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    SEPHORA at Kohl's

    5.0 (1 review)
    Closed 9:00 am - 10:00 pm

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    3 years ago

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    German Street Coffee & Candlery

    German Street Coffee & Candlery

    3.6
    (10 reviews)
    26.9 mi
    $

    I'm writing to bring your attention to an unfortunate experience my husband and I had at your…read moreShepherdstown location this past Tuesday around 4 p.m. After unsuccessfully trying to reach someone directly, I felt it was important to follow up, as I would want to know if I were in your position. We've been loyal customers for over 12 years and have always appreciated the charm and warmth your store offers. Unfortunately, this visit was quite the opposite. My husband--just a week out from emergency surgery--was on his first short outing. We were both wearing masks for medical reasons. While that shouldn't matter, the staff member behind the register treated us with clear hostility from the moment we walked in. I greeted her politely, but she responded with an eye roll and a visibly unwelcoming attitude after looking at my mask first. That is ableism. Before my husband even entered the store, she abruptly and rudely asked, "Um, is that a service dog?" I answered honestly that our dog was not. Rather than calmly explaining store policy, she became increasingly short and vague. When I asked for clarification--since we've previously visited with our dog after receiving permission--she abruptly mentioned the health department had "just been in," and seemed flustered when it became clear we were unaware of any new policy. The tone throughout was dismissive, confrontational, and deeply unprofessional. Others in the store appeared just as surprised. It wasn't just about the dog; it felt discriminatory and ableist. We were simply trying to enjoy a brief outing and pick up a gift, but left feeling disrespected and unwelcome. This experience does not reflect the Shepherdstown community or the reputation your store has built over the years. Thank you for taking the time to read this. I would appreciate a response, and I'm happy to revise or remove my review once this is addressed--it was simply my only way to reach you when other attempts failed.

    Stumbled upon this sweet little shop and picked up a handful of unexpected gifts. Couldn't resist…read moregetting a few things for myself also!

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    Candles
    Candles
    Lemon Ginger Tea and Blueberry Tea
    Lemon Ginger Tea and Blueberry Tea
    German Street Coffee & Candlery

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    SEPHORA at Kohl's - cosmetics - Updated June 2026

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