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    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    7 years ago

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    4 years ago

    The art elevates the space. I'm proud to have events and meetings I'm this space. The people are great!

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    Ask the Community - Serendipity Labs

    Is there public wifi available at this location?

    Hi Teleya! We have guest wifi available for any guests visiting Serendipity Labs Cumberland.

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    Roam

    Roam

    (7 reviews)

    My name is Gabriela Aguilar, and I wanted to take a moment to make sure the owners of this company…read moreare aware of the incredible team you have at the Galleria location. As a business owner myself, I understand how difficult it can be to find reliable, hardworking employees. However, your team goes far beyond that. Wayne Cooper, Ryan King, Katie Brague, Ryan Pridgeon, Blane Graham, Emily Hewgley (who we miss very much), Jessie Roths, and your newest addition to the team, Ashley Tratchel, have exceeded all of my expectations -- not only in customer service, but also in professionalism, work ethic, attitude, patience, cleanliness, problem-solving, and overall dedication. I am sure there are many challenging days behind the scenes, but from the customer's perspective, they handle everything with grace and professionalism. Since I have been coming here, I have never witnessed signs of discomfort, stress, or bad attitudes, even during the busiest times. If someone is unavailable, they always make sure to follow up in a timely manner. The effort they put into caring for and supporting every member truly shows every single day -- and I am not exaggerating. Walking through the doors and hearing someone say, "Hi Gaby," genuinely brightens my day. Many times, that friendly touch is exactly what I need before starting my day. They are truly an example of what a dream team should look like. This not only reflects an outstanding staff, but also strong leadership that clearly knows how to support and care for its team. I sincerely appreciate every one of them, and I hope this recognition reaches both the company leadership and the entire office. They are absolutely an example to follow.

    This place is impressive! They even sell food and drinks. I would recommend hosting a meeting here…read moreanytime. It's real chic, but comfortable feeling.

    True Space

    True Space

    (6 reviews)

    Extremely rigid and difficult to work with despite prepaid annual service already being paid in…read morefull. Instead of helping resolve a technical name-transition issue in good faith, additional charges, threats of suspension, deadlines, and excessive and ridiculous policy enforcement followed. After years as a paying customer they became unnecessarily adversarial and time-consuming. They look for any reason to upcharge or take advantage of customers. Very poor management and customer service. Beware!

    Good luck trying to give your 30-day notice to terminate the contract. They will continue charging…read moreyour card if they find any instances on Google with their office address. Even after you have updated the address on your Secretary of State registration, even when you have no control over the random websites that may have their address listed, and even when you have removed their address from your website, every government agency, and every social media account that you own, if your company still shows up associated with the office address from links in a Google search. It is virtually impossible to erase an internet footprint and they are using this overly burdensome and arbitrary excuse "the address is still in use" so that they can keep charging you each month. I literally had to close my bank account so that they could no longer charge me. Bad business practices!! Update: They have continued harassing me about removing this very deserved review. After posting this review they gave me a refund in effort to get me to remove it. They have clearly mistreated countless others in the past and used a refund to get others to acquiesce and remove bad reviews. I refuse to remove it and now they are requesting the $42 back and threatening me with further late fees and legal fees. BEWARE!!

    Serendipity Labs - sharedofficespaces - Updated August 2026

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