Sephora employees are very nice but all ways talk to you and sometimes I don't want to talk to you!!! But overall the store is nicely organized read more

I have been in twice to this location and both times I have received horrible customer service. The staff is so rude and act like they are being bothered if asked anything. Customer service is obviously not priority. read more

Okay so everyone knows what Sephora is about, so this review is primarily based on customer service. I got to the mall at ten a.m., but when I got to Sephora, the doors were locked while three associates stood around gossiping. One of them was still counting her till. I'm sorry, but if you have three people opening, your till should be opened on time. When they saw me taking pictures (as I always do when I'm out), they rushed to open the door. They greeted me as I entered and I told them I didn't need any assistance. They checked in with me a couple times, which is fine by me. However one associate did follow me every time I went into a corner aisle. Like really? I may look a bit younger than I am, but I'm clearly not some teenager who needs to shoplift makeup! At least she attempted to be subtle about it by pretending to be straightening the shelves (like seriously? You just opened and I'm the only customer around.. Clearly the shelf was not in need of straightening). However, I won't fault them too much for that because I worked retail when I was younger and they tell you to follow people around the store, so it's not that big of a deal as long you're not profiling people (which I don't think they were considering...). When I did need an opinion deciding between a Lancome palette and a Too Faced palette, one of the other associates helped, so that was nice. I did have to wait like ten minutes to get a perfume sample made, though, so that was irritating. Also, their tester makeup for a lot of products are really gross. I didn't even want to swatch things on my hand! Overall a tolerable experience that was only slightly annoying. Not bad for a store that usually hires teeny boppers as associates. read more

SEPHORA - Doors closed at 10:03 :( - Cosmetics & Beauty Supply Near Me - Boise, Idaho

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Love their customer service - their staff are always willing to help. I'm sure they are encouraged to make a sale, but they are patient when you have a list of questions and want to check out other products or samples. And their return policy is awesome. If you end up not liking the product, you can return or exchange it with no questions asked. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Boise, Idaho

I'm sorry I need to be so blunt but yikes: this is a gross Sephora. I regularly go to locations in Idaho, Oregon and WA and this is the worst. Product is gooped all over, try-on/sanitation stations are neglected and even receptacles are visibly grimy. (And I was just there on a Tuesday morning, not after Black Friday or something.) The employees are always as helpful as they can be with so much sold out all the time, so I want to give them due credit. But this place needs to step it up on a bigger level. read more

Came in just before close and was helped with grace and skill! I restocked on a foundation I love (Urban Decay Stay Naked) and got a match. Thanks, Sephora staff! read more

Not much into makeup but every-time I come in here everyone is super friendly and helpful! Always a great experience!

Unfortunate that I can't give them more than five stars. Meh. I shop here a lot and have never had an issue, associates are friendly, knowledgeable and leave you alone when you don't need to be helped. Selection is a tad bit more limited than other Sephoras but you can always go online, no biggie. The reason I'm particularly excited about this Sephora is that the women here are truly and exceptionally kind and generous, in addition to knowing their stuff. I recently volunteered to get some gift bags together for women at a shelter and I approached the store to see if there was anything they could do. They went above and beyond to get involved and I honestly can't be more grateful. Love you ladies!! read more

I would give 0 stars if possible. This is the last time I'll go to this place. I've been to many locations around the country and have never been treated so poorly. The employees have some sort of chip on their shoulder. While in the store there were 4 African females trying the Sephora makeup on just like everyone else. The employees started moving in closer and closer. I heard them discussing how they thought they were going to steal. Next thing I know there were 2 security guards. I asked if it was safe to be in the store and they said oh yeah, when there are a lot of teenagers we call for extra help. I spoke to one of the girls being convicted before even doing anything and she said they always do that to them when they go in there. The girl said they were not there to steal! Later 8 Caucasian teenagers where in Sephora doing the same thing and no security guards were called. Maybe some cultural training needs to be implemented at this location Sephora!! read more

Your experience at this Sephora may vary greatly depending on the day you go. You could be swarmed by 3 different individuals, or, the ONE time you actually need assistance with something, everyone is too busy to help you. The Sephora "point system" is also somewhat ludicrous, as those in the program hardly reap any benefits worthy of the amount of money they've spent. The "VIB" program is even worse. There really aren't many additional perks or benefits. And the free stuff is basically nonexistant. (Yeah, I used to buy a lot of makeup). They do offer free samples of products, so they have that going for them...which is nice. I just don't think it's worth going to the mall for this store. It may be beneficial to those shopping here to research their makeup and opt for cheaper, comparable products. read more

I don't shop often for beauty products and make-up but sometimes first hand experience is necessary. Looking for information and testing and new products. I have never been treated so poorly! Ageism is alive and thriving in Boise. At 68 I was ignored and wandered around the store for 15 minutes looking and no one ever asked if they could help me. There were lots of staff standing around and many other younger people were asked if they needed help. I find this type of discrimination just rude! I have been in Sephora stores all over the country and this doesn't happen. This staff needs some serious education and training! Lazy witches! read more

Really? Is a review even necessary of my happiest place on Earth! This store is my Disneyland. It smells pretty, it's full of shiney things, and GLITTER - there's lots of things with GLITTER! Walking in just hits all my senses and makes all my 2000 parts even happier. I just want to dance and twirl when I am in Sephora! read more

Great customer service. The staff was so sweet helpful. I had been to other Sephora's and no one would help me or knew what I was wanting, but they were wonderful at this location! read more

Why didn't they have YSL at this Sephora? Maybe it was a trade off because they had a pretty awesome fragrance selection compared to other Sephora's I've been to. Like some of the others have said, they're definitely not short-staffed at this location, but it was one of many Boise offerings I enjoyed. Keep it classy, Sephora! You did right by me this time. :-) read more

I'm always a very happy camper whenever I have the chance to shop at Sephora, because I live 5-6 hours away from the nearest Sephora locations-Boise and Salt Lake. With that being said I was just giddy to be there and having money to spend! I do agree with the other poster, one person comes to asks if you need help and then the minute you move to another brand section a second person is already coming up to you. It seems like they have way too many people working at any given time. Also, almost everything I was looking for wasn't shelved...they had to radio in to the back to see if they had any in stock back there. Pretty annoying. Seems to me they should have had a couple girls who didn't have anything to do restocking shelves. They were also out of a few items completely, bummer. Also, I was looking for the Shu Uemura eyelash curler (my favorite) and one sales lady told me you could no longer get that brand in the US. Wrong,. You can't get it in any Sephora or other actual store fronts, but you can still buy it from Shu Uemura USA online. I wish she would have been better at explaining this. I love the beauty tools section, cute tweezers and I got a pair of rhinestone toe-seperators. Fun. I will be back next time I drive though. read more

I actually will not buy online again. I question buying in store again. I buy many products and a recent shipping experience showed me Sephora is not customer service based. Purchased on 11/15 and received 11/30. No real reason for delay. And NO apology or offset. It was shipped "slow boat". Unreal. Thumbs down. Sephora isn't an American company anyway read more

Sometimes they're out of the items I need and I have to end up ordering them online. However, their customer service totally makes up for it! I used to be a loyal customer at MAC but after consistent terrible customer service there, Sephora is now my go-to store for cosmetics. read more

I'd like to express my extreme satisfaction with Jasmine at Sephora Boise Town Square. As a 47 year old, it's important to find skincare targeted to my age. I had an idea when I came in the store of some of the brands I wanted, but with Jasmines help, great listening skills and product knowledge, I walked out of there feeling very confident in my new skin care routine. She guided me away from some of my initial thoughts and showed me products I was not aware of and how they would meet my skin care needs and what I was trying to achieve. It's obvious she is passionate about her career and takes it seriously. I think we were together at least an hour and not at one time did she try to blow me off or not stay focused on my needs. This is my best experience at a Sephora. Thank you Jasmine. read more

Great customer service friendly staff and huge selection of cosmetics to pick from pretty much anything u want and more. Only reason they didn't get 5 stars is uncoordination of the staff when it came to meet and greet to the point of annoyance. I wanted to just browse and play and shop and buy with no paticular purchase in mind. I spent 1/2 my time there telling the employees that as they were very slow and lacked customers. I think I was approached by every single staff member that night.when I did have a Q they were quick to respond. Found out CARGO was pulling their line and had half off so I ended up getting eyeliner and lip gloss will go back on payday to get Urban Decay book of shadows as a gift for someone They had me fill out their customer loyalty card and gave me a birthday gift which was a mini mascara eye pencil and white eye shadow how nice as well as an extra Sample of clinique way more fun than shopping their online store Awesome cust service girls! 2 thumbs up just don't overdo it so the customer doesn't feel they can shop read more

Dirty store. By far the dirtiest store I've shopped in. Open your eyes and see how filthy the baskets and merchandise are. Who would want to use those baskets inside covered with who knows what? Bought a BITE multi stick that was covered in mold. It's package covered in dirt, it was the last one so I purchased. read more

Heidi was amazingly helpful. I went in looking for a BB cream to cover up these new blemishes I have come to be blessed with; walked out a bit more educated on what's going on with my skin lately and with a few products that I hope will do more than just covering up my once often complimented skin. Thank you so much Heidi! read more

Beyond having a helpful staff and large array of products, Sephora goes above and beyond. I have several allergies and the staff has been incredibly helpful in getting information that may not be available on the packaging. Another plus is their willingness call when a product is back in stock instead of the customer having to repeatedly check to see if they have it back in. I've been lucky enough not to be inundated with requests for help like the other posters. The only downside is how crowed the store can get at times, making getting anywhere nearly impossible. A small inconvenience for such a great selection though. read more