprofessional and courteous to each patient. This facility provides pediatric and general medical care for individuals from birth to 21 years of age.

Dr Hendricks is our sons dr and has been amazing every single visit. We don't feel like she is…read morerushing to get through the appointment- she listens to our questions and concerns and talks to us like we are equals. Overall our experiences have been 5 star. The front staff could use some work, being that I am a receptionist myself and have a high standard for fellow receptionists. Would definitely recommend this practice to a friend/ family member.