I used to work at this mall, not the Sephora store, and I would spend a lot of my days going and shopping there.
Their service is always shorthanded or full of people trying to avoid you. I've ever only had two people there that were really helpful to me; one was a district manager, and the other was a girl that while hesitant to do a makeup session for me did a great job being professional and polite. I can't say that about all their employees however.
I went in one day with my the bf to do some shopping and try some bronzers. These two girls, the only ones working at the time, couldn't be any less helpful if they tried. They were bottle blondes, covered in fake tan, gross looking snooty bitches that were just talking in the corner as far away from us as possible. You can say we weren't greeted. So I walked over because I had a question about a bronzer I was looking for and they both SIGHED at me! Sighed! Seriously?
One of the girls, who didn't even answer my question, just started walking over to the bronzers I was looking for and pointed at the display. I started to browse the area, and she just mumbled something and just walked away before I could say or ask anything else. So helpful.
So I looked for a bit and had yet another question, and reluctantly went over to the two girls in the corner again and asked them about something else. They were both giving me the shittiest stares even though they were just laughing and talking to each other moments before. It's not like they're having bad days, they just have bad attitudes. This time the same girl came and stuck around for a few minutes and helped me with some swatches. Then as soon as I said thanks she 180'd it back to her coworker.
I didn't realize doing your job was such an inconvenience that needed to be rushed, especially since literally no one else was in the store.
I bought what I came there for, and thankfully some other girl showed up to check us out.
Anyways, I had never felt so insulted before, being treated so poorly by such a snooty bitch, in front of my bf of all people. i hope they get fired for the way they act. read more