Closest location to my home - love the layout, staff is friendly and helpful, always well stocked!…read moreHave had pleasant and positive experiences in the salon here. Only tricky part is navigating their shared parking lot with lots of other businesses.

Nice location! It's always clean inside and the people working the registers are sweet. The parking…read morelot can be a mess - I never have trouble finding parking, but it can get really congested. I've also used this location for Happy Returns and that's been a seamless experience also!

We attended the grand reopening for this location and it was so lovely! The staff were super…read morehelpful, the atmosphere was energetic and full of great goodies! We spent some time chatting with the rep from Caudalie and members of the team Alicia and Katie. It was a great experience! They handed out free swag bags for making a purchase and being there to support the re-opening. The ribbon cutting was so cute! They had some promotions running as well for certain brands.

I love shopping at Sephora and typically there's great customer service but that does not apply to…read morethis location when Nas is working. I was told to wait in a certain area for an employee to help me locate a specific lip balm. Unfortunately, no one came, so when I spotted Nas nearby, I asked him for help. Instead of simply looking up the product, he proceeded to explain to me that he "knows the layout of the store" and insisted there was no possible way I had purchased this lip balm at Sephora a month ago and that I must be mistaken. I specifically asked him to look it up on his device, and he didn't. The entire interaction felt unnecessarily argumentative and condescending over something as simple as helping a customer locate a product. My friend then pulled out her phone, looked it up herself within seconds, and confirmed that the product was showing as in stock at Green Hills. Nas then walked away saying "one second," and shortly afterward began yelling across the busy store, "I found it! I found it!" rather than coming back to us or asking us to follow him. The store was packed, and I could barely even see where he was. I literally had to locate him by following his yelling. Once I got to the product, the shade I wanted was not on the display. It may have been stored underneath in the locked cabinets, but by then Nas had disappeared and never returned to finish helping me. After spending so much time insisting that I was wrong and that he knew the store layout, there was also no acknowledgment or apology when it turned out the product was exactly here in the store I said it should be. I ultimately had to find another employee, who was able to help me locate the shade I wanted. I was dissatisfied enough with the interaction that I planned to speak with a manager, only to find out from another employee that Nas is apparently one of the managers. That made the experience even more disappointing because with the kind of attitude he had he should be far away from management or front facing customer service roles but maybe he's not always loud and wrong. Regardless, the condescending and mansplaining approach was completely unnecessary.

So if you didn't know, Aveda offers for your birthday/birthday week or month I'm not sure but you…read moreget a free nneck massage and a free product. I happen to stroll into this Avita after being next-door and this woman approached me and I told her I'm here for my birthday gift. and I don't think we do that anymore. Then I said well I'm going out tonight can I borrow a brush and she said well-all of our products have been sanitized and we can't give you one. And we're not doing any more services because we close at five but the door was still open it wasn't locked. I don't see a close sign on the door so I think the woman was a little condescending and I do not appreciate her commentary of lack of knowledge. I would not suggest this Avita I would say get your service done up north where they do have this birthday special and they appreciate their clientele and I'm pretty sure dollas to donuts that they would allow me to borrow a brush and be able to sanitize it within five minutes.

Like other reviewers have said, very rude and hostile employees. Melissa M., specifically, is…read moreabsolutely awful. Around 40, "no makeup" look, dark hair. If she's standing behind the counter, her normal spot to post, walk out if you don't want your day to go downhill. Seriously. I stopped shopping the store because of her and switched to exclusively ordering online. Now I've given up using Aveda products altogether after my stops into this location to redeem in-store only reward offers resulted in further intolerably nasty treatment from her. If anyone's listening, this store needs a massive overhaul. UPDATE: Aveda's response below is laughable. I emailed ConsumerCare-US@gcc.aveda.com not once but twice in December, 2018 regarding a (different) appalling experience with Melissa M. at this store. Each time, I received an automated reply stating: Thank you for taking the time to email us at Aveda Online. We have received your email and a member of our Aveda Online Customer Service team will review your inquiry and respond to you as soon as possible. Thank you for contacting us! Best regards, Your Aveda Online Customer Service Rep I was never once contacted in response to these emails. I checked my junk folder. Thinking the first email may have been accidentally overlooked or lost in the proverbial shuffle, I sent the second one, again relaying the horrible experience I'd recently had. Never a reply. So no, Aveda, I won't be wasting my time emailing you about this again. Melissa M. and your failure to show even enough courtesy to deliver a promised response to an email have driven away a loyal Tier 6 Pure Privilege member. Kerastase thanks you.

I had a nice shopping experience in this store today . The girl working was very helpful and nice …read more Some of the other supply houses are not so friendly. I found everything I needed , check out was a breeze . I wasn't asked to download an app or asked for id because I paid in cash . No hassle , no fuss . I stopped shopping at this store some years back for snotty workers . State has stepped it up . We as hairdressers spend a lot of money in these places . If I have a question about a price or a product , I don't want to be told in store to check the app on my phone . That happened to me at another place . I will be back this location .

The people that work there are super knowledgeable & kind! They have so many things to offer &…read moreprices are not bad at all:))

This place was a mess. I would never go back there was no rhyme or reason to the organization. It…read morereally looked like stock had come in and they just opened the boxes and sat them on the floor, and it was dusty as HELL in there.

Their hand cream advertisement on the window caught my eye - I'm a sucker for good hand cream,…read moreespecially in the winter. Decided to check this location out and the employees were warm, welcoming and helpful. Only purchased a hand cream but I'm now intrigued and would like to try additional products in the future. The staff were eager to assist so they probably would have helped me find additional products had I been in the market for such. Great experience.

I always get my perfume here. The staff is helpful and kind. Would recommend for others to come by…read moreand at least test their products.

I called and asked to speak to the manager. The girl said, "Let me get her" and put me on hold. I…read morehad my phone on speaker, and after 25 minutes of being on hold with nobody ever coming back to the line, I hung up. I then called back and had to once again listen to a lot of information up front from a very slow voice that made it seem like it was longer than it actually was. When someone came to the phone I asked for the manager and the girl said, "That's me." I told her about calling and being on hold 25 minutes and asked her if she thought that was acceptable, and she said yes. I said are you? So you think it is acceptable to leave a customer on hold for 25 minutes without ever coming back to the phone, and she again said yes, we're short staffed. I then explained the reason for my call was because I had purchased several wildflower scents but have to keep buying the plugins because they burn out so quickly. She indicated she knew that they do. I told her I know someone out of town who had the same problem and that location let her trade them for new ones, and I was calling to see if this location would do that as well. She responded no, it's against our new policy. I asked about the policy, and she said that they've had so many problems with these that they no longer exchange them unless they haven't been used, have a tag still on them, and within 90 days of the receipt. Through my questions she confirmed this is a problem that the company has dealt with for a long time, so they can no longer afford to swap them out when new ones go bad. I told her I've already bought so many and have these scents I can't use, and asked her what was I supposed to do. She told me to not let a scent run out before switching to another scent. Then she told me that when I switched scents I should keep the unit unplugged for 3-4 days to let it reset. I questioned that. She said they aren't supposed to be plugged in all the time. I told her that is what they are made to do. Also there is no documentation anywhere to tell me this so how was I supposed to know. She said when I bought them the salesperson should have told me. I said with everyone I've bought, nobody has ever mentioned anything like this, and it doesn't make sense. She then said, well at least keep them unplugged for 24 hours. At that point, I asked, are you making this up. She of course said no. I said, well it seems like you are just pulling stuff off the top of your head, and you are giving me conflicting information. I said to summarize this, your company knows that they are and have been making and selling a inferior product, one that isn't cheap at all, and one that although more than twice as expensive as Walmart, lasts only through a few scents, and sometimes not even through 1. And you tell me that it is because I need to do these things (above) in order for it to not go bad. She said yes. I said, well I'm sure you don't care, but I'm not sure I want to shop with your company any longer. Have a nice day. I hung up and am still shaking my head at this entire conversation. I thought Bath and Body Works was better than this.

Ordered on-line to take advantage of sales that were ending on a Sunday evening. It was easy to…read moreshop on line. The line inside the store was very long but moved swiftly. All registers were open. Plenty of salespeople on the floor. I really appreciated the parking at the door for picking up orders. Lovely store. Very friendly.

In the [redacted] years I've lived in Nashville, I've never noticed Private Edition. I mean, I…read more*guess*, I sorta did as I flew* up and down Hillsboro. I recall spying out of the corner of my eye a shopping center that wasn't a mall. But, being that I shy away from shopping as a rule, it was unlikely that I would stop at a place not connected to other places so as to make any shopping I *had* to do efficient and time effective. So, no stops at the place I sorta paid attention to for [redacted] years. Is that clear? But then a time came when my reluctance to shop was paired with my refusal to be around people and my need to buy presents. You keeping up with all this? I know it's a lot. So, factors in place, I needed options. It was then that I sorta remembered this place in Green Hills that *might* have some things I could use/buy/ship and I got to searching the interwebs to make sure of it. I was in the market for fancy lotion. I knew I was in the right place because the 'lotion' was called 'moisturizer.' I really got the hint when I saw the price point. This isn't Jergens, folks. Thankfully, in addition to a picture and price point, the inventory came with copy. I could read flowery language that made me feel good about the purchase I was to make. I mean that sincerely. If you're going to drop coin on a luxury, you should know what you're getting. I felt as though I was reasonably informed enough to know what I was getting. I picked the product, ordered, paid, had it shipped, and tracked the shipping like a hawk. I was determined not to let this magic cream fall victim to a porch pirate. It arrived. It was opened. It was oohed and ahhed. It was worth the money. *I would never do that...

I was visiting from out of town and forgot my perfume. I found this wonderful shop on Yelp and gave…read moreit a try. The salesperson listened to my likes and dislikes then directed me to what she thought I was looking for. I found the perfect fragrance! Wish I had more time to spend shopping!