My experience with this office has been beyond terrible. I was a patient of Dr. Zigrang's for 23 years - he was amazing. I like Dr. Shi as well. However, the office staff is a negative 10! I echo the sentiment of the person who left a review in January 2024. My Rx is not called into the pharmacy in a time; I've been left without medication because of this. The frot office says they've sent medications into the pharmacy but don't. The front office is tricky and gives truths to Dr. Shi. I've had labs not called in as promised. Worse, no one ever answers the phone. You are left at the beck and call of when and if the front desk decides to return your call. After I put up with office nonsense for the last couple of years, Dr. Shi dismissed me as a patient through the rude and inappropriate from the office staff. The back office manager is no better. What ever happened to customer service and patient care? I guess that left the office when Dr. Zigrang left. I would not recommend this office unless you up for the biggest pain ever. read more