The staff were super helpful at this location while searching for a new shade of lipstick to try along with a Christmas present. The store was super clean, register line moved fast, and I even got a discount I didn't know was available. Honestly will definitely be back to this spot. Super happy with the products I bought and the resources the staff shared with me read more

This is my first time to come to this location. Very spacious, clean and well maintained. The SA were helpful and end up out with 3 perfumes (FB). He is so attentive and knowledgeable, but not pushy just like I want it. I prefer them helpful but then give me time to think and make the final judgement. Parking are just fine... read more

My daughter and I love this location. The staff is always very helpful. Answer our questions, suggests products and is very knowledgeable. In addition it's an easy location to get and out of. Never too busy. read more

The staff here is unapproachable and condescending. I've been a a makeup artist over 15 years but they still talk to me like I'm an idiot. I typically just avoid all employee interaction in order to still enjoy my shopping experience. read more

Amazing store !! Not easy for a guy to feel at home in a cosmetic store ... I certainly don't feel comfortable at ULTA .., but this place is amazing ! Especially Bri !! So nice and helpful . Many of the people there remember my name . I stop in for fragrances often and they are beyond helpful and accommodating. Old fashioned service like you used to get at department stores . This is the best of all the Sephoras I've been in read more

Hannah had great service when I came for my birthday reward and she was so sweet and genuinely cares about customer service!!

Was there on opening day in Citrus Plaza! Shop there since and usually greeted at the front door by the workers. They are always willing to match me to their Beauty Insider Profile. Which is Your Color iQ for recommendations for everything at the store from makeup, fragrance and hair. And no waiting in long lines read more

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Love shopping here! Always get the best stuff for all makeup and skin! Everybody is amazing doing their best to keep the store together!

Greeted as soon as I walked in. Store is always clean and employees very friendly. Couldn't get an appt for a full makeover for tomorrow morning. No worries. Picked up my free birthday gift. Chose the Ilia multi-stick and limitless lash mascara. read more

SEPHORA - Picked up my free birthday gift to the right & bought my fav eyeliner. - Cosmetics & Beauty Supply Near Me - Redlands, California

I went in to this store to exchange a brow pencil that I received as a gift and was told I was unable to make any exchanges or returns on gifts without a proof of purchase. Ok, fine. I was unaware of this policy change - moving forward, I wanted to purchase a foundation and use my gift card as payment.... The girl was already being rude and snarky, and told me she can put the brow pencil back (although i walked in with it wanting to exchange it, she completely spaced on our entire conversation) then she had attitude and speed typed the gift card number and it came back declined... she asked if i had another payment method and i told her no, you can try again... this time she typed in the number a little slower and surprise!!! It worked. Customer service is awful, vibe is awful, and the help is mediocre. With so much competition these days it's sad that Sephora is treating their customers / clients like they're a bother. A serious attitude adjustment is needed for this store. Desperately. PS: where's the 20% discount that's advertised everywhere for beauty insiders? Says it's over 1/1 - the receipt does not reflect any discount... read more

SEPHORA - Estée Lauder double where foundation 3W1 - Cosmetics & Beauty Supply Near Me - Redlands, California

Place is fully stocked, and associates were nice, a little on the slower side. I'm giving 3 stars due to the strong perfume smells in every location of the store. I feel bad for the employees, I had a headache leaving this place. I am on the sensitive side but this was still overwhelming. read more

JESSIE is the sweetest. The Kosas concealer and Huda beauty shade that I needed were not on the shelves and when I went up front in line, she took me directly to it and found them for me in the drawers. She was the sweetest and had the best personality. She didn't make me feel like I was a bother. And that is the main reason why I'm leaving this review. She has such amazing customer service. read more

Lots of hi end product. I took my granddaughter in to buy a new lipgloss. She's 8 and we were directed to the Lancôme juicy tubes. She also wanted some watermelon sleep lip mask. Both items were ridiculous ooo n price for an 8 yr old. Finally Cece showed us what we were truly looking for. She was a great help. Thank you Cece for you great customer service. I need time to go myself to look for a new lipstick. There are so many to choose from. I like one color and my daughter doesn't like it on me. She says no pinks or mauves, nudes and browns. So next time I'm in the store I'll look for you Cece to help me out. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Redlands, California

I'm little over 40 and of course our skin changes and has wrinkles and I got help from Alejandra and she was so patient and helpful. Especially recommending products for woman in my age group. Thanks read more

Have had multiple experiences of bad customer service here. A cultural change and additional training are desperately needed. Some of the people who work here have snarky attitudes that ruin the shopping experience. read more

What's unique about this Sephora location is that it's a stand-alone business. This may be the only stand-alone location I know of, as most Sephora stores are located inside a mall. Sephora offers a variety of beauty products from cosmetics, cologne, hair tools and products, skincare products, etc. You can also earn points with your purchases toward free gifts by signing up to become a Beauty Insider (free = provide your email, phone, name, etc.). This Sephora branch is located on Alabama and Lugonia, just north of the 10 freeway in Redlands (look for Target, Kohl's, Barnes and Noble). I really liked the staff here. They ring you up much faster than the staff inside the malls. Overall, it's a nice location to pick up your beauty items without having to make your way to the mall. It's one and done -- until you need something else! :) read more

Thank you Nicole !!! The makeup was perfection for my BFF surprise party Highly recommend her !!!

So this is my first time booking an appointment for full glam service. The make up artists were very welcoming as you walk In , my artist was a raven. She was very knowledgeable about her products and what would fit nice for the look I wanted to go for, she did an amazing job and made me feel beautiful!she even offered to do hair services. After her hearing my awful experience with Ulta salon prior before my appointment. Thank you raven for being soo kind and understanding . I'm definitely coming back soon read more

SEPHORA - Soft glam and hair styled by raven - Cosmetics & Beauty Supply Near Me - Redlands, California

I love Sephora all the workers are nice and very helpful and friendly. They have so much to chose from.

Got Glam makeup done, did not go well. Looked nothing like the picture I showed. And midway when I brought up the picture again to remind her how it should look she said that's too dramatic and wouldn't do it the way I wanted. Put in colors on eyeshadow I specifically said I don't like. Overlined my lips with red then had me look in the mirror and correct it. When I brought up issues with all of these said our time is limited and she cannot spend time on fixing anything as she has another customer and handed me the liner and said you do it. Never again. read more

Love this location! They are always stocked on my favorite products and there's always someone ready to assist.

Darian was so helpful, she went out of her way to make our experience very memorable thanks again will be back!

I totally recommend! It's amazing here and clean. The testers aren't gross and the people working there are super kind and helpful read more

SEPHORA - The Gisou Lip Oil and the Rare Beauty Liquid Blush in the shade Happy. - Cosmetics & Beauty Supply Near Me - Redlands, California

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Paul is the best! He is extremely knowledgeable and takes the time to ask me questions about my skin and what I like. He also doesn't make me feel inferior because I have extremely limited knowledge of skin care products which is really refreshing! Thank you again Paul you have helped me transform my face routine. I feel so much more confident in my mid 30s skin!!!!! read more

WORD OF ADVICE FOR BREE or BRI: if you hate your job that much find another job. I came back to Sephora after being given a sample to try at home. I ended up liking the sample & wanted to purchase the full size. I asked a simple question about the sample name possibly being written wrong (I didn't want to buy the wrong Fenty item of dewy vs matte) & her response was so snarky & no help at all. She made the whole experience very uncomfortable. I would not recommend this place, better off going to the Sephora in Kohls across the lot. Their customer service is beyond amazing & they always have a warm vibe. This Sephora needs to clean house. read more

everytime i go in there, i'm always greeted my the sweetest girl named hannah. she is always so nice, and very helpful. today the women ahead of me were telling her about an experience they had, that wasn't the best. even though hannah was not part of the original interaction, she handled it perfectly. an apology, and offered to help wherever she could, wanting to make things right. when it was my turn, i was exchanging a product and she was so helpful, and kind. she goes above and beyond anytime i'm in there. she truly stands out at this sephora location. read more

Was helped by Christian! He was AMAZING! My daughter is extremely timid but he not only helped her but he made her feel comfortable! The facility is well kept and associates are very kind. I'm sooo sorry about my fussy toddler. He just got shots read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Redlands, California

Niyah I love you girl Thank you for being such a awesome makeup artist and helping me find my shade after returning twice and no one could find my shade. Ladies she's wonderful! She recommended such great products for my skin and was very kind and lovely to be around.I love this Sephora find my girl Niyah she will hook you up! read more

SEPHORA - Face wash amazing!!! - Cosmetics & Beauty Supply Near Me - Redlands, California

I have had a so so experience with this store and have been a customer since they opened in Redlands. Tonight was the attitude of one of the workers that made me add this comment. Her name is Bri and she doesn't know a thing about make up! I asked her a simple question about the shade and she gave me a wrong answer, I asked another worker, got a different answer ( correct answer) and was told Bri gives wrong suggestions on purpose because she is not happy working in the store and wants to get rid of the big manager. I will go back because I like their products but I won't go to her anymore for makeup advice. read more

Last week I went into Sephora with my 2 granddaughters who were interested in purchasing skin care products. There were 3 associates standing around chatting with the security guard. When I asked the security guard if there was anyone on the floor to help us she said, "I will see if I can get someone in just a minute". I waited for quite a while. They continued to chat and laugh with each other so I decided to go to Ulta instead. As I walked out the security guard made eye contact with me and kind of rolled her eyes. Very poor customer service. read more

This location has some of the rudest employees and managers I've ever experienced. It's sad because most of the employees are super sweet and helpful, but the rude ones ruin it for the rest. The amount of attitude for no reason is unacceptable. I'm not quite sure what happened to customer service, but it definitely doesn't exist here. I try to be nice and friendly always, but no one gave them the memo here. Pretty sure that's a part of their job... guess I'm wrong. read more

Getting there: Located on the Citrus Plaza side of the shopping center. The parking lot is a big but it is also shared with several other stores so it can get crammed. Experience: I've only been to this location once, but it was very easy to get in and get out after grabbing what I needed. There was no line so I was able to walk in grab what I needed and walk right out. read more

I went in tonight about 20 minutes before the store was about to close, as I am a regular shopper I've never felt so un-welcomed. The store associates never offered their assistance and we're all hanging out at the entrance, until about five minutes before they were about to close one associate came up to me to tell me they were closing and walked away. I then felt uncomfortable obviously that's all they cared about and I'll never be shopping there again and will stick to Ulta where they always assist Me and don't push me out the store.. read more

Feel free to read my review of the Rancho Cucamonga Victoria Gardens location to find out why I came here. I called this location in advance and told them I had a horrible experience at Rancho and let them know exactly what I was looking for. I was genuinely anxious to drive all the way here because the one other time I have walked into a Sephora ended badly. Oh my gosh, what a refreshing experience. I was instantly greeted by an employee and told her I wanted a color match and the machine to scan me. She immediately went and found a beauty advisor who was SOOOO SWEET (Amanda). She was so patient with me and helped me accomplish exactly what I wanted. She correctly color matched me instantly. She found 2 foundations for me that I was looking into and got me a sample of each. She even let me bother her multiple times afterwards and never made me feel like I was annoying. She helped figure out that my account had been created incorrectly and fixed it to the best of her ability (Rancho location purposely screwed it up and now I annoyingly have 2 accounts, one that has incorrect information and a good one that I now have to specify any time I buy something). Everyone working at this store was so nice and helpful. It's a much further drive for me but if I ever need to physically walk into a Sephora this is the ONLY one I'm coming to. It was clean, organized, and full of helpful employees. Very glad I gave this company a second chance, this location redeemed it. read more

Elba is fantastic. What a delicious meal! Great service and amazing food. I will be back! Looks like I'll be back for happy hour!!!

Juanita is very kind with her clients, she does well her job, in our case she was very helpful because she helped us to find our perfect shade match!!!! read more

Amazing five starseverytime I come here I'm always treated well and taken care of. As a brown girl I truly appreciate the level of knowledge the girlies in the store provide. Samantha is great checked on me and answered all my questions. Lindsey is the manager and her makeup is flawless and she also greeted me. I come here from orange county and I'm never disappointed read more

I've visited this location several times in the last year and I'm always so pleased by the service. I purchased a Drybar blow dryer yesterday and I seen it was available "for pick up today" so I decided to go inside and just grab one. There were none of the shelf and I asked if they had any showing them a photo from the app and two of the girls immediately started helping me. One checked under the drawer and the other in the back. Once they located it for me she asked if I needed help with anything else and I told her I was good that was all I needed and she immediately rang me up! Made my visit quick and easy! My only "complaint" is that they don't always have stock of popular items, which is understandable. I've also done curb side and that was super easy and fast too! read more

i'm not sure why but most times i've come here i've experienced so much attitude and horrible customer service. they always talk down to me and make me feel so bad for asking simple questions about makeup and brands. isn't that what you're here for? this isn't everyone but this happens most times i've visited here. utterly disappointed and i won't be coming back... read more

Their customer service is AMAZING. Amber and Shauna saved me a lot of trouble and offered us the help we needed when we had trouble with our purchase. I can't speak highly enough about those two and will be sure our business stays at this location. read more