Facility is not managed well. Empathy and understanding, listening and addressing concerns was…read moresomething that is severly lacking. We were heartbroken as a family that our 88 year old loved one needs were not met. I will just list things for people to be aware of in memory care unit. Very few staff to care for residents Overwhelming smell of feces and urine Bed bound patients are not protected from active residents Personal belongings are not protected. Items missing on a daily basis Loved one dressed in someone else's clothes often No toilet paper available Hygiene products disappear Room over 80 degrees often. Residents can unplug AC and TV in anyone's unit No assistance with feeding Fall risk ratings not evident. Refusal of incident reports after major fall requiring surgery. These residents are alone and not properly cared for. They are often short staffed and many visits, the State ratios were not followed. It's a massive revolving door of staff and it's rare to see the same person twice. On more than one occasion, I would ask a worker a question, and there response was, "I have no idea, this is my first time here." Some of the residents you walk by in passing look absolutely miserable, and uncared for. I wanted to just go in some of the rooms and just change these poor defenseless people. They have lost their dignity with a skeleton crew to hopefully give them 10 min every few hours. It is the saddest, most heart breaking experience of my life. These people are someone's loved one. After barely 3 months at this facility, our loved one declined so drastically, and after her hospital stay with her broken hip, she was put on hospice. I asked for an incident report and proof that 2 hour checks were completed. I was denied and told that these were internal documents only. Please please, just do your homework. Look into the reviews. Check licensing website to look at the history of serious violations. It's public information and its not pretty! A good facility starts at the top with management that shows care and concern for people's loved ones. You will not get that at this facility. My mother -in-law died as a direct lack of care, and complete non-compliance or following policy and procedures. She went in memory care walking, and months later we are planning her funeral. Take the time and go to Virginia Department of Social Service Assisted Living and look at the violations.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Waterford at Virginia Beach Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited The Waterford at Virginia Beach and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Jane Lee Warren, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Waterford was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Waterford offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Waterford staff; the professionalism is top tier. The Waterford offers and maintains optimal care and a high quality of life.!I recommend the Waterford as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

The floor staff has been courteous to my mom. However, management avoids my calls. I have to call…read moreseveral times to ask about online payment. When I gave notice to vacate and told them the rent is paid, no response until I had to email about twice. Attached photo is debt collection notice after moving out 4 months. They'll communicate when they want money. The place has nickel and dime my mom. $35 for shampoo. $80 a month for laundry. What drove me to vacate was the sales lady didn't tell me that they don't have Medicaid long term care bed for mom when I asked. She said they'll discuss it later, which is when I told them my mom will be low on funds and can't stay there because I was led to believe in the spend down for Medicaid Long term care. Also, they wanted to use my mom's photo for their marketing. This place cares for you if you can afford it.

If your loved one falls or has reoccurring UTI's do not send them here. The staff in blue are very…read morecaring but are understaffed and there is a high turnover. Some of the directors don't follow through and seem to just be there for a paycheck, not for the care of your loved one.

Physical therapists were great. The daily help staff were attentive. The only issues were that the…read morecharge nurses were always slow in responding and the food was pretty bad.

To start off by far this is the worst Healthcare facility I've experienced in my life of 60+…read moreyears,this knowledge come first hands on with "I've done it myself for months" in this facility cleaning my love one room daily because the young men come in and only collect trash on a good day,The halls and the 2 elevators are always dirty,OK I've went in on 2 different occasions to visit which now are understand to have outbreak of the flu posted on the door and upon entering always no mask..The food is horrible I dare anyone to say otherwise I have pictures of everything that was sent to my love one but I close this this issue hear with the staff that I came in contact with were fine but the Administrator was really unprofessional to talk to,the Housekeeping Manager well they go hand in hand no professionalism at all..I'm very disappointed in the care and many concerns and complaints that went along with this awful experience at this facility.Again these are my views only on first hand contact at this facility and my God bless and continue to protect your love ones..I'm sending stars just wouldn't let me.

Our caregiver, Trish, has been with us for 6 months, provides good conversation and meals…read more M. Vesesly

The owner, Benjamin Sawyer, was very mean and cruel to me. He came to me through Vet Assist and I…read moretold bim how to be hired by them. I told him I needed someone to take me to doctor's and help clean house. He brought a nice woman named Susan to help me. He wanted to know the days and hours I needed her and I gave them to him. He didn't tell me she had to stay four hours and she had to call him immediately after leaving and she was required to report what happened here. Twice I told her to leave early because I was sick and needed to be alone. She reported this to Benjamin Sawyer and he took my hours and days away from me without my knowledge. I called telling him I was upset over this. He threw it up to me that they weren't a taxi service. I said I told you in the beginning what I needed and you went along with it. I texted him I was still upset that Susan gave him a bad report. He texted me he wanted no more messages about being upset. I called him this morning and his wife answered. I tried to tell her there was a communication problem. I told him I liked Susan who he sent to help me and said I hope you all pay her for her mileage and he told me that was no concern of mine. The last call he said, "No wonder you're by yourself, Susan isn't coming back." This was when I tied in with him calling him a few choice words. Don't call him for help is my advice.

Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.