Great opportunity to update this doc in the box that's been a go to for over six years for my…read morefamily. They never seem to be overly busy, so wait times are good. You are always seen by a MD which to me is unique for an urgent care. They continue to have a great front desk staff and my recent check-in as an existing patient was speedy. The waiting room is clean and has a few bottles of hand sanitizer around. They also have mask. Please use them if your hacking up a lung. I was called back in 20 minutes. Initial evaluation was immediate by the nurse to do vitals, take temperature, confirm symptoms and do a flu test. She was quick and efficient to get the doctor in. Less than 5 minutes later the doctor came in to tell me negative for flu, positive for a virus. She checked ears, mouth and lungs. No prescription needed. Rest, hydration and should feel like myself in 48 hours. I'm not sick that often, but with kids it seems like I do frequent a few urgent cares on weekends. If your looking for a primary the Bayview practice that Now Care is associated with can accommodate. Recommend!

The nurse here needs a little empathy. Her name is Anna I believe, she asks questions and gets mad…read moreor piss when I try to answer the question accurately. She raised her voice as well. The doctore did not introduce herself, didnt even bothered to check what was wrong with me and just said that's nothing to worry about even though I am in pain. So yeah, don't come here at all.

We have found this facility to be A1 for care, efficiency, customer service, and cleanliness…read more I highly recommend this family care center when in need of care for minor ailments. We are from out of town and have gone there on two separate occasions and could not be more pleased. Highly recommend!

I would give Dr. McDermott, his NPs, and Nursing staff 5 stars all day every day (even though they…read morecould not figure out what what my issue was and it took 2-3 visits to them and 4 visits to the ER to finally locate the problem), but at least they tried, and the NP I saw was EXTREMELY sweet and competent. The office staff, however is rude and lies. When I moved back to the area they were a close provider and I noticed on their sign that they are also a family medical practice provider. So when I went in for my first visit I asked that I be established as a regular patient and that they be my PCP. "No problem." they said. My second visit there I was presented with a huge bill and when I questioned it, I was assured I was being billed for primary care services. After my ER visit I went in to be seen to let them know what my final diagnosis finally was and that I needed to get some medications refilled that had been prescribed the ER. It was THEN I was told that they only provide "Family medicine" services for those who need like 3 months of medications at a time (you know the easy things things they can bill crazy high prices to the insurance companies for I imagine). So, now I am sick, have multiple health problems, had been told by them ON MULTIPLE occasions that they were my PCP but was then left high and dry. I attempted to find a PCP, but since they have all my records and are the provider I had been seeing, when I needed paperwork filled out because of a need for an ADA leave from my job, no one else would see me or address the situation. So I went BACK to them to explain and the office manager punched into her computer and advised that I had only ever been seen as an urgent care patient. I said that can't be right because I specifically asked, and was told that they would see me as my PCP, "Well that's what's the computer says....lol" She said . She advised that Dr. McDermott was no longer accepting patients for primary care, and I helpfully suggested they may want to add that to the "Family Medical Sign" and was rudely advised that they can put anything they want on their sign (evidently even when it is misleading at best and false advertising at worst.) Needless to say, I will be contacting the Board of Medicine to report this as well as to my insurance company as I was told I was being changed for PCP services and NOT urgent care, and will also be seeking relief in small claims court with the assistance of my attorney to try to recoup the money I already paid and/or at least have my bill reduced to the PCP rates. I may not prevail, but them having to answer the complaint from the medical board and attend a court hearing should MORE than make up for the inconvenience they have caused me. SO if you need MINOR (and I mean minor) care, and are willing to pay ridiculously high prices, by all means go here. Dr. McDermott and the nursing staff are very very nice. The office staff and manager, however need some serious training in customer service, ethics and transparent and correct billing practices.

This review is for the nursing staff, on call doctors and other staff in Oncology Ward 2…read more My roommate had a medical emergency and was taken to Sentara Independence, who determined she should be hospitalized. She was then transported to their sister hospital Sentara Virginia Beach General as soon as a room was available. The only room open was in the oncology ward. There were many non cancer patients also in the ward. The care received, the knowledge of staff and the testing and followup continuing after discharge has been amazing. In this age of understaffing and overcrowding in the medical system, such was not the case at Beach General. There was prompt response to the call button, virtual monitoring and excellent response. My late husband & uncle were hospitalized several times at Sentara Virginia Beach General Hospital. The level of care is immensely improved from that time period. Oncology Ward 2 is the epitome of how a patient should be cared for and treated.

When you enter any hospital unexpectedly especially through the emergency room doors your mind…read moreimplodes and your spirits sink. You are searching for an early release back to normalcy. I never expected to be reviewing this hospital but my brother is here. He's been here for more than a week... heads home tomorrow. I have a job that takes me to various hospitals in the Philadelphia area and I can share horror stories of staffing attitudes but here at Sentara every single staff member beginning with the security guards and the volunteers at reception through the docs and nurses they all have been FANTASTIC!! 100% FOCUSED on caring for not only my brother but for his family. When they speak to us about my brother's condition they are in conversation WITH US not talking at us. It makes a huge difference. He can be a bit "fussy" and impatient but they respond with smiles even when less than 10 minutes go by before he pushes that button. This is an older building so it might not sparkle like a hospital built in the last 5 years but having a private room is a major plus!! The "Bistro" for visitors/staff has that same positive attitude and my breakfast was good and very inexpensive (Change for a five!). Obviously I can't get behind the scenes but lab work and tests seem to be happening appropriately. My only negative... and it is a negative is related to housekeeping. Their housekeeping staff seems non+existent and in a hospital housekeeping needs to be very present. Floors are 'eh' in cleanliness and the waste container in his room is rarely emptied. Hopefully I will never need the ER or this hospital in Virginia Beach but if I was ill or injured I would be really comfortable and confident coming here!

Dr. Werwath gives an astute and intelligent diagnosis My family has been going to him for years…read moreand always received great care!

I have been going to The Doctors in for years! Dr Werwath and his team are amazing! Be it for…read moreurgent care or ongoing care, I am always pleased. Your voice is heard and the doctors listen to what you say. Love them!

All staff were cordial and very professional. I did the check in on line, so when I arrived for my…read moreappointment, I only had to wait a few minutes before being called back to the treatment area. My medical issue was diagnosed accurately and promptly and the recommended treatment thoroughly explained in an unhurried manner. In all, I was in and out within an hour. I would not hesitate to be seen at this facility in the future and would highly recommend it to my friends and family.

I called to make an appointment for a consultation for my sick daughter, we dont have insurance so…read moreI needed to know how much to expect to pay at oue visit. They were unable to give me any prices, they dont have any fee schedule. I asked for an approximate of a regular doctor's consultation. All they said, basically, was bring $60 and we bill you the rest! This should not be even be legal! So, basically they assume I will have whatever money they feel like charging me afterwards and of course if I do not they will send me to collections (typical). So it could be hundreds or thousands of dollars and I will not know until they bill me? I work at a dental office and when patients call we tell them the price for a consultation, the x rays, teeth cleaning, Etc. In that way the patient can freely decide if they can afford and want to go to our office or they prefer to go to a more affordable one for them . The Sentara system sounds very abusive to me. How can they take advantage of a sick patient? So unethical!!!

The building is dingy and could use an update but I haven't had any issues with this practice…read more I called to make an appointment with my assigned provider, I was told she no longer works there and to call in the morning to get a same day appointment. I got an appointment with Nicholas Peters who I believe is a PA. He's incredibly kind and knowledgeable, and helped me get exactly what I needed.

My whole family goes here I love All of the providers we have seen. They are always very helpful…read moreand thorough, Especially Stacey! Will continue to go here, as long as we live here. It's much better than being just a number at the large medical corp in the area.

Every person in there was incredibly nice and helpful starting with the woman at the front desk and…read morethe two practitioners we saw. It was incredibly clean, fast, and efficient. Thank you all so much!

Highly professional, friendly staff. Very quick care. Easier to schedule online. Everything you…read morewant in an urgent care center.

Our family will avoid this facility in the future. I have never felt more judged and less heard…read more. The nurse never even took my daughter's temperature. If she had let me finish a sentence we could have avoided a time-wasting misunderstanding as well. I'm only giving this 2 stars instead of 1 because we were in and out quickly. The waiting room was empty. Others must avoid it too. Go elsewhere.

It's unfortunately that time of year & we needed to make a visit to urgent care again…read more I really love this facility. There are two kiosks near the elevator for easy check in. The ladies at reception are all very kind & professional. Gabby helped get us checked in this morning and was very pleasant & sweet to my little one. I appreciate how clean this facility is. The waiting room has plenty of seats, hand sanitizers & face masks available. They also have a TV playing kids shows to keep the littles entertained during the wait. I also appreciate that everything is in my chart if you're already a patient for CHKD & then the Primary Care Physician has access to the visit as well. I much prefer this urgent care over another due to their attention to children and warm environment.

My last experience with the Virginia Beach General ER was certainly not something I would ever want…read moreto repeat. When I was trying to decide which ER to take my visiting sister to, I replayed my experiences with all the surrounding ones in my mind. My sister had a very unusual problem. My thoughts immediately went to the fact that Beach General was a Level 1 Trauma Center. So I anticipated the most skilled physicians to be there. But I also remembered my long waits there previously. My friend's Mother is a nurse in the Oncology section, which is close to the ER. Her mother told her that the ER parking lot didn't look busy. It was the middle of the day, So I decided on Beach General. What a mistake! Walking in I was very pleased that the Waiting Room was almost empty. I put on one of their surgical masks and helped my sister check in. We waited a little longer than I would have thought to be taken to a room. That's where the real wait began. The doctor & nurse were extremely nice. But try as they might they couldn't replicate the condition that had been nonstop since my sister's visit began. It was similar to taking your misbehaving vehicle in for repair and it works perfectly fine only when it's there. In the interim I kept seeing EMT pushed patients arriving one after the other past our exam room door. The visits from our care team grew very far apart. The hour grew later & later. I went to the bathroom once. There were patients in beds lined along all the walls outside both the exam rooms & the large medical staff station in the center of the ER. Some looked extremely ill. Finally the nurse said that they were going to give my sister a dinner to try to bring on her problem. She said the meal they brought was delicious. It looked & smelled that way. I had been there for many hours but was not offered a meal. The EMT's kept coming in. The Care Team visits became almost nonexistent. I really felt empathy for them because they were extremely understaffed for the huge level of incomings. Finally I decided to go to the Medical Station to try to talk to someone. My sister's problem was obviously not going to be replicated that night. And there were very sick patients waiting for a room. Fortunately the doctor was available. She agreed to dismiss my sister but have her return for imaging. No way would it be Beach General was the thought going through my head. We left with it dark, late & me being extremely hungry. Thank goodness there were leftovers in the refrigerator. Did you think that I just described the worst part of the visit? Not so! Sigh.... Two days later I woke up with a sore throat & a headache. It got worse & I felt extremely weak as the day progressed. Should i have someone bring me a Covid test? I had been so careful for years because I'm high risk. But my worst fears were realized. I tested positive & began a terrible month long bout with the newest variant. The only place I had been outside my house during that time period was the ER. No one had visited. It was obvious that the ER was the only place where I could have contracted my first and hopefully only case of Covid. Needless to say I will choose one of the other nearby ER's should I ever have the need for one again.

Care was very poof. Did not give me reasonable time to discuss my issues. On top of that two…read moredoctors sa me on April 13, 2026 and both doctors gave the incorrect after visit notes.