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    Ask the Community - SEPHORA

    DiStefano Medical Spa - Facials

    DiStefano Medical Spa

    1.0(2 reviews)
    0.3 mi
    $$

    After $2,500, plus $320 for add ones, there were zero results…read more You ask how you could improve ... A refund is how.

    In mid December, I read about a cosmetic procedure called Profound.  I was searching for providers,…read moreand learned about DiStefano Med Spa, and called and talked to Jessica.  Jessica said, they didn't like Profound, was selling the machine, and switching to Ultherapy.  Jessica said their patients liked Ultherapy, had gotten great results, and it was less invasive, and costs less.  I had never heard of Ultherapy, and told Jessica I wanted to do research.  Jessica said the cost for lower face and neck was $2300.  After doing research, I decided I wanted to try Ultherapy, and called Jessica to make an appointment, and to confirm the price.  Jessica was not at work, so I talked to Madison.  Madison said the cost was $2700.  I then said Jessica had told me the price was $2300, and then Madison changed the price to $2300.  The price must depend on who you ask, or what day you ask.  The fluctuating price should have been a red flag, but I still made the appointment.  I live 2 hours from Chattanooga, and on the day of the appointment, it was raining hard, there was road construction everywhere, there was heavy traffic, I had to stop for gas, and I also had forgotten about the hour time difference, and arrived 40 minutes late.  Prior to arriving, I was getting calls from Madison asking where I was.  When I arrived, I was escorted to the treatment room, and I was taking off my rain jacket, when I noticed I had stuck my credit card in my pocket when I had stopped for gas. I said to Madison, I am glad I found the card because I was going to pay with the card, and asked if that would be okay.  Madison said yes, but there would be a 3% charge for using a credit card.  In all the conversations, and texts, I had with personnel at DiStefano's, no one ever mentioned payment.  In fact, they hide the fact that they charge 3% on credit cards.  I didn't want to pay the 3%, and the nearest bank where I could get the cash was a 40 minute round trip.  That would have put Madison on overtime, and she said she had plans and could not stay, even though her plans didn't start until 8:00 PM.  I said I could Zelleo the money, but they said no.  DiStefano's offered to wave the 3% on a second visit, but why would I agree to a second visit, when I wasn't certain I would like the $2300 first visit.  DiStefano's would not wave the 3% on the day I was there, even though I had driven two hours to get there, and they didn't tell me in advance there would be a 3% charge for using a credit card.  I had no choice but to pay the 3%, or leave, so I left.  I was out 4+ hours of my day, tank of gas, and miles on my car, but DiStefano's was out $2300 and the loss of a potential long term customer.  In addition to all the turmoil regarding payment, Madison, a nurse, didn't seem experienced in the procedure, and had not had the procedure herself, except for her upper lip during a demonstration on how to use the equipment.  Go somewhere else.  Don't waste your time, and money with DiStefano's Medical Spa.

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