Overpriced and there was no disclosure about the "inclusive" pricing. I paid for a full foil when I asked for a partial. I wanted just a few gentle highlights and got way more - and paid way more. A hair cut is "included" whether you want it or not. The stylist did not listen at all to what I wanted. There are much nicer places in town if you want to pay this much. read more

Sheila did an amazing job on my hair. I wouldn't wanna go to anyone else. Thank you so much.

My daughter dyed her hair black and started to hate it. For her high school graduation I promised to help get her hair fixed. I know nothing about hair....lol...I called upon Sheila at Serendipty Salon. I hope I spelled her name right..... She was super nice, even when my daughter canceled an appointment at the last minute ( teenagers ) She was super nice about it! The following week she spent over 5 hours on my daughters hair, and her hair looks beautiful! They played music, ate food and had fun !! Professional service, reasonable prices, I recommend this place to everyone! 100% read more

Eva saved my hair! My hair had been an unmanageable, tangled nest for the past few weeks. I didn't even have time to brush my hair because it just ended up frizzy anyway, so I would tie my hair in a bun. Enter Eva who didn't even flinch at what a disaster my hair was. My hair is very thick and curly is very hard for most stylists to deal with. So happy I found Eva she is a true professional. read more

It's time I leave a review. I have been coming to Joe for over 2 years now. He is the only person, along with Ashley Bobier, that I trust with my hair. In the last year and a half alone, I have gone through 7 different hair colors. My hair is not falling out that's to Joe's care. I have gone from long hair to short twice with him, and every time I have doubts about growing it out, we discuss what I want. Pricing is so comparable to chains, and cheaper than the beauty schools. And, you get the salon experience EVERY time. By which I mean shampoo, conditioner, style. The entire staff is awesome, and I will continue recommending Serendipity Salon. read more

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I was at Serendapity Salon yesterday and had Phil Van give me a perm. I was very pleased with him. He took extreme caution with my colored over permed hair. Will definitely go back. Thank you Phil read more

Best Hairstylist ever! If you need someone that actually listens and knows what they are doing. Go and see Joe. He is excellent at what he does. You will not be disappointed and you will never go anywhere else!! read more

Don't ever go to Serendipity or Eva Lea. I found her on yelp last minute before a vacation and all I asked for her to do is balayage and lighten my hair a bit. She took 9 hours yes 9 hours for this process. Halfway through the second time she bleached my hair is when she told me each bowl of bleach is $15 for all the product she was using so I had no other choice but to tell her to finish. My hair turned this ugly orange and was so blotchy and uneven. She charged me $250 for this trash. First serendipity told me when I called my balayage would be $85, later when Eva saw how long and thick my hair was she said $130 but then it ended up being $250. I literally cried after seeing it in my car. She told me she would fix it but she was SO lost on how that another hair stylist luckily was there to help. It looked better but still not pleased. She told me after my Vaca she can go back and even it out however when I called to schedule that she told me she'd have to charge me. I would NEVER recommend her to a soul. I was so angry and spoke to the manager but he said I couldn't get a refund. They lie about prices and this salon is garbage. They don't care about customer satisfaction. read more

Serendipity Salon - My hair in the sun it's so uneven and orange. - Hair Salons Near Me - Richland, Washington

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Hair Trials and Tribulations in the Tri-Cities: Episode II Was feeling shaggy and unkempt and decided to get my hair cut. I stopped in here as a walk-in and Ashley was nice enough to get me in her chair pretty quickly. We talked about what I wanted, and what went wrong at the last salon. I explained that I have a history of mohawks and faux-hawks and a shaved head and dreadlocks and that I'm growing out my pixie cut but would like to keep it looking "funky and fun" (my exact words). I also explained that I was really trying to avoid a soccer mom hair cut, as I'm still in my 20's and not ready to drive a minivan quite yet. We joke, we laugh, it's fine. She gets started. Now, maybe I should have stopped her at some point, but she just kept piling on hair product, long after I thought she must certainly be done by now. We're talking mousse, followed by hair clay, followed by some sort of putty or pomade, followed by a texturizer, and then hair spray too. For reference, my hair is not even nose length and there is no reason a decent haircut should require that much product, regardless of length. At the very least, she could have asked me how I felt about using product- she'd have learned quickly that I keep it pretty minimal. My head reeked of product, to the point that I decided to skip the rest of my errands and go home and wash my hair because my head smelled so awful. I walked in the door and my boyfriend immediately started giggling. "You look so... mom-ly." My friend chimes in: "You look like Justin Bieber. It's like Justin Bieber's mom!" (Again, direct quotes.) Now, the haircut is... eh. It's not great. I've said it before and I'll say it again. With short hair, the difference between a bad haircut and a reasonable hair style is a couple weeks and a hat. That said, between this and my experience at Z-Place, I find myself questioning whether I can get a decent haircut in the area. read more

Just moved to the tri-cities and was stressed about finding a new salon. I went to trusted yelp and found serendipity. Although it only had one review from a customer, it was close so I decided to give it a try. I called on Friday and was pleasantly surprised to be fit in the next day with Joe. When I arrived, Joe was ready to go and seated me quickly. I appreciated that he took his time to examine the coloring that was already in my hair. He was very calm and explained things clearly. I felt very comfortable putting my hair in his hands and am happy with the outcome. Thankful to have found my new hair stylist in the tri-cities! read more

Serendipity Salon - Refreshed hair! Lighting isn't the best. - Hair Salons Near Me - Richland, Washington

I went to at least four or five other hair salons in Tri-Cities before I finallyyyyyy found Joe! I would highly recommend him. He is very talented, professional and friendly. Unfortunately, I moved to California recently and now I have to go through the horror of finding a stylist :( :( If you are in the Tri-Cities area I would highly recommend Joe. My Grandma goes to him too. She is also very happy with her trims, perms, and service at Serendipity. read more

I've been going to Joe for over two years. He helped me grow out a pixie cut, which is no easy task. Recently we have started to explore fashion colors. I leave happy every time! He always asks for my vision and then adds his expertise and artistic ability and I leave the salon with a fresh look. People compliment my hair everywhere I go and I'm constantly asked for Joe's contact information. If you are lucky enough to sit in his chair, you will leave feeling light on your feet and ready to take in the world. Bonus: Joe has eyebrow skills to the max! Are you looking for eyebrows on fleek?? Joe is the one to deliver! read more

Serendipity Salon - Hair Salons Near Me - Richland, Washington

Feeling very fortunate to have found this salon after relocating. So nice to feel secure in leaving your hair in the hands of such a professional with an amazing talent as Joe. I am impressed with all the employee's professionalism as well as their team work. Many services are available which is nice. The salon is very clean and up to date. The prices are competitive. I also appreciate the promptness of appointments. They go out of their way to make you feel special! read more

Serendipity Salon - Human hair extentions. Hi and low lites. Stylist, the very talented Joe. An amazing stylist!! - Hair Salons Near Me - Richland, Washington

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I had long hair most of my life and one day I decided to go very short. I just turned 30 and I was feeling adventurous :) I saw the good reviews on Yelp and got an appointment with Joe. He was amazing and I loved my short pixie hair. This was a year ago. I now go every four weeks for a haircut and Joe also does my eyebrows. Ashley is also great with eyebrows btw. I've been to so many salons and this one is my favorite. Good people, very reasonable pricing and excellent service. read more

Joe is the best stylist I've EVER had. He is articulate, artistic, and precise. Definitely found my goto salon.

Took my daughter in for her first haircut in 5 years. Joe did a great job! My daughter loves her new hair. Price was comparable to a chain place, but we now have a salon we can go to and know who will be cutting her hair every time. Very happy! read more

Serendipity Salon - Hair Salons Near Me - Richland, Washington

My husband and I have been clients of Ashley's since she was working at a chain salon. We gladly followed her when she went out on her own. I've never had a bad cut from Ashley. In fact, her work is so good that it continues to look good as it grows out. She does over-style my hair, but we both know that as soon as I walk out of the salon it goes right back into a high pony tail. (I'm one of those people to whom "styling" means I combed my hair." I rarely put any product in my hair.) Clearly, not everyone feels the same way as I do. But given that Ashley is frequently booked up weeks in advance, I'm guessing she has plenty of faithful clients. Please note: there are currently two Ashleys at this salon. My review is related to Ashley Bobier. I've never received service from the other Ashley. read more

Got the best haircut of my life here, by Karly! Im always really scared to have my hair cut by "new" people but Karly did awesome! I hadnt had my hair cut in over a year and i needed something with a bit more style so i got a bangs and layers! i specifically asked her to make it look good both straight and curly and it does! I dont have to do a lot to make it look right which is exactly what i needed! Shes so sweet and awesome! Thanks! read more

Just moved to Richland and was looking for a hair stylist who would do a more modern style. I read the review for Serendipity and thought I would try it and see. I made an appointment with Joe and I'm glad I did! He listened to what I wanted and gave me a great quality cut. The shop is friendly and the prices were also great. I will be going back for sure. read more

I moved to the Tri-Cities and was referred to Paul Rancik by my daughter. I got a great hair cut exactly how I wanted. I will definitely return. read more

Being from out of town it is always a crap shoot finding a new hair dresser. Well, I won first time out! I selected Serendipity salon in Richland. Phil cut my hair absolutely perfect! I am so happy and will be returning. He listened to me carefully and did such a great job. I also want to say that the salon itself was very nice. Clean, quiet, modern and nice atmosphere. I felt very comfortable from the minute I walked in. read more

One of the best hairstylist that i have had would be miss Ashley Chavers. She does great hair and becomes your friend. Her big bubbly personalty makes the best hairstylist. But sad to see her leave there but she should know where she will go i will go with her! read more