Front desk is awesome. So helpful and knowledgeable. The Drs are very compassionate and patient…read more Thank you.

Stowe is my regular vet clinic and so far I am very happy with them. Highly competent and…read moreknowledgeable, plus just nice guys who really care. Gregg correctly diagnosed my dog, who sadly had chronic renal failure. Megan at the front desk is great, and my new puppy loves her. I give Stowe Vet my top recommendation because they are professional, care about the animal, and know what they are doing.

When my veterinarian closed her practice in 2020, I needed a new veterinarian and have been very…read morepleased with the care and attention my cats receive from all the vets and vet techs at Waterbury Veterinary Clinic. I feel they go above and beyond to do post visit follow ups, really take the time to listen to your concerns and to answer all questions. My main vet is Dr. Miranda and she is just wonderful. I have a special needs cat and Dr. Miranda always takes the extra time with her as needed, to ensure we have her on the right wellness plan. When my parents were staying me long term and their boys got sick, the hospital allowed them to become patients and they took really good care of them. Dr Farrell was helpful when my mom's one cat needed more urgent care. I have met Dr. Crawford and she is also a delight. This entire team is so compassionate and caring; I feel fortunate that this practice is so close to my home.

Have been taking our old guy here for a while now- can't say enough about the quality of care. They…read moreare wonderful. We feel fortunate to have found them.

Adorable vet clinic in the heart of Vermont. I am an out-of-towner and brought my dog in with a…read morelimp. The doctor took his time with my pup (and let my other dog come in and hang around) and determined he has a torn ACL (crap). The doctor was also surprisingly great with my other dog, who is afraid of humans, trains, marching bands, seltzer cans, and many other things that don't pose any real threat to him. He actually got him to take a treat from his hand, which is very rare for someone he's just met. They also have a hilarious collection of their own dogs who hang out behind the desk (don't worry, if you have a dog that doesn't play nicely, there's a high desk and they can't get through). I think I saw a doberman, catahoula leaopard dog, some kind of beagle mix, and a poodly thing. Looks like a daycare but nope, it's just their dogs. The only note I'd make here is that you should not try to go to this vet if driving/weather conditions are bad, as the route there involves quite a few dirt roads (though is very easy to get to using GPS, just some of the roads are not paved).

I love this vet, although difficult to find, a bit remote, the vibe in this office is all animal…read morecentered. AS it should be by my mind. Vet Paul greeted my dogs on their terms; Paul sat on the floor when he examined them, my dogs were encouraged to sit or lie down on a mat for this. Paul is obviously an animal lover. I like that Paul seeks to find alternative treatment before going right to expensive medications for example. He seems to look at the whole of the situation, nutrition, environment, emotions, and tries to treat any single issue in that context. His wife Jesse is the office manager and she is kind and competent. I also liked that my bill was quite reasonable.

I went here for just under 3 years with my sweet pup. Everyone was always kind, handled my concerns…read moreas a first time dog owner with grace, and took phenomenal care of my girl. when I tell her we're going to the vet, she runs to the car, that's how great they are. much love to this team, I'm so sad to have moved to far to continue going here

I must write an update for Orchard Veterinary Hospital. I received the best care from Dr. Knox for…read moremy sweet senior cat Penelope from the Fall of 2021 until the day that she died on Oct 10, 2022 (at age 16). Penelope's diabetes wasn't diagnosed in time to save her. Dr. Knox and the staff treated me with such kindness after the loss of Penelope. Along with Dr. Kerry Lindemuth (a visiting veterinarian), my Penelope truly received the best veterinary care possible. Any person who has Dr. Knox as a veterinarian is truly fortunate, especially for mature/senior animals.

Brought my son's dog in after she was hit by the ambulance. They seemed to be on the ball about…read morepaying. Turns out the ambulance won't pay a cent. So filled out at lvvs to go through one of their options. 1st. On the scheduled day payment was never pulled from my bank. Checked numerous times through my bank and it was never seen 2nd. When talking to the "office manager" the price mysteriously went down and I was told that the payment was sent back as insufficient funds.I should also state this was after the "wonderful letter" my wife signed for when I was in the hospital after suffering from a heart attack followed by a minor stroke during which I lost my phone and wallet somewhere. So trying to get a working phone and my cards back they keep trying for their payment. Office manager is NOT helpful. My new cards are in the mail and I get told to just find away to get them their money.

I have lived in several different states and have been to many different vets, and LVVS is by far…read moremy favorite. They are accommodating with emergencies, the staff is kind & caring, and the facilities are wonderful. I have a 3 y/o cat and an 11 y/o dog. My dog, Bambino, recently required oral surgery. Dr. Krebs was absolutely fantastic. He answered all my questions and went above and beyond to soothe both my anxiety and Bean's. The vet techs are equally as wonderful and the office staff is so pleasant. I really like that the cat vet is separate; most places I've been to they are not separate and it adds more stress on kitties. You can tell they care about animals and put thought into every level of comfort. I very much appreciate LVVS as do Bambino and Shiro!

If i could give negative stars, I would! This is what I paid $180.00 for. My daughters poor kitty…read morehas a major hotspot and I was told after I called to complain it was getting worse instead of better (after they took $180.00 of my hard earned money) that there was nothing more they could do for the cat. REALLY????? You washed the area and gave a steroid injection, that's it!!!!! Hard to believe there isn't anything else they could do.... here's a thought... how about refunding my money so I can pay a competent veterinarian that can actually help this poor cat. SHAME ON YOU PEOPLE!!!!

Recently I took my dog to this vet- our long time vet- because I noticed he…read mores been having difficulty breathing while hiking and walking. I contacted my friend, who is also a vet in another state, who recommended we bring our dog in for a geriatric exam. Dr.Stevenson said that everything looked fine, except for the paleness inside of his mouth. He added that there were a number of things which could cause this: cancer,a hemorrhage, or internal bleeding. He said that this was an old dog, but that he was in pretty good shape for how old he was. He laid my options out by saying we do nothing and allow him to digress, or we look into it and see if there were a treatable cause for the shortness of breath and paleness. It seemed clear to me that the best course of action was to proceed with testing. He said that he wanted to prepare me fr the possibility that the xrays may come back showing that he was "full of cancer." I left my dog there for an hour and came back. He was very prompt to consult with me upon my return, but made me wait in the exam room while he spent a considerable amount of time discussing how he was going to stack the hay in his barn with someone else- all the while leaving me wondering what was wrong with my dog. He came back and we discussed the results of the testing for a few minutes. I lwft and went to the counter to check out and pay my bill. I was shocked to discover that the bill was over $400.00. I said to the receptionist that I was unable to pay that much all at once. Dr. Stevenson came out from around the corner and raised his voice to a tone which became hostile. He said, "I'm trying to run a business here, I don't have room for patients who can't pay!" I added that I was just saying that I was unable to pay all at once, and that I intended to have him paid off within the next to weeks. He accused me of never intending to pay. He said, "Everyone who has never paid me has said those exact words." I reminded him that we have been long term clients in good standing- a point which he didn't' seem to care for. I added that if they were able to communicate that the testing would be so expensive, we could have been able reach an agreement beforehand, and avoided the sticker shock I was experiencing. The receptionist chimed in to say "He wouldn't have done anything if he didn't think you were able to pay for it." A point which has me confused. Clearly, Dr. Stevenson provides different levels of care based on what he thinks other people can afford, and gets pissed off to the point of yelling when people ask for payment plans.I left feeling disenfranchised. I returned the next day after I realized I didn't get a receipt for my visit, detailing the work that was done. I asked for a this, and the medical records for the visit- which I did not receive. After it became clear I wasn't getting the records, I asked the tec where I would go to report them for an ethical violation. I was met with a vague answer: "Go call someone at the state. I'm not sure who, but someone there will tell you." I was not provided a number or more specific information. Later that next day, my friend- the vet- asked for a copy of my dog's records. After Dr. Stevenson learned I was going to report him, he made sure to add a SOAP note containing misinformation about our interaction, saying that I "insisted" he proceed with the testing and that I "didn't think I should have to pay for the visit," among other personal insults and false information about my visit. His point here was to made me look like a bad consumer to the next office. My experience with David was that 1.) He uses scare tactics to run up the bill 2.) Won't tell you anything about the cost, and 3.) Is insensitive to the financial situations of people who want their pets to have the best care possible.If you want "quality and compassionate care, " go somewhere else!

We rescued a handsome weirdo from The Franklin County Humane Society in St. Albans. He's a soft…read morespooning purring loving lightsaber of happiness and playfulness. I don't know who's more happier to have him in our home! He's pysched! We are pysched! When he came to us his name was Leo and it rhymed too much with my darling Theo, so I changed it to Sun Ra Skywalker. But lately we've just been calling him Hey! But seriously, his name is Sun Ra Skywalker on paper. Also if anyone is looking to adopt a cat or dog I recommend The Franklin County Humane society in St. Albans. Sweet animals and sweet people.

Smelly, happy cats or clean, depressed cats? I choose the former…read more The first thing you notice when you open the door to FCHS is the smell. It smells, well, like an animal shelter: wet cat food and litter, mostly. Then you notice how you feel kind of cramped and crowded, especially if there are other people in the main entry way, along with 3 or 4 cat and rabbit cages. But the very friendly staff will invite you right into the kitty room in the back, and, if you are a cat lover, you will be fine. I came to see about volunteering here and maybe getting a pet cat for my future puppy. (I want to volunteer at a shelter to assuage my guilt about getting our puppy form a private breeder. Pleade don't judge! I feel bad enough already, and it wasn't really up to me...) I was, at first, put off by the smell and pretty much decided I would be volunteering at the much cleaner, larger HS in South Burlington. But then... I spent an hour in the cat room, where almost all the cats roam free and have lots of toys to play with and things to climb, and I realized: hey, these cats a *happy*!! (Unlike the ones I saw in S. Burlington.) Cooler yet: they have a cat flap in their window so they can go outside into a large, outdoor cage in the front of the building. No wonder they are so happy! So I just squat in the middle of the room, tap my fingers on the floor, and see who comes. I spent time with the curious, bold guys who approached me, and then I went around the room and looked at each cat who was too shy, lazy, or disinterested to come up to me. Then I went back to the middle of the room and tapped the floor to see who would come back to me. One particular cat did, and then she refused to leave me for the rest of my time there! It might be love... One of the other visitors -- a 3-year-old boy and his mom -- apparently come just about every day! He and his mom know some of the cats by names, have favorites, and can tell you a little bit about some of them. I like that this shelter is open like that , to people who may not even be considering adopting a pet, but just want to spend time with the animals. I also love that you can really interact with each cat to learn about their personality. One disadvantage of the community kitty room is that you don't know which cat is which, and so if a particular kitty begins to follow you around and you realize the love is mutual, you have to wait until the staff is off the phone to find out its name and history. (Compare this to S. Burlington, where every cat is identified and described by the card on his cage -- but you will have to take the staff's word on their personality, because you have no meaningful opportunity to interact with the bored/depressed, cooped-up cats there. ALso, if you want to pet the cat, you have to wait until a staff person is off the phone so they can take the cat to meet you in a designated petting zone in the very distracting office area. And the cats seem so stressed that their personalities don't have a chance to shine through.) I decided to apply to volunteer, and probably get my future puppy's cat, here because (1) I really liked the staff person there (they were nice at S. Burlington, too, but I felt like here was someone I could really connect with), (2) the cats here are really happy and well socialized, (3) they seem to have fewer resources than the one in S. Burlington and probably need more help, and (4) I really really want to help them with that smell problem.

I definitely recommend Essex Vet for any animal medical care you might need, especially exotic pet…read morecare. I've been going here for my rats for a few months now, and they've always been kind and considerate no matter what's going on. They're also extremely knowledgeable about the care of specific animals under the small pets category, not just "pocket pets" as a general category. It's clear that they see many exotics regularly and don't treat all small pets like the same animal. They even offered nebulizing for my pet rat that had a URI, and seemed very familiar with treating this common issue in rats. Though no vet care is cheap, I always feel like I'm getting my money's worth here; I've seen multiple exotic vets at Essex (at least 4?) and they're all top notch, I feel comfortable with all of them. Essex Vet has also been able to get me in on short notice before, which while not expected, is always a nice bonus. They've also got a text line that can be used to check in post-op, ask questions, or schedule appointments which is incredibly helpful. I've had to get two of my pets put to sleep, and I'm glad that I was able to do it here. Everyone was extremely kind and considerate. The vet who had seen one of my boys previously (for the issue I put him to sleep for) even came in to validate my decision to let him go, which was really comforting and a huge relief to me. The staff at Essex Vet are very qualified and I'm happy to trust them with my pets' care. In addition to their knowledge, they're able to provide flexible appointment scheduling and a warm environment. I'd definitely recommend anyone, especially those with exotic pets, to go here for their pets' care.

I first went to their clinic two months ago when it became a hardship to take my dog to his last…read morevet due to transportation issues. I don't drive. My dog is a guide dog and I'm blind. He received an exam and all of his booster shots and when I asked for a prescription for his flea and tick and heart worm meds, the vet was resistant to allowing me to fill it at the pharmacy I had been doing business with before. She insisted I try a different med stating it would do the same thing, and be much cheaper at her pharmacy. I agree to try it and she gave me a free sample that he would try in December (this month). He hated it and this chewable medication was as hard as concrete. I called the office to request prescriptions for the meds he'd had been on, and was met with resistance because I was going to have them filled at Chewy's pharmacy. the difference between the vets pharmacy and Chewy was $125.00. when I spoke with Chewy, they told me that Essex Vet refuses to work with them as far as confirming prescriptions is concerned, and I would have to send in the prescriptions myself. Essex vet refused to send me the prescriptions stating that it was against corporate policy to do so, and if I wanted them I would have to pick them up in person. Did I mention that I'm blind? Sometimes it can take a week or longer to get rides. I did finally got them and sent it in by mail to Chewy. I meanwhile called Essex Vets corporate office, and the person who called me back assured me that there is no policy against sending prescriptions to customers. By the way they are owned by Blue River. The corporate person I spoke to asked if I minded if she spoke with the vet about my complaint and I said that would be fine, and maybe it would improve the level of service provided. I never heard back from either one of them. I got the prescriptions from Chewy without any problem, at a much better price, and in time to continue his meds without interruption. The only hitch was that Essex Vet only wrote it for six months, not the usual year that vets normally do. so I will have to pay for another vet visit from someone else in six months to get his meds prescribed again. I'm 76 years old, had dogs most of my life, and have never run into this kind of treatment from any of my dog's vets. I've since spoken to other vets who have assured me that they do business in a very different way and would be happy to have my dog as a patient. To describe what this vet did as petty and unprofessional is an understatement.

I am so lucky to have found this practice. All the staff, from the front desk, to the techs, and…read morethe dock, truly care about their patients and human caregivers. I was a bit skeptical about off hours access, but when I did need to use after hours assistance, they were there for me. These doctors listen.

Discriminated against for being queer and new to the area. I'm a nurse new to the area was turned…read moreaway and told to find a new Vet, told they won't see my cat. Stay safe and stay away from this place!!! I Just moved to the area, saw a female Vet during the summer who was rude and condescending towards me about my cat, clearly discriminating against me for being queer, and for bringing him to in, he's 12, has feline HIV, so when something goes on I don't hesitate to have him seen. I wrote a review about it at the time and didn't think much of it. As someone who works in healthcare, as a nurse taking care of humans, generally speaking we aren't allowed to be rude to people when they seek medical care. Afterwards, I didn't establish care anywhere else for him and woke up today with green discharge coming from his eye, made an appointment because I don't know where else to go. I got a very strange return call from a Vet tech who told me in a very cryptic and round about way, that the Doctors don't want me to come to the clinic and for me to find a new a Vet. So I guess now we aren't allowed to stand up for ourselves and call people out for poor behavior and discrimination? Shouldn't have even thought about coming back to this place to begin with but you all can do better. If you are new to the area, and queer, they will discriminate against you and refuse your business. run! Run! Run! Also I was charged A LOT of money for the initial visit to begin with. Run!

Best vets in the area. The gentle, caring & professional way they handle the pet is comforting &…read morereassuring. Their understanding & kindness toward the pet parent are unmatched. A decade of helping me through each stage of my two cat's lives has been exceptional. The entire staff just wonderful.

Newbury Veterinary Clinic took care of our dog for 9 years. Exceptional care by a great staff…read more Dr. Cook is very personable and caring. She has always helped us make wise decisions for our dog. Our dog had succumbed to cancer this last week, and we feel lucky to have been blessed both with our dog and the care she received from Newbury Vet. Clinic. All the happiness and love our dog shared with us was in part because of The staff at the clinic. Thank you! We recommend them 110%