Excellent and pro customer service from Rose. She understands skin care and helped the two of us with products. She was very friendly and helpful. read more

I can only start with amazing, love this store to me is like a kid in a toy store . All my favorite make up and fragrances I find here and always looking for new items prices are fair and variety is vast. I'm a loyal customer. read more

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Aside from the Apple Store, this Sephora is the second busiest store in the Galleria Mall in Fort Lauderdale. Stores seem to be closing every few months here but this store is packed with happy ladies hunting for their sacred cosmetic product. My wife and her friend went nuts in the store rummaging through different shades of their favorite lip stick, shampoo and foundation. Staff positioned at every aisle for assistance and probably as a theft deterrent. Our friend bought a hair product from Morraccanoil and then gave her a cute tiny black and white striped bag to carry it in. My wife purchased Dry Shampoo from the same company for $14.99. Sephora carries many of the big name brand products including their own brand called the Sephora Collection: Clinique Dior Moroccanoil Urban Decay Benefit Rare Beauty Nude Stix Grande Cosmetics Sol De Janeiro Salt & Stone read more

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I love the fact that they sell so many amazing brands besides their own products. I was greeted as soon as I walked into the store. Their staff is always helpful, they helped me find what I was looking for. I got the Sephora liquid eyeliner which I love. read more

SEPHORA - Eyeliner - Cosmetics & Beauty Supply Near Me - Ft Lauderdale, Florida

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I'll be honest, the store itself can be hit or miss on service, I once checked out and was told they used my 20% off rouge discount... and they didn't. However, my gal VALARIE who does custom makeup at this location... is SUPERIOR. She is friendly, kind, open and very accommodating. I loved her style, and how she did our consultation before the appointment got started, and the way she carried herself. It was a exceptional experience from start to finish because of her and her level of professionalism. Not only that, but I felt the level of authenticity was unlike anything I've experienced before at Sephora. She was honest and open about her experience with the company (she loves Sephora!) and also about topics we could connect on like skincare, aging, and stress reduction. I was so so so happy with the final result and could not have asked for a better associate to help me! If you're going here for custom makeup, please ask for her! She's funky, fun and so so fresh. read more

SEPHORA - Custom Makeover by Valarie - Cosmetics & Beauty Supply Near Me - Ft Lauderdale, Florida

I purchased some very expensive foundation from Sephora. Unfortunately, the product caused me to break out in hives. I went to the store and asked if I could get a refund or credit. Because I had it for over 30 days, they refused. I feel like this was unfair because I can't use it and they wouldn't work with me. I won't make future purchase from this establishment. They aren't customer friendly. read more

Recently went to a Lady Gaga concert with one of my friends. As neither of us can do makeup, we decided to go to Sephora to have it done. We were able to easily make both appointments online and when we got there, we were taken right away. Our artist listened to what we both wanted and was quick and diligent. When I noticed a spot I didn't quite like, she fixed it no problem. Would deff check out again if needed to! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Ft Lauderdale, Florida

Customer service is awful Thank goodness you can order ONLINE Salespeople are inexperienced and rude read more

Cute store highly stocked with items. Staff was friendly and very knowledgeable about the items they carry. Picked up w new fragrance and tried some beauty items while I was there. read more

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I purchased a few Christmas gifts from here the other day and somehow left my bag in the store and didn't realize until I returned home from vacation. Eva is an absolute angel and told me she could ship it to me free of charge. I am beyond appreciative as I was going through a difficult time and I was so sad about losing my gifts that I bought! Thank you Eva!! You are the best! Merry Christmas! read more

Its a good thing I knew what I was looking for. Even better I could find it on my own. The sales girls clearing seem to have another agenda when on the clock here. In groups of three, yaking about whatever.....checkout took longer then my time spent looking for the items I was in search for. Both registers- TICK-TOCK...YAK-YAK Customers don't like standing there or anywhere--waiting for you to respond, especially when one can hear it has NOTHING to do with work !!! I know its the holiday, but really... Unfortunately I didn't have time that day to ask for the store manager and ask WHATS GOING ON HERE ???? Very poor customer service, So if you don't know what it is your looking - dont bother, Customer service is NOT their thing.... read more

Personal I've never had any problems with any Sephora workers in any state but the one in Fort Lauderdale.. horrible service. All the lady's were giving so much attitude for no reason and wouldn't help out finding the products we needed. Some good environment it is. They shouldn't be working there. read more

The best location in Fort Lauderdale. The staff is amazing and genuine want to help you.

When I walked in 3 different employees saw me and completely ignored me which I found so weird and rude, I spend a lot of money at sephora. No one asked me if I needed help or acknowledged me. When I got to the register the cashier was on their phone, and then was like are you ready? Like what do you mean!?! They were nice in the end and gave me samples, but still. Will not be returning I'll just go to my usual location read more

Don't expect to get help unless you actively seek out a sales associate. I think the security guard in the back of the store noticed me more than the sales people (he even said bye when I was leaving) and I thought that was ironic because several of the ladies looked me in the eyes and literally walked past me before I could ask for help. 30min later and once I found someone to help me color match foundation, she was very helpful and introduced me to a bunch of products that would be beneficial for my skin. I didn't find her pushy because I was open to trying new things - the makeup line I've been using for 10+ years discontinued two of my products and I was looking for alternatives. I left feeling like I accomplished what I went in to do but it would have been nice to get help sooner. The store didn't seem overly busy for a Saturday afternoon as there were quite a few sales people on the floor and no wait time in line. This Sephora is a good place to go if you know what you're getting. read more

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Because we are on a plane this week we can't buy big bottles but this one employee offered us a sample of urban decay so that we could just sample it. It's about 3 applications and I thought that was awesome. To think, a bottle of Urban Decay foundation is kind of expensive (and I should know since this is one of the products I use on others) so to give a small sample of it in a plastic tiny little bottle was really smart. At least we were able to take it on the plane because we needed it for a night out and the rest we took home. This is what I call excellent customer service and this is why Sephora usually gets my business. Customer Service and awesome product always go hand in hand for sure. read more

Jaxx was so helpful! He helped show me how to apply all the makeup I was trying and he directed me to the fenty line which I loved all of. He helped me find exactly what I was looking for. Thanks so much Jaxx! read more

Came in 10 minutes before closing got a very nasty look by one of the employees. Felt very uncomfortable, put back what I was going to buy and left. read more

Pretty good location . A woman named Emily helped me and she was really knowledgeable. They helped me out with a lot of questions i had . I took a star off because i felt like i was being watched when i went to look at skin care products . It was weird read more

I usually shop at the Sephora closer to me in Coral Springs but I went to Fort Lauderdale Beach on this day and decided to shop here after. For the most part I knew what I needed because I sampled a foundation and loved it so I wanted to purchase the full size bottle. Upon entering the store absolutely none of the associates greeted me (it was about 2 of them assisting guest and about 4 more doing nothing) I shrugged it off as maybe no one saw me so I headed to the Lancome section and picked out my foundation shade. Then I headed over to Fenty Beauty to grab a Gloss Bomb, still no one asked if I needed help, no greeting or anything. It took me a couple seconds to figure out where Tatcha was located (I literally walked from the front of the store close to the entrance and towards the back to reach to Tatcha) I passed numerous associates and the cashier at the register and still no one greeted me or asked if I needed assistance. But as soon as I walk over to the Tatcha section and pick up the Silk Canvas Primer for $52, not only 1 but 2 associates asked if I needed help. All of a sudden because I have about $130 worth of products in my hands the associates notice me. I was shopping with my friend and I said to her "Wow, I've been in the store over 10 minutes before any associate acknowledged me." I know the manager overhead me hit she kept doing whatever it was that was occupying her time. They had 1 cashier and after she saw the upset look on my face she paged someone to come ring up my purchase, she was nice but at that point I was over my whole experience and paid for my items and left. Customer Service is important, whether you're spending money or not. If I didn't know what I wanted to purchase my experience would've been worse. I left the store with a bad taste in my mouth and I wouldn't recommend anyone shop here to avoid being profiled and ignored. read more

SEPHORA - Sephora shopping bag. - Cosmetics & Beauty Supply Near Me - Ft Lauderdale, Florida

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I went to this Sephora on 3/27 for an appointment my mom made. My mom made it as a surprise for my birthday so I was not involved in the scheduling. I arrived early (a few minutes after 4pm for a 4:30 appointment). When I arrived, I learned I was scheduled for a personal shopper experience and not a make-up session (eyes only due to Covid). Clearly there was a miscommunication with scheduling. The issue is how the MANAGER Sylvana responded (my associate was pleasant and tried to get approval since the store was EMPTY and the make-up artist was not doing a single thing!). The manager came over and she was everything short of accommodating. She was condescending and told me I needed 2 hours notice to make an appointment (I had an appointment, just the wrong kind as explained above). I explained to her I had a birthday dinner and my mom made the appointment as a surprise. You would think as a manager, she would make an exception given the circumstances. Nope. I made a purchase (out of necessity) and as I'm leaving the store, she yells out to me "'make an appointment next time"! Not thank for coming, sorry for the inconvenience, or any professional pleasantries. Staff, especially managers should act in a manner that is reflective of your business model. If Sylvana is a representation of Sephora's brand, I will never shop at this location or give my business to Sephora again. read more

I have a confession. I am addicted to cosmetic stores. Like a moth to a flame I wandered in here today and was greeted by several sales clerks. One thing I noticed about Sephora is that they seem to never be under staffed. I was offered help more times than I needed it and got lots of product tips from the girls. The store is small so it gets a little confusing for me, especially since I am so used to Ulta! All in all, it's a good store with a excellent selection on all things beauty. read more

If you're looking for quality cosmetic and styling products and a nice selection all in one place, Sephora will satisfy. Smashbox, Bobbi Brown, Lancome, NARS, Laura Mercier, Phyto, and many more .. basically a selection of what you usually go to several counters at a department store to buy. Almost like a miniature version of Ulta, with all of the high-end goodies. Great selection at regular retail prices, though customer service can be itchy at times. read more

Came to this location for the first time and loved it!!! Everyone who I talked to that works here is so sweet and helpful! Usually go to the boca location where the employees are stuck up and snobby... This location is my new favorite! read more

SEPHORA - Finally got the Tartelette palette in bloom! - Cosmetics & Beauty Supply Near Me - Ft Lauderdale, Florida

This location was very efficient. I walked in and was immediately greeting by a friendly sales associate, Jade. She helped me find the concealer I was looking for. I also expressed interest in a cologne of which she gave me a small sample to take with me. All of this is consistent with other stores but I wanted to rave about the store particulate and Jade. Thanks! read more

We decided to stroll in here to look at a few items and the service was absolutely superb. Though the ladies were busy busy they did take time to help each of us find what we're looking for. I found the knowledge level of each employee very attractive they knew their's products quite well and would come up with other ideas if what you were looking for wasn't quite right. It's nice to let someone do the work for you when you're looking for facial products since there's so many to choose from. I ended up buying a lotion for under eye health and preventative of lines. The ladies took me to several different eye product lines and helped me try each one which I thought was very professional. read more

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My go to spot for makeup. They have a great selection and the staff is very knowledgeable. The store is really clean and the products are well organized. I spend way too much money in this place but I'm always happy with the products. I've never had to return anything but they have a very generous return policy. I wish they had a sale once in a while but oh well. read more

I had a great experience in search for my first eyebrow pencil. I asked for someone to help me pick one out and show me how to apply it properly. They filled in my brows to show me how to apply it, and I was on my way. On top of that, my husband was looking for fragrances and they were super happy to fill as many sample scents as we wanted. They are starting up some new classes that are both free and some that cost monies. I would love to attend the free smokey eyes class. read more

Horrible customer service... they always look at you as a thief!! My experience there doesn't was good

I went here to get a gift for someone and maybe a little somethin' for myself. I picked out my gift then was strolling along the perfume section... there was one Ive been wanting and when I saw it for $48 I was PUMPED! But, then, they were out of it. So the girl went to the back and found some, only to find out that it was not $48, but 90 something. WTF with your labeling? Think Im being too harsh? Welp, I went for my back up. Gucci by Gucci. My all time fave. For $55 how can I got wrong for a small bottle? Nope guess again. That too was "out" so she had to go back and find it, and again.... guess what? That was labeled wrong too. get it together Sephora! You took my happy place and CRUSHED it. read more

So this review is a little late, since I visited this Sephora last in January, but let's just say it wasn't a pleasant experience. I'd like to say I'm an expert when it comes to finding what I need at Sephora, since I've been shopping there for several years, but since every layout is different at each store, I was in need of assistance. When I asked an older employee about a mascara I was looking for, she gave me attitude and was acting like she didn't even know what I was talking about. I just remember looking at my boyfriend and giving him this look like this woman is a loon and should NOT be working here. Well...after she didn't help me at all and basically walked off, voilà! I found the mascara on my own. They need to hire people who actually know what they are talking about and know the products and the locations in the store. Needless to say won't be coming back to this location the next time I'm in Ft Lauderdale. read more

I went to this Sephora on a Saturday afternoon for a 2:30pm makeup appointment. My makeup artist Monika was so talented. I told her I was going to a wedding and showed her a picture of my dress. She ran with that information and knew exactly what to do. I looked flawless. I give this location 5 stars because of Monika and not for the products offered. I was surprised to find out that many products that are in other Sephoras were not present at this location. read more

Always a pleasure to make a trip to this location, no matter how difficult it is to get to it. The ladies are wonderful, approachable, and don't mind helping an annoying little blonde girl try out a few fragrances to figure out what to purchase for her boyfriend on Christmas. Thanks girls! read more

I love Sephora. I actually became a rouge member today. They have everything a girl needs. Today I had a mini facial wth Elizabeth. She was amazing. She really took her time to explain everything and show me new things. She was very knowledgeable. She was also very friendly and I could tell is someone who takes pride in her work. Tonight I am going to my first class for matching lip and cheek. Sounds fun! read more

My first time at Sephora I believe his name was Alan or Alex (forgive me for not remembering)was amazing and friendly, not only did he help me check out but also recommended places in area for my birthday as I was new to the area. His personality, professionalism and welcoming manner was noteworthy and I will be going back.... thanks for my favorable experience read more

Magnificent Store, Very Nice People, Paradise...I Love Coming Here. Excellent Selection Of Perfumes, All The Top Brands Of Cosmetics. I Would Highly Recommend This Location! read more

I went into Sephora with a local friend looking for gift suggestions and I have to say that the service was absolutely INCREDIBLE!! Anna was absolutely amazing...friendly, approachable and refreshingly professional as she made some spectacular gift suggestions and provided me with samples to try on my friend. I will be telling all of my friends about Anna and Sephora in the Galleria Mall...great experience!!! read more

This is a much smaller Sephora branded store than some of the others in the area (Aventura, Pembroke Pines) and it shows. I don't mind coming in here for the most part. Typically they have what I need. But the reason for this mediocre review is twofold based on my last two experiences here. Came in here on Monday around noon knowing exactly what I needed but not exactly where it was in the store. However, I also like to browse and swatch and all that jazz. I walked in and an older (50-60?) lady asked me if I needed anything. "No thanks, I'm just looking". Snarky look, but ok. I turn the corner after grabbing the eyeliner I wanted, again I get asked the same question. No thanks, still looking and doing fine. Not even 2 minutes later, the same lady comes up very close in my personal space and asks me A THIRD TIME if there's something she can help me find. Was I not clear the first two times? I was kind of rude in saying no the third time then went to checkout since I had both things I went in for by that point. Checkout was not problematic, but it was obvious that either this lady was very bored or hadn't been meeting her sales goals lately. I'm fairly certain Sephora girls don't get commission sales but it felt like it. The time before that-I asked for help from an employee for a moisturizer recommendation for my ultra dry skin that wouldn't break the bank. Miss Sephora Employee recommends three night creams which were all over $90. Thanks, but no thanks. I would be willing to consider 50 or 60 because I recognize the importance of good skin care, but then she got rude with me when I got angry that they were all out of my price range. Not the best customer service, trying to sell me something I'll love but can't have. This store is also a much smaller store than Aventura and the product displays show it. It's way more likely they won't have as wide a variety of product or be out of stock of something, just because of the size of the store (it's probably 20% of the size of Aventura). I've only had one time where there was something I needed be out of stock, but it was a tad annoying seeing it was a staple product for me. I'll keep coming here because it's convenient-but for quick in and out trips like the one I just had, not for major shopping. read more

I was here over the weekend Saturday very very disappointed not one of the 20 sales associates asked if I needed any assistance not to mention I was in front of the lipsticks for about 15 min not sure undecided things like that I only came to this store because of its location I was sure to get fabulous customer service as they do in Mac I get to the register again 4 employees very busy in the latest gossip maybe 6 min later "are you ready for check out"? Um i think I worked retail a very long time I was there to assist the costumer to upsell to make people want to come back not here I guess they skipped that part disappointed :/ read more

This location always has what I need. Anytime I need new foundation, Jessica ALWAYS gets my perfect color match on the first try. She's great! Definitely recommend this location. read more