This is the best Sephora I've ever been to all the staff there were like rushing to help. I really didn't know what I wanted and was trying to find a new make up look and they were very helpful. I ended up buying way more than I thought I was going to get that day, but I'm very happy with all of my products. I will definitely go back there. read more

Great service! I got help right away and walked through options to fit my needs. Everyone was helpful and positive. It felt nice to shop on that vibe! Will be back again. I only wish the store was bigger for more products to be offered. read more

Yesterday I was looking for a new concealer shade and I was helped by Jay. She is great and honestly the best employee at this location as I come here often just for her. She taught me about my undertone and other skincare products that would help my makeup routine. She found the most perfect match I have ever had at a Sephora! read more

Place at 3.6 out 5 stars is upsetting. Top knotch place way better than chain "super cuts" places and good cutters.

Went here the other day and was approached by a woman who worked there who asked if I was looking for anything in particular, i said Anastasia Beverly Hills, & she passed me off to another person named Thomas. Thomas was able to quickly suggest and help me color match for more product. Thomas was professional, friendly & knowledgeable. I haven't been out to a mall by myself in over a year or two (medical condition), & needed to update some makeup. Thomas let me know what color product he used & recommend I do the same (I told him I did like it on the darker side) Then i went on my own and walked around a bit before I stopped near Laura Mercier. I saw 3 employees talking to eachother & I went and asked if there was anyone available to help me. My concerns were I have sensitive skin & a medical condition. Dee was able to help me color match my skin, recommend a darker tinted moisturizer, and regular moisturizer. Dee was both professional and empathetic, I had a great time talking to them both! Kudos to Sephora for diversifying there teams some more & their inclusion. Thomas and Dee, your makeup tips/recommendations have been helpful! I knew I could trust you both when I saw your makeup. 4/5 stars because Im really allergic/sensitive to the lights/heat in the shops. Would be nice to see LED lighting although I understand it's a marketing stately, I feel like they could attract a whole new fan base of customers with changing their lighting. (I.e, Selena Gomez, I'm sure she has light sensitivity too) read more

All of the staff were really weird and annoying. The employees asked me if I needed help ten times. I feel like they were way too interested in what I was doing. If I tell one person that I do not need help, I'm definitely not going to need help from the next person who asks me. I just got really uncomfortable, and I put my item back, because I can get it cheaper on Mercari or Poshmark (then I don't have to deal with anyone.) My boyfriend bought something and when we finished checking out the lady asked me what happened to my item. You guys need to back off. read more

Sephora; I adore ya. I'm not a terribly girly-girl, but I like my makeup, and Sephora excites the same part of my brain as a lot of other good, addictive things. It would be easy to spend a lot of money here in a short amount of time, but conversely, I love spending a lot of time here poking around, testing this, that, and the other, and can be satisfied leaving with just one little treasure. After one or two "Can I help you's," staff usually figure out that I'm a browser and leave me alone, but if I accept their offer, they are so ready to help out, and clearly, these are people whose brains are excited in the same way as mine by makeup and skincare products. The selection is beyond compare, as is the service. I brought in a four-month old pot of cream eye-liner that I thought had gone dry too quickly, wondering how long I should expect it to last and if anything could be done. No questions asked, they immediately swapped it out for a new one. Most recently, I was shopping for a new foundation. I had it down to a Lorac formula when I took a sales associate up on her offer of help. Asking for foundation that I wouldn't feel, she thought immediately of Nars. Long story short: she applied each to half my face (beautifully), I still preferred the Lorac, and she didn't pressure. That's a very good thing. I adore ya. Just a note: that was November 6th. They were playing Christmas music. You've been warned. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Roseville, Minnesota

Staff was friendly, inviting and helpful. The store was clean and neat. I didn't feel pressured Into buying anything and was given enough space to shop. read more

Stunned. In a good way! Every single employee is super knowledgeable on the products. I had so much fun shopping and really felt welcomed. Best retail experience I've had in a very long time! read more

Jay was AMAZING. She was so helpful with finding the right make up for my wedding day. We absolutely loved her!! I also left with way more knowledge about makeup! read more

Super friendly and knowledgeable. Promptly greeted and asked what I was looking for. Talked with 3 ladies and left super happy. I can't wait to try everything that was recommended! (Make-up and skin care.) read more

Went into Sephora to get a new foundation, picked out one I thought I might like, asked on of the MUA for a sample to try it for a few days. She seemed so annoyed that I picked it out myself, gave me BARELY enough for ONE day to try it. I didn't realize until I got home. I am the highest level of rewards there (spending well over $1000 a year) and get treated like I'm not worth their time. Not going back to this one. read more

SEPHORA - Here is the "sample" they gave me - Cosmetics & Beauty Supply Near Me - Roseville, Minnesota

Dani was so sweet and accommodating. She greeted me and took me straight away to help me find the products I was looking for. I walked out 100% satisfied with my purchase. Thanks Dani! read more

I was there for some kind of event to get the free gift bag. There was a line since 4:00, so I was told they sold out when I got there at the start time at 5. Everyone there was super nice, even thought I was looking for a mere lip stain product. They took their time to show me the different types. Buying lipstick is not a simple procedure anymore. I found one for a rock bottom price of $12 in a beautiful plum color. I love this very quiet section of the mall. I got a heads up to sign up for some kind of card where I'll get a free birthday gift coming up. I'm glad to not have to deal with MOA, and I agree with Melissa, this is nicer. read more

Absolutely great experience. I came here for help with an eyeshadow palette I purchased and I wasn't sure how to combine the eyeshadow colors. I was referred to with Haley, and she did the prettiest eye look. She was patient and explained the steps along the way. I absolutely loved how my eyeshadow looked. In addition to this, I am always on the quest for a great mascara. I've tried 4 mascara brands at Sephora that have all been just so so. Haley recommended the Urban Decay Perversion mascara, which is the best mascara I've ever used. She also recommended a really pretty blush color, and had great things to say about the perfume I chose. I bought the blush and the mascara. I'm definitely coming back to buy the perfume, as it lasted pretty all day. Really great service, great recommendations for products, and great makeup techniques. I'll definitely be back. read more

I swear every time I go to a Rosedale, Roseville, pick your name, area it makes me want to avoid the area all together. Went into Sephora Rosedale looking for a few products. For one, they never have all I want, I 8 out of 10 times end up having to go elsewhere or online. But when you go somewhere to spend money you expect a certain level of pleasantry. But we stop in because we're actually on our way to bath n bodywork's, our planned schedule is changing and decide why not. My daughter, sister, and myself, grabbed a few of what we wanted, that were available, and proceeded in our search. Now the store was crowded, and we don't always need help looking for what we want, but at NO TIME we're we stopped and asked are we doing ok... I've worked retail, you are to make all feel welcome. Even when helping someone else. You simply stop and ask "are you doing ok, is there someone I can send over to help you OR do you need help finding anything, I'm currently helping someone but I can come back once I'm done?" Nothing. I stopped someone myself and asked were they anymore sample of the FENTY EZ Tint. She looked in the drawer and told me "we're out but I can mix you some and get that to you, just give me a few minutes while I finish up with someone else". Thank you no problem. We proceeded to wait there cause it was the last on our list. Being passed up, walked by. Yes busy, but again where is our courtesy or recognition? We're standing in a spot with products in our hands. No acknowledgement, so I see someone walking by. Not helping anyone not on a mission, your pace told me you weren't, but was clearly about to walk right by us. I stop her, explain my situation of not available was told one would be doctored up. "Oh I'm sorry due to COVID we can't do that, because they're sealed blah blah" ... so you just won't provide that sample anymore? What ever. I've seen several ppl use they're fingers on open products and half the customers aren't wearing mask. So really? COVID? Instead I say well I was told it can be done. She ask who, because she knows differently, but willing to ask. I point her out, she goes to ask her. Then that 1st "helpful" lovely employee tells her "nope it wasn't me that told her" seriously? You're the only one with that hairstyle, and have been in the same spot helping the same lady since u walked away from me. Ok. Thank you for the crap service. read more

I love love love this Sephora better than the MOA one , it's more quieter and calm .. You don't get bothered and smothered as much either which I like .. Most of the girls there are helpful ! I have always had trouble with my VIB insider account and they without no issue call Sephora and fixed it for me Every time I look for a product they always have it on hand or find it for me online .. Which I appreciate so much for free shipping also This place is just overall AWESOME ! read more

Friendly and knowledgeable associates. Especially Grace Meer, the Beauty Studio Coordinator! She taught me important things to know with having a good skin care routine and much more! She's awesome and there's so many great products/brands to choose from at this store! read more

Come here if you want absolutely no help and to watch every employee run around like crazy, and yet still accomplish nothing. I went to your store instead of purchasing online and I get no help, no greeting, and no acknowledgment for being a rouge why would I come here? This older lady at the register looked overwhelmed while not receiving any help and watching the line grow. I wanted some samples and got zero help with that either. Everyone seemed really hectic and panicked, gross. I'll go to another location or shop online. I could never imagine receiving a beauty service here I would be super stressed out. Shout out to the poor lady at the register she was holding it down. Alone with a huge line. read more

The Roseville branch is definitely larger than the MOA one, and the customer service is better. Plus, there's no parking hassle. I prefer going to this Sephora; the girls are nicer and willing to help you find a product, most of the time. Also, this store is usually better stocked than the MOA branch. Can you tell I don't care for the MOA store? read more

This is the big girl's candy store. I think a lot of ladies get stuck in the same makeup rut--I mean "brands" as their mothers (sorry mom), so Sephora is a great place to discover greener makeup pastures. The employees are really helpful, especially in situations where you're looking for that one thing your friend got that makes her skin glow, but no, it isn't that one, but you know what I'm talking about? For the most part it's just fun to browse and test products, so I prefer to "struggle" on my own, feeling no pressure to buy (since there's no one in white jackets staring at you from behind a glossy counter). If you find yourself frequenting Sephora you should also join their rewards program "Beauty Insiders," because it's free and you'll unlock a treasure chest of free samples and get a little gift when your birthday rolls around. read more

Whenever I go there there are some employees who think my sisters and I are going to steal. My sisters are black and I'm Asian and they couldn't stop looking at us the whole time. We usually go try makeup and see what products we like, but they always come up and ask if we want help every 5 minutes or so. And it's the same workers asking! They pretend to change the trash right where we are so they could see if we are so called stealing. I heard they thought a girl stole something because she didn't want it anymore. Similar to us how they don't say things directly about stealing but say things that hint that they think we're stealing, like "you girls are here. AGAIN." The story about the other girl they pressured her into showing where she left the foundation she didn't want anymore, so it's obvious they were assuming she was stealing. Plus, they seem to target the colored people. read more

One of my favorite beauty shops. Having worked at the Sephora at Mall of America many years ago, I know my way around a lipstick or two. Besides their wonderful collections of prestige cosmetics, haircare and luxury skin care brands, they have an excellent selection of women's and men's fragrances. If you can't find it in the store, they will likely have it online and you can get free shipping with a purchase of $50 or more. I've been known to dabble in the fine art of make-up and the correct application thereof. I do enjoy a nice solid foundation, like Lorac pressed powder foundation and Bareminerals loose powder foundation. You can achieve a heck of a full coverage with those powder minerals alone, you won't even need a liquid foundation. A primer, however, is absolutely essential to smooth out the skin prior to applying foundation to help achieve a long lasting look. Makeup Forever has an excellent primer and so does Too Faced. Tools, brushes and applicators, they carry an enormous collection of all the beauty essentials you might need. Everyone has always been super helpful and polite at the Rosedale location. I've never felt like I'm not given my space to shop at my own leisure. If you're into eye shadows and blush, might I recommend Nars, founded by the French genius Francois Nars. He knows how to make us blush. Go and try on some old favorites or look for a new one. There is something for everyone at Sephora! read more

By far the worst customer service ever! I felt rushed,harassed and followed by the staff and asked numerous times if I needed help finding anything like I was gonna steal something after I was asked for the tenth time if I needed help finding something. Feeling very pressured I asked what kind of makeup foundation the particular staff member recommended thought last the longest she rolled her eyes gave the dirtiest look and asked If I was new to makeup in the rudest sarcastic way ever ! Never again!!! read more

I got a makeover done here and while that was good, the customer service was horrible. The lady who did my face was so completely rude she insulted the texture of my skin and the way it looked and said the actual words "no amount of make up is going to cover that up" and then when I tried to brush it off and ask about products I could use to maybe "fix" my skin she rushed me out without trying to sell me anything even when they still had more than enough time to help me. I will be going to ulta from now on. read more

The customer service was terrible (I wasn't helped until I had already been browsing and swatching for 10 minutes and let's be honest it wasn't even that busy) and by the time I got someone's attention I asked for samples and she said they don't give samples. They don't give samples. For like. Anything. Wtf kind of Sephora doesn't give you samples?!?? And then the lady at the checkout seemed annoyed with even my mere existence. So basically avoid this Sephora at all costs. read more

I walked around the store because I wanted to buy something but I didn't know what I wanted to buy. An employee helped me but then she followed me around the store the rest of my visit and I'm assuming this because she thought I was stealing. I'm not Caucasian so I felt very discriminated against. I felt uncomfortable so I finally just bought face wash and I left. I won't go to this Sephora again. I'm very disappointed. read more

My most recent of many visits was outstanding because of an employee named LISA! She saw that I needed help and assisted me right away - without seeming pushy like I often feel at chain stores like this. She asked all the right questions and helped me sample products. Her adorable charm helped me feel more comfortable asking about products without fear that she would push the sale on me. Because of her, I will specifically be coming to this location instead of my usual MOA!! read more

I rejected make up until I was approximately 27 but thank goodness I have Sephora to help me figure it out! I've come to this store a few times and always found the sales people to be extremely helpful but without the pressure. Once, we were on a family shopping trip and brought our 3-year old to the store. The girl helping me literally handed her a make up brush and let her go to town with the display items. Of course, she picked the brightest eye shadows she could find and promptly did up her face but the girl just laughed and told me they had make up remover wipes we could use when she was done. Who does that? She loved it, I loved that she had fun and I didn't have to worry about her too much and that it was easy to clean up. I've bought a few things from them but always find more when I go in. I love perusing all the perfumes when I go in, trying to find that perfect scent - hasn't happened yet. read more

It's sad that this is the only sephora location near me, I spend a good amount of money here and get treated like shit by all the workers. I have talked to one nice worker of the two years I have been coming here. After the new year I came to the mall to exchange a gift and thought I should take a look in sephora and as soon as I was in im getting stared down by every worker, this one worker is literally breathing on my neck watching every move I decided I was going to grab some glitter and as soon as she saw something in my hand she grabbed a basket and forced me to put my items in it. I got one pair of lashes and glitter, thats it! I stop in the line to get my beauty card and payment ready and I look up and she's right in my face asking what I was doing. She honestly gave me anxiety and made me feel very very uncomfortable. I paid for all my items and gladly left. It was borderline harassment with how rude she was and how she couldn't stay a foot away from me. I wish I knew her name so I could put her on blast. She was mostly blonde with lowlights and had it in a ponytail with bright red or pink even though every basic bitch that works there looks like that. read more

I love this Sephora. Staff is very helpful. They help with all the questions I have. Shauna is wonderful and makes play dates and classes interesting. read more

I am an established MUA and have been working in the beauty industry for more than 15+ years. In all my years of doing gigs working at flagships stores; never have I seen or experience what I experienced today. It was the worst customer service experience along with a lack of knowledge and the inability to connect with the customer, ignorance, and downright insensitivity. When I shop for product I am in need of replenishing my kit immediately which means I am not looking for a thing or two; I am here on a contract so I don't have the immediate luxury of getting specific products from flagship stores - while waiting for products to be shipped. Being in the industry for so long and always making my customer service a priority it is very insulting to even think that employees are ok with themselves to behave in such an ignorant manner. You should all be ashamed of yourselves and embarrassed at your behavior. read more

walked in no one said anything to me although i made eye contact with the employees by the door and smiled,got nothing in return, couple minutes later my girlfriend walked in (who isn't black) everyone greeted her... read more

This is definitely my happy place. The staff is wonderful and they bend over backwards to help you with any beauty challenge. No pressure to buy and they know their product and are very educated about skincare. They are now offering free classes and I would recommend them to everyone considering you are also given a free beauty bag after the class read more

Had awesome service by Mona! Very sweet and helpful with finding a new makeup solution.

I love all of the Sephora shops in the Twin Cities. I'm just adding a review because someone said if the store doesn't have what you want, you can have it shipped for free if you spend more than $50. That isn't exactly true. You can request a free shipping code from the store if they don't have what you want, OR they will order it for you and have it shipped to you for free. Sephora is the most hassle free store I've ever shopped. read more

The employees at this Sephora location are not very helpful and you can tell they are solely trying to sell you a product even if it doesn't work for your skintone, eye color etc. That's pretty terrible service... read more

The staff here isn't so friendly. I never get greeted. I often time walk round and round trying to find someone to help me and when I do, they seemed annoyed. Recently, I went in looking for a sample of the new MUFE Water Blend foundation. After a while of looking for help, finally found someone but she seemed annoyed that I was asking for a sample. The foundations were kept in back for some reason. She brought it out and without even looking at the color names, straight up told me that the colors available were too light for my skin tone. I told her I wear MUFE foundation all the time and told her my color. I looked through the bin by myself, found my color, got the sample and left. No thanks, I'm not going to make a purchase here to help you meet your sales. I rather go elsewhere. This Sephora is my least favorite one. I try to avoid it as much as possible. If you can, drive the extra mile to Mall of America Sephora, do it. The ladies there are so much nicer, friendlier, and more willing to help you. read more