If you have any other option, don't go there! My brother was there after suffering paralysis…read morecausing him to have a tracheostomy and be ventilator dependent. He would ring the bell for respiratory and it would take up to 2 hours to get a response. I asked for a towel and washcloth to shave him and was told they didn't have any! That wasn't a one time occurrence. He fell out of bed and the family wasn't notified until a day later when he became uncooperative. In questioning the staff about this, he had exhibited "personality change" the day before; still no call to family. When asked to have him transported to the hospital for evaluation, was told the PA had checked him out. Asked him if he was hurt and he said his only pain was behind his knees. He hasn't felt anything below the waist in 4 months! At family insistence, he was taken to the hospital where he was diagnosed with double pneumonia, UTI, malnutrition, and anemic. There were other incidents as well. Needless to say, it was not a good experience.

Compared to other facilities in the area, Waterside is by far the best!…read more They have adequate staffing that care about the lives in their hands.

Decent place for the residents, awful place to work. (Most) coworkers were great, upper management…read moreneeds a serious overhaul.

In the opinion of myself and family members ( two of which are medical professionals) my late wife…read morereceived very poor care at this facility. I observed that she was ignored for hours. On more than one occasion, she was attacked by another resident. This was reported to the management with no affirmative action taken. The attacking individual was still Ballentine on June 12, 2024 when we moved my wife to the Brookdale (a much superior facility) for better care and her safety.

From the owner: Welcome to Commonwealth Senior Living at the Ballentine. This community has a rich tradition of…read moresupporting seniors with respect and loving care since 1896. Both the historic building with its 19th century touches along with our loving team, offer a southern charm that's unique to the area. For complete peace of mind for our residents and their families, our caregivers are on site 24-hours a day and ready to provide support and assistance at a moment's notice. From helping our residents with activities of daily living, such as getting dressed or taking a shower, we are here to make life easier, safer and more enjoyable. Proudly recognized as 2022-2023 Best Assisted Living by U.S. News & World Report.

I had been researching a senior apartment for my grandmother for quite sometime. Rebekah was very…read morepatient & when I was finally ready to move her, she worked with us. My grandmother was hesitant because she is used to her home, but she needed to downsize and be able to socialize. Shawn (Director) put my grandmother at ease by telling her that she had 30 days to change her mind. After that, she went ahead and moved in. I loved this place for her. It's not that diverse, but the people are nice for the most part. My grandmother just didn't like it. She didn't really give it a chance because at week 2, she was ready to leave. I was sad about it, but I couldn't force her to stay. Shawn understood and we moved her out. The only issue I had was after we moved her out, they took $3000+ out of her account that they weren't supposed to. That caused an issue with her bills & I brought that to Shawn's attention immediately. She apologized & said she'd send a paper check. It's costs A LOT to live here, but they have independent living and assisted living available. They are clean, they have activities, they have 1 meal daily included in the monthly rent, and it's a the staff is friendly for the most part. I wish she would've stayed.

This place is so beautiful, we'll organized and inviting! I…read moredefinitely recommend it! Great food, Happy Hour Monday, Wednesday and Friday from 3:30 to 4:30! Every month, they feature a different country for their meal planning! Nice colors! Good people!

Facility is not managed well. Empathy and understanding, listening and addressing concerns was…read moresomething that is severly lacking. We were heartbroken as a family that our 88 year old loved one needs were not met. I will just list things for people to be aware of in memory care unit. Very few staff to care for residents Overwhelming smell of feces and urine Bed bound patients are not protected from active residents Personal belongings are not protected. Items missing on a daily basis Loved one dressed in someone else's clothes often No toilet paper available Hygiene products disappear Room over 80 degrees often. Residents can unplug AC and TV in anyone's unit No assistance with feeding Fall risk ratings not evident. Refusal of incident reports after major fall requiring surgery. These residents are alone and not properly cared for. They are often short staffed and many visits, the State ratios were not followed. It's a massive revolving door of staff and it's rare to see the same person twice. On more than one occasion, I would ask a worker a question, and there response was, "I have no idea, this is my first time here." Some of the residents you walk by in passing look absolutely miserable, and uncared for. I wanted to just go in some of the rooms and just change these poor defenseless people. They have lost their dignity with a skeleton crew to hopefully give them 10 min every few hours. It is the saddest, most heart breaking experience of my life. These people are someone's loved one. After barely 3 months at this facility, our loved one declined so drastically, and after her hospital stay with her broken hip, she was put on hospice. I asked for an incident report and proof that 2 hour checks were completed. I was denied and told that these were internal documents only. Please please, just do your homework. Look into the reviews. Check licensing website to look at the history of serious violations. It's public information and its not pretty! A good facility starts at the top with management that shows care and concern for people's loved ones. You will not get that at this facility. My mother -in-law died as a direct lack of care, and complete non-compliance or following policy and procedures. She went in memory care walking, and months later we are planning her funeral. Take the time and go to Virginia Department of Social Service Assisted Living and look at the violations.

I experienced for the first time having to research for my husband an assistant living community, I…read morewas referred to Waterford at Virginia Beach Senior Living by AJ of Caring. Com. I obtained a tour of the community very quickly and my daughter and I visited The Waterford at Virginia Beach and were pleased to find that it is a beautiful place safe and person-centered, very nice, and spacious, and has every accommodation that anyone could ever want and need. I was greatly impressed. We were impressed with Jane Lee Warren, who assisted us with a tour. I would say the individuals appeared to be very comfortable, active and pleased. I was pleasantly surprised that the Waterford was the type of place where you could live with dignity and respect while still maintaining a good quality of life, Waterford offers a variety of activities in the form of computer accommodations, library,movies, fine dining, a spacious community area where everyone can commune and enjoy football, etc. just a great place for anybody to reside. my first time meeting the Waterford staff; the professionalism is top tier. The Waterford offers and maintains optimal care and a high quality of life.!I recommend the Waterford as a viable option when selecting an assistant living community. I wasn't able to take advantage of what was offered. Sadly, my husband had another idea. However, I know the option is always available. I thank everyone who made our experience calm and pleasant as opposed to being a task. Thank you.

I toured Aviva, a beautiful Senior Community, and loved it!…read more The amenities are vast; inside pool, pickle ball court, 3 restaurants, and gym to name a few! All apartments have high ceilings, and a very open floor plan. I'm moving in....the end

From the owner: At Aviva Pembroke, we redefine senior living with a perfect blend of luxury, comfort, and…read morepersonalized care. Our vibrant community offers a range of living options tailored to your needs, including Independent Living, Assisted Living, and Memory Care. Whether you're looking for a maintenance-free lifestyle or compassionate support, our community is designed to help you live life on your own terms. Our beautifully designed apartments provide the ideal environment for comfort and relaxation, featuring spacious layouts and modern amenities. Enjoy fine dining, a robust schedule of activities, and wellness programs that keep you active and engaged. With resort-style amenities like a fitness center, pool, and on-site medical care, everything you need is right at your doorstep. Our dedicated team of professionals is here 24/7 to ensure your well-being, offering personalized support and care that evolves with your needs. For those needing memory care, we provide a safe and nurturing environment with specialized programs designed to enhance quality of life. Discover the lifestyle you've always wanted at Aviva Pembroke. Schedule a tour today and experience the difference for yourself. We welcome you to be part of our thriving, caring community where every day is an opportunity to live life to the fullest.