I love going in this store! I stop in, at least once a week, just to see the sales and check out…read morenew items. When I go in for specific items, I'm always assisted and I feel like the staff is knowledgeable, reassuring, and honest. They have helped me with shipping orders and the rare returns. If you are like me and aren't really up to date on newer brands, go in and ask questions! I've never had an employee be anything but courteous and informative!

Alex is absolutely amazing! He did the most amazing makeup application and his center skills are…read more10/10. such a kind person who is super passionate about Ulta and their products.

Yesterday I stopped in to the Merle Hay Mall store, I was greeted promptly and sweetly by several…read moredifferent associates as I passed through the store on my mission! I heard a gal say there were only 6 left of champagne toast, to which I promptly asked for all of them as they are my favorite. We chatted and joked a little as I sniffed at other fragrances on the sale. When I went to the register, the gal who offered to help me was new and my issue was a bit more complex so she handed me off to the gal who I'd been speaking with, Tasha. Tasha explained the complexity of the price adjustments because the online items show you can return or adjust in store, and offered to call customer service to get it fixed. Even though we both knew that could take forever since the online stuff had gone down the day before and this big sale had them super busy. She was patient and kind, and conveyed what the phone gal was saying. I got frustrated, not with Tasha, but they were refusing to do my price adjustment even though I was within the policy. I was getting frustrated. And the store systems weren't pulling up the skews. The gal on the phone wanted to mail me a gift card later but that didn't help with the candles I was going to purchase now. Tasha was amazing, she knew I wasn't frustrated with her personally but she empathized with my frustrations and was super patient. It took her away from all the restocking she was doing too! She got off the phone and figured out a way to re-ring them up so it would fix the issue of the price correction without having to give me cash back so I could use my adjustment that day! She took excellent care of me with patience, kindness and empathy. When I had met her I didn't realize she was the store manager because she was in the grit of it getting those shelves restocked quickly, while still talking to all the customers, but she definitely characterizes what you'd want in a strong management leader, kindness, patience, empathy and creativity to get to a practical RESOLUTION! After my experiences with Tasha and her kind staff I will gladly support that store rather than online any day!

Staff was EXTREMELY knowledgeable of seemingly every scent. They knew the exact notes each scent…read morehad, and could even recall the name of a discontinued fragrance that I had described just based off the scent profile. They knew which stores offered products and services they did not have, and they were obviously very familiar with online-exclusive products. Very impressed with their expertise and service!

Randi did a fantastic job on my brows!( was a customer at the threading place but this is much more…read moreprecise and less painful)

From the owner: Feeling good is always a good look. At Benefit at Ulta Des Moines, we've got all the goods for…read morenewbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

I'm obsessed with this store and already want to go back even though I was just there yesterday…read more The postcard selection alone will knock your socks off! So, so many great options and all affordable prices so I actually spent some money! Don't miss it.

It's cute! It's kitsch! It's cottage core and homemade. Definitely a spot for someone looking to…read moremake their space cozy and cute. Local business that sells local goods. Nothing will be cheap, but you'll look and feel nice and have supported a small business. I'm partial to the homemade soaps and plant vibes.