I went in to get the Ambre Blends fragrance and so happy that they had it. I love that they carry…read moreall the high end products that I love and don't have to go in to the Salon to buy.

I stopped in this week needing a combination of makeup and skincare items. Vanessa was the…read moreassociate who assisted me and was absolutely lovely. She gave me great recommendations for my sensitive skin and was very patient as I was carrying my baby around the store. Their selection might be limited to what corporate companies have but the quality of products and friendly atmosphere will keep my support!

I love shopping at Sephora and typically there's great customer service but that does not apply to…read morethis location when Nas is working. I was told to wait in a certain area for an employee to help me locate a specific lip balm. Unfortunately, no one came, so when I spotted Nas nearby, I asked him for help. Instead of simply looking up the product, he proceeded to explain to me that he "knows the layout of the store" and insisted there was no possible way I had purchased this lip balm at Sephora a month ago and that I must be mistaken. I specifically asked him to look it up on his device, and he didn't. The entire interaction felt unnecessarily argumentative and condescending over something as simple as helping a customer locate a product. My friend then pulled out her phone, looked it up herself within seconds, and confirmed that the product was showing as in stock at Green Hills. Nas then walked away saying "one second," and shortly afterward began yelling across the busy store, "I found it! I found it!" rather than coming back to us or asking us to follow him. The store was packed, and I could barely even see where he was. I literally had to locate him by following his yelling. Once I got to the product, the shade I wanted was not on the display. It may have been stored underneath in the locked cabinets, but by then Nas had disappeared and never returned to finish helping me. After spending so much time insisting that I was wrong and that he knew the store layout, there was also no acknowledgment or apology when it turned out the product was exactly here in the store I said it should be. I ultimately had to find another employee, who was able to help me locate the shade I wanted. I was dissatisfied enough with the interaction that I planned to speak with a manager, only to find out from another employee that Nas is apparently one of the managers. That made the experience even more disappointing because with the kind of attitude he had he should be far away from management or front facing customer service roles but maybe he's not always loud and wrong. Regardless, the condescending and mansplaining approach was completely unnecessary.

We attended the grand reopening for this location and it was so lovely! The staff were super…read morehelpful, the atmosphere was energetic and full of great goodies! We spent some time chatting with the rep from Caudalie and members of the team Alicia and Katie. It was a great experience! They handed out free swag bags for making a purchase and being there to support the re-opening. The ribbon cutting was so cute! They had some promotions running as well for certain brands.

So if you didn't know, Aveda offers for your birthday/birthday week or month I'm not sure but you…read moreget a free nneck massage and a free product. I happen to stroll into this Avita after being next-door and this woman approached me and I told her I'm here for my birthday gift. and I don't think we do that anymore. Then I said well I'm going out tonight can I borrow a brush and she said well-all of our products have been sanitized and we can't give you one. And we're not doing any more services because we close at five but the door was still open it wasn't locked. I don't see a close sign on the door so I think the woman was a little condescending and I do not appreciate her commentary of lack of knowledge. I would not suggest this Avita I would say get your service done up north where they do have this birthday special and they appreciate their clientele and I'm pretty sure dollas to donuts that they would allow me to borrow a brush and be able to sanitize it within five minutes.

Like other reviewers have said, very rude and hostile employees. Melissa M., specifically, is…read moreabsolutely awful. Around 40, "no makeup" look, dark hair. If she's standing behind the counter, her normal spot to post, walk out if you don't want your day to go downhill. Seriously. I stopped shopping the store because of her and switched to exclusively ordering online. Now I've given up using Aveda products altogether after my stops into this location to redeem in-store only reward offers resulted in further intolerably nasty treatment from her. If anyone's listening, this store needs a massive overhaul. UPDATE: Aveda's response below is laughable. I emailed ConsumerCare-US@gcc.aveda.com not once but twice in December, 2018 regarding a (different) appalling experience with Melissa M. at this store. Each time, I received an automated reply stating: Thank you for taking the time to email us at Aveda Online. We have received your email and a member of our Aveda Online Customer Service team will review your inquiry and respond to you as soon as possible. Thank you for contacting us! Best regards, Your Aveda Online Customer Service Rep I was never once contacted in response to these emails. I checked my junk folder. Thinking the first email may have been accidentally overlooked or lost in the proverbial shuffle, I sent the second one, again relaying the horrible experience I'd recently had. Never a reply. So no, Aveda, I won't be wasting my time emailing you about this again. Melissa M. and your failure to show even enough courtesy to deliver a promised response to an email have driven away a loyal Tier 6 Pure Privilege member. Kerastase thanks you.

The customer service at this store is top tier! I felt welcomed in the store and I got the perfect…read moreamount of small talk. While this beauty store is small I comparison to others, they have all of the basics and more. The owners also work with the needs of their customers. My niece said that she needed a certain type of hair and the next time she visited, the hair was there!

Great locally owned beauty supply store with excellent customer service! They have a nice selection…read moreof hair, weave, wigs l and beauty product like hair dye, oils and growth products. I love the locally made section of beauty products. The store is spacious and very clean. An extra bonus is they also have a nice assortment of unique gifts. Definitely worth a visit.

It's always clean, has a variety of options and is affordable, and the staff are always nice and…read morefriendly

I went in to buy a hair dryer and was thrilled to see a sign for 50% off underneath the one I…read morechose. When I went to check out, the hair dryer showed the regular price. The cashier went to grab the sign to show the manager and the manager looked at the sign for a while and said, "This is only for the white hair dryer and yours is blue." I said I would run back and grab a white one to which she responded in an annoyed tone, "We don't have anymore white ones." I told her that was really crappy to have a sign for 50% off underneath a certain make/model of hairdryer when it wasn't for one currently in stock. She rolled her eyes, and said, "Oh well" and walked off. She was completely rude and unprofessional. Meanwhile, the cashier kept apologizing. I've been shopping at Ulta for years , but I won't be returning to this location.

BIG SHOUTOUT to Crissy and Abya for making my 8-year-old baby girl feel so special with a…read morelast-minute request for an age-appropriate mini makeover. Thank you both for going above and beyond during a difficult time in her life. Crissy and Abya didn't just treat her like a child - they truly listened to her, talked with her, and made her feel seen and valued, like friends having girl time together. Your kindness, patience, and care brightened both of our days, and we truly appreciate everything you did to make us smile. Thank you for creating such a special memory for my sweet girl. -HUGS to you both!!

Larissa did my teen daughter's eyebrows today and I am very impressed. Being a blonde, it is…read moredifficult to get the perfect shade without going too dark. The color came out perfect! Even more impressive was the precise, symmetrical shape of her brows. Besides the above I found Larissa to be very knowledgeable and helpful with shampoo selection. She is sweet, smart, and beautiful!

OK, so Dillards is just hands-down my favorite department store. I love the store. They're…read morebeautiful clothing and when you catch a sale, they have great deals love love love Dillards. I always tell everybody Dillards!! I'll wear a lot of Ralph Lauren jewelry from the jewelry counter and people always compliment me on my jewelry but I do wear other brands as well but they always compliment me and also on Antonio Milano whenever I wear those clothes people always oh wow that's so sharp. I said I know Dillards!

This store has some good stuff but the dressing rooms are so dirty it's like the back rooms in…read morethere cobwebs everywhere, gum all over the walls, and made me feel so gross

I have to admit, every time I look at my lip balm, I remember how much I paid for it. But then I…read moreremind myself that I wasn't just paying for a lip balm--I was paying for the experience. And honestly, it was such a unique and fun experience that I don't regret it. I definitely recommend making an appointment ahead of time, which you can easily do online. You can choose to create a custom lipstick, lip balm, or lip gloss. From there, you get to personalize everything--the finish, color, and scent. The staff mixes and adjusts your product until you're completely happy with the final result, making the whole process interactive and enjoyable. The space is spacious and can easily accommodate groups, making it a fun outing with friends or family. As for parking, it's downtown, so expect to pay for it no matter where you park. The staff was one of the highlights of the visit. They were patient, attentive, and genuinely listened to what I wanted, making sure I left with a product I loved. If you're looking for something different to do and enjoy creating personalized beauty products, this is definitely worth checking out.

Fellas, I took my wife here for V-Day and she had a blast! The whole Lip Lab crew deserves kudos…read moresimply for providing a fun environment. With all the people in and out, they showed great patience, care, and did it with a smile. The lady working with my wife (I apologize your name escapes me) really did a great job with different suggestions, and just putting my wife at ease with her selections. 10/10 would recommend for a date night, Ladies night out, and I'm even going to brave bringing my teenage daughter and her friends here for the experience. Great Job!