Ive seen several people there but decided to go to Bella because of the reviews! She's good but makes you wait terribly long. She says it's because I didn't book it through her! Which I don't understand how that makes a difference! It's usually on a whim when I need it and have their number in my contacts which is way easier for me! Last time I went she was so busy I waited almost 45 minutes! She asked did I want to wait on her which was gonna be longer or go to someone else! I had no choice I had to be somewhere! Well two of my nails broke a little over a week of having them done! I want be back!! read more

So apparently the business manager left a response to my review. I just went to call Zen Nails and they have no idea of who she was. You guys stay away from this Zen Nails there's a really nice one over by the mall on like in Hamilton mall. The guys running this location don't give a crap about when things go wrong oh will give you five dollars off the next one no thanks. And then I was promised a refund and never got that. read more

They do amazing job very friendly and very clean place and nice service and always happy with there work

OH. MY. GOODNESS. ZEN NAILS NEVER FAILS ME. Literally I will never go anywhere else in Cleveland ever. I am very picky and it takes a long time to complete what I'm requesting and everyone is so patient and so kind to ensure that I am getting exactly what I'm wanting without misdirect or letting me leave unhappy. I at least tip $20 to my pedicurest and manicurest every single time because they never disappoint me and they make sure I'm comfortable and happy and taken care of with refreshments. The overall experience Zen is just amazing. 10/10 experience! HANDS DOWN read more

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I got a pedicure for me and my husband marks 47th anniversary! The lady that rubbed my feet did an amazing job! She really takes her job seriously, i walked out of that place sore. Knee to toe. I then proceeded to ask her what she was saying, because she wasn't speaking english, she said that she loves my beautiful dress and gave a little giggle to one of her coworkers beside her. I truly love that girl and the beauty of a business she works for. Tottally would reccomend. read more

Last minute decision and they were very accommodating. They were friendly and did a great job read more

i had my nails done on a tuesday, they hurt so bad i came back thursday to have them removed. When i told the man at the front desk he scoffed at me and acted like i was making up the pain. they took my polish off and my nails and cuticles looked awful when i left. honestly, i wasn't upset until they acted like i was making it up. will not be returning. read more

I always get my nails done here. Everyone is very polite & kind, very eager to please. I've had several different stylists do my nails and my pedicure, all very gentle and good at their business. I highly recommend Peter. I will be asking for him in the future. read more

Came here to get my nails redone after a different salon messed them up. They looked great and I was so excited, but after only 2 days the polish started to chip off. Went and got 3 nails redone just TWO DAYS later. Then while on vacation (doing nothing), more started chipping off. Now, I have even more that have chipped off but I am done wasting my gas and time to get them fixed when they should have been done correctly the first time. Not sure if it was just the polish or technique, but obviously something was not correct. read more

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Three years ago when I came to this establishment I would've given them a zero stars because the customer service was horrible the worst I have ever been treated. I had a newly moved here from Houston and the owner at the time or management was just horrible. Fast forward to today I have been there many times in the last four months whether it was girlfriends spa day or just my own pamper day and I have had the most amazing service and very high-quality work done. They have accommodated me more than I have ever been and I would come here again and again. Not only is the facility beautiful and relaxing it really is a Zen place. They have all the latest trends and nail polish assortment. I normally get my SNS nails done and it's wonderful you should definitely check it out the Decour is black silver and red. Mostly Asian theme with a modern twist. The owner is absolutely very kind and sweet and wants to make sure that every customer is happy. read more

Zen Nail Spa - Nail Salons Near Me - Cleveland, Tennessee

*Update at the end 1/12/23 Artist: David, who came highly recommended (I should have tried Kelly after reading more reviews) Request: pink / white powder French manicure / acrylic Result: White powder was shaped well Pink was misshapen, bulky, acrylic over cuticle, not filed well About me: acrylic nails since the 90s Experience: I pointed out the acrylic over the nail, and asked him to file down the bulky and odd shaped ones and he told me thin nails would be weaker and very aggressively separated my cuticle from the acrylic and cut my cuticle when he filed them down, and was not apologetic in the slightest. He never asked if I liked them during or after completion. My requests appeared to bother him. I ended my visit, canceled my pedicure, and immediately went across the street to another place, who fixed my nails and did my pedicure. More money, but now I have decent nails for my vacation. I have 2 friends who love this place but use different people each time. Do give them a shot, but read reviews. *I received a call from, the manager?, 30 min later with an offer to fix my nails but I'd already gone somewhere else. He was apologetic and offered a discount for the next visit. He also asked me to delete the review. I declined but offered to post this update. I gave them a second star for the follow up. read more

It was very busy when we walked in, so we were definitely willing to wait. It had a nice interior and I liked the music and waterfalls they had. Unfortunately, when we were seated, my friend and I both felt pressured to get more than what we wanted (I wanted a basic pedicure, friend wanted a pedicure with no color). They repeatedly asked us if we wanted gel, color, our fingernails done, many many times despite us saying no. I understand upselling but it was constant throughout our time. Additionally, we felt very rushed. I guess because we weren't high enough paying customers. We got there at about 5pm and we were paying by 5:27pm. Also, we each paid $30 which was strange since my friend didn't get any color...but I'm not sure if that's usual. During the pedicure, I didn't feel relaxed at all and it felt like they were being aggressive with cutting, shaping, etc. afterwards I looked at the pedicure up close and it is sloppy and jagged. My nails were also wet for a long time because the stylist refused to wait more than 10 seconds between coats. Some of my toenails don't even have color all the way down them. We wanted to try this place because of the "zen" name but it was the opposite of zen or calm. We may try again--perhaps they were pressured to get in any as many customers as possible, but I'm not expecting much. read more

Here from out of town and desperately needed a pedicure. Alice hooked me up! Great job sweet young lady, would definitely visit again when in the area. read more

My first time today in this salon.. and like any other women, i am very picky on who works on my nails but Shout out to Jasmine! She really nailed it! I couldn't be more happier of the results of my nails. She helped me pick out the colors and boy it came out amazing i told her I don't like thick looking nails so she went for a coffin style.. i'll definitely bring my friends or my mom back here.. and will be coming again! I think it's worth every dollar i spent. Plus $15 tip for her job well done!!! If you guys wanted your nails to look like mine go see Jasmine ;) read more

Zen Nail Spa - Sns dip nail art - Nail Salons Near Me - Cleveland, Tennessee

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My second time going was not as great at my 1st. I had a young lady named Jasmine and she just didn't care how I wanted my nails. I really don't like thick nails and she just kept overlooking what I asked for. She cut my nail bed while she sanded them down and they still came out huge and with wayyyy to much product. I just hate that I paid 55$ to be cut and not heard when I asked for a certain type of nail. read more

Zen Nail Spa - Nail Salons Near Me - Cleveland, Tennessee

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If I could give zero stars, I would unprofessional and rude. The nail techs are consistently inconsistent with the services provided. They do not listen and respect client wishes. read more

This place is amazing!! I had the BEST experience there today. Amy was my wonderful beautiful nail tech and she did a perfect incredible job. My sister in law recommended this place and very happy she did! Facts: when you first walk in the atmosphere is very relaxing, even though they were busy. (Great sign). I was warmly greeted by the sweet woman behind the register helping another guest. She helped me check in easily on their kiosk which took about a minute tops. I checked in as a full set, and she showed me to their nail polish area and guided me to their gel polish baskets. I expected to wait awhile! But about 5 minutes later, Amy came and told me she was ready for me! The service: Amy has clearly been doing nails a long time and has perfected her craft. After chatting with her I could also tell she has a real passion for her profession!! Next time she going to do some kitty designs on me! Am so excited for that! She says she does it all- powder dipped, designs you name it! She was SO FAST. Also I barely knew she was doing my nails. She has a very gentle touch and nothing hurt at any time ever. Contrary to other places I have been that really can drill down hard... you know what I am talking about ladies!! Overall this was THE MOST pleasant experience I have ever had getting my nails done. Pro Tip: They have a point system too for return clients - super nice!! I will post some more feedback on that when I can. Sorry yelpers- was selfishly enjoying my awesome experience! My appointment took an hour and cost $45 plus a $10 tip. I paid for the service with my credit card and tipped cash. Hands down ***** FIVE STARS and satisfied client. Will be returning again!! Thanks again Amy so much! read more

Have used Zen on many occasions but this is the last. They are way too busy to actually take their time and do a good job. Went in for a basic manicure and got less than that. She didn't use any cuticle oil or soaking before clipping my cuticles. Very painful and no lotion or massage. Will not be back! read more

Zen Nail Spa - Nail Salons Near Me - Cleveland, Tennessee

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I've been there since I moved to Cleveland. I've seen a certain nail tech she is out of the country. I was seen by a different nail tech two weeks ago and the dipping didn't stay very long. I went back today got a dipping and a pedicure and when I was getting my dipping , she actually serviced another client for an eyebrow wax didn't ask me just told me therefore she put me way back on my time frame. I will never go back there again you can't hear yourself think with them talking back-and-forth in Vietnamese or whatever it is that makes no difference it would be the same in English. It's too loud. And with everything so expensive customer service should be everything when money is as tight as it is. I bring my own powder never get a discount for that read more

Richard, Laura... Thanks! Wrecked my nails with an at home dip kit; Richard took very good care of me and set me up. Very gentle touch comforting technique just really thorough, full set lasted me with major wear and tear, I'm a server... came back and he was busy so Laura took me in for my refill, and I am just as pleased with her thorough technique and skill... definitely committed to this locatio read more

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Ok so I just moved here from Florida and I was looking on getting a spa pedicure. I'm a sucker for the hot stones I love the hot stones on my feet my legs. So I had purple on my toenails prior to coming in there and I told the girl look you didn't get all the purple off oh no no no I got it I got it. So I went with a shimmery like iridescent pink I brought my own polish my own OPI polish. Well needless to say you can still see the purple on my big toe my second toe and I kept telling her it's still there she did nothing about it. Not impressed. Also I don't wanna be sitting right next to someone getting my pedicure distance us like one seat in between. I guess I'll get off my soap opera box but I will be finding another place for a pedicure. read more

The nails were okay. The man doing my nails was on facetime the whole time and I got a fungal infection from them too under one of my dip nails. read more

A great nail salon that puts themselves above the rest with special touches. Always busy so while I would suggest getting an appointment, I've never had to wait without one. They manage to make an extremely busy nail salon still peaceful and relaxing while getting a pedicure. From lighting to decor it really sets the mood for being pampered. Take them up on their complementary drinks (Wine, Sodas, Coffee). They have hundreds of colors to choose from and I've never left without being extremely satisfied with my results. There are different packages to choose from but don't skip out on the hot stone massage. Your legs with thank you later. read more

If I could give a zero star rating I would and if they see this, they should know who it is, I went in there today, wanting a five color French tip medium length acrylic set on their website. It says starting out at 52$understandable, no problem. So he sees the picture he gets down puts my tips on and everything and then says $95 excuse me.!!! I ask him can he break down the price for me he told me 50 for the acrylic $10 for the extra length when I wanted medium and then he came up with two extra $15 add-ons when I didn't even request that so I asked him to politely remove my nails mind you he did not put any acrylic on he nipped each one of my fingertips as he was pulling my nails to take them off at first he was gonna snatch them off. They need to make sure that they have their prices correct online and whoever answers their phone need to be present so when a customer is present they can be there to witness, mind you the $95 was not the problem I could've paid that it was just the fact of these unknown added charges and him for trying to rip off my nails, I don't know his name, but he always likes to wear slacks read more

This is literally my favorite nail salon in the Cleveland/Chattanooga area. They are always clean, always welcoming and always end up doing a good job. I have never come into this place and it's not busy and they still take you without an appointment. The place is nicely renovated and clean. I am always very pleased with how my nails turn out. read more

Stopped in to get a full set on a whim. I had no appointment but I signed in on their very tech savvy system and was seen right away. The young man who did my nails didn't speak much English, but I am generally not feeling chatty in a nail salon so it worked out great. He did superb job on my nails and I will go back to see him. As for the establishment - it was very clean and trendy. It was a relaxing atmosphere. read more

We were in Cleveland dropping our daughter off at camp and thought a couples pedicure sounded like a nice way to start the kid free time camp provides. I chose Zen based on the location and the previous reviews. I called ahead and, as soon as we arrived, we were ushered back to a semi private area with two pedi chairs next to each other. The gentleman who filled the basins apologized for being on the phone which was such a nice gesture of customer service. Our nail techs were friendly but not intrusive. The atmosphere was so quiet and relaxing that my husband dozed in and out while we soaked. I can't recommend highly enough. Great atmosphere and great customer service. read more

Oh Zen. I've been going here since the first owner Traci opened it. The old techs were amazing, took their time, and if they saw a mess up during the appointment they'd point it out and fix it immediately. I went in about a month ago for a dip fill. Only 2 layers and literally by the time i got home 2 corners cracked off. By day 4, they were all coming off. This go around i decided to give them one more chance, and holy crap i knew once i saw him putting the acrylic on i was going to hate them. They were drooling off the tip and dripping everywhere. Half my nails look curved because they're so thin at the end and the other half look even. There's so long I can't type and it looks nothing like the inspiration photo that I showed him that was very doable since it was a real hand from another friend. Here's a pic for reference. read more

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Found this place on Yelp and I am so happy I came here. I am from Cali and here visiting my family for the holidays. So nice that everything is open over here :) Everyone is very nice and caring. Made my experience wonderful. The receptionist at the front was amazing and super nice! My nail tech, I believe her name was Natalie, was amazing as well! Took her time to make sure they came out amazing. Very happy with my experience and I will be coming here from now on every time I visit :) read more

Zen Nail Spa - Nail Salons Near Me - Cleveland, Tennessee

They did an excellent job for my wife and I. We both got needed manicure and pedicures. Wore mask for first time, what a pain! Good people! read more

I asked for the $30 pedi. The person kept trying to get me to get the more expensive one. I repeatedly said "no thank you, the $30 will be just fine". It was suppose to be 30 min with "7 minute massage" per their custom services pamphlet. The salon worker spent a total of 15 min, from the time I soaked my feet til my polish was complete, on my pedicure. Definitely not what the description stated nor worth $30! I felt I as being rushed since I chose the cheaper pedi. Not sure why it's even an option if they don't actually provide the service they describe in their services pamphlet. Would NOT recommend. read more

AMAZING!! The prices are fair considering you really get what you pay for. The workers are always willing to help you pick colors, designs, shapes, techniques, etc. They work very quick, and I've never waited longer than 5-10 minutes to get my nails done even without an appointment. It's a very clean, relaxing environment as well. They do not disappoint! read more

Zen Nail Spa - Nail Salons Near Me - Cleveland, Tennessee

Here on vacation and needed to be pampered, so this was just the place to do it. Very quiet and calm atmosphere. Price for a regular pedicure was $35, which is a little more than I'm used to paying, but it was worth it. They take their time and get the job done right. I would highly recommend coming here! read more

Called and was able to get in right away eventhough they were slammed! Everyone was so nice and I loved the environment. I got a full set of nails and my legs waxed. Will be back. read more

Zen Nail Spa - Black tips with ombre sparkles! - Nail Salons Near Me - Cleveland, Tennessee

I have not been to Zen in a few years since I had a bad experience once before, but I am so glad I gave it another chance! I had a gel manicure today, and I am not much of a nail diva, but I can absolutely tell a huge difference from any other gel I've had. The shape of the nails is perfect and there is not one tiny section left unpainted. I am so happy looking at them while I type this! Not to mention the hand massage which felt amazing on my stiff, crampy fingers. I will definitely be back! read more

the worst! they are rude and impatient literally telling me and my daughter to hurry and out our nails under the gel light. My nails are ugly and do not match. I got my daughters done as well same thing! I think they actually forgot about her til I said something and she cried. They really asked me to call a friend back after she left because they said they didn't charge her enough. read more

Went today, busy Sunday. Called ahead said there wasn't much of a wait. So busy I soaked for 28 minutes before anyone came over. Asked for the basic 30 because my feet were in pretty good shape. But he kept trying to get me to do a more expensive one "it's better for you" I said "the $30 one does exfoliation of calluses and has a seven minute massage." (Pointing at menus of services)Neither of those things happened. Just a good thing I had taken care of my cuticles before I went. Didn't even ask and cut my toenails below the quick on my big toes. Did a good job on the Gel but looked weird with extremely short big toes. Wish I could remember the mans name. read more

It took longer than my regular salon and my nails started chipping on the sides after a few days

This place is amazingly perfect for me. I cant complay from the momebt you walk in you are treated like a princess...the salon has a gorgeous decorated lobby and beautiful chandeliers....they give u drinks from well dri ks to a nice selection of wine all included in the price!!! There is a massive sel3ction of colors and designs...u are treated ao beautifully...i always do the gel polish on both hands n feet for 70. I am addicted to this place. LOVE THIS PLACE LOVE THE STAFF! read more

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Extremely fast.. I swear the longest I've ever waited was maybe 5 mins before someone could see me. So many different colors to pick from, workers are always friendly. Easy to sign in you just use a tablet and type in what kind of service you want. read more